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kristen426
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13 others
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22 Comments

lnu0117
I bought Y200 and received P200. Its the incorrect color? please message me ASAP.
Oct 30Reply

luxbeauty4u
@lnu0117 Hi!! So sorry for our mistake! I will send out the correct one out today!
Oct 30Reply

luxbeauty4u
@lnu0117 again so sorry for my mistake!! I will send out the Y200 out today and will send a return label & package with it!
Oct 30Reply

lnu0117
@luxbeauty4u No worries! It happens--- thank you for replying!! I appreciate it! As soon as I receive it, I will ship the P200 right back to you! Thank you.
Oct 30Reply

luxbeauty4u
@lnu0117 Thanks for being so understanding! Sounds good! I will let you know today when I ship the correct package!
Oct 30Reply

lnu0117
@luxbeauty4u No problem at all--- ok! keep me posted, thanks! :)
Oct 30Reply

lnu0117
@luxbeauty4u it states if I use the return label to send the product back, that the refund will be processed. Is this something you do manually? Because I don't want the refund haha, I want the foundation. let me know! this is the first time I have this issue.
Oct 31Reply

luxbeauty4u
@lnu0117 yea it’s my first time too haha let me ask and see because I’m not sure of the answer either
Oct 31Reply

lnu0117
@luxbeauty4u haha ok!
Oct 31Reply

luxbeauty4u
@lnu0117 Hey! Just letting you know PM hasn’t responded to me yet about your question- maybe it is best for me to just send you the product myself w/ a return label & package and maybe I can figure it out on the back end? Let me know what you would like to do and Happy Halloween!
Oct 31Reply

lnu0117
@luxbeauty4u ok, yes let's do that! Happy Halloween to you as well! I assume I can post my address here and then you can delete the comment once you have it? let me know!
Oct 31Reply

luxbeauty4u
@lnu0117 Thanks🎃! Yes for sure! I’ll delete the comment after I have your address!
Nov 01Reply

luxbeauty4u
@lnu0117 Your Y200 will be shipped out this morning! It is priority mail so you can expect it in 1-3 biz days :)
Nov 02Reply

lnu0117
@luxbeauty4u Thank you so much! 🤗
Nov 02Reply

lnu0117
@luxbeauty4u hi! can you give me the tracking number? thank you!
Nov 05Reply

luxbeauty4u
@lnu0117 yes of course! 9405503699300115395786
Nov 05Reply

luxbeauty4u
Shipped USPS Priority Mail Padded Envelope
Nov 05Reply

lnu0117
@luxbeauty4u thank you!!!
Nov 06Reply

lnu0117
@luxbeauty4u I received it!!! thanks so much! I will send the other tomorrow. :)
Nov 06Reply

luxbeauty4u
@lnu0117 so happy to hear!! Glad we were able to get you the correct product! Enjoy! ❤️
Nov 08Reply

lnu0117
@luxbeauty4u Thanks! I sent the incorrect one back today as I couldn't over the weekend. Have. a great week!
Nov 11Reply

luxbeauty4u
@lnu0117 sounds great! Thank you!
Nov 11Reply
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