Frequently Asked Questions
What is Poshmark?
Poshmark is the leading fashion destination where women come together to buy and sell clothing and accessories from each other's closets. We have built a community where our members can buy and sell with confidence and ease. Shop from hundreds of thousands of women's closets for new and gently used fashion at prices up to 70 percent off retail – all from your smartphone or on the web. List an item for sale in less than 60 seconds with the free iPhone, iPad, or Android app.
We strive to keep an open and trusted environment for our community. You can read our Community Guidelines here: https://poshmark.com/community_guidelines.
How do I get started on Poshmark?
The short checklist below will get you started:
- Create your account: Complete your profile, making sure to provide us with your size details using "My Size" to help us filter and find the best items for you.
- Shop our Showrooms: Showrooms are collections of items from the entire Poshmark community. We curate them daily just for you so be sure to check them out!
- Shop your feed: Your feed is a collection of closets you are following. Create your personalized shopping engine by following all of the closets that you love, ensuring you see all of their new listings!
- Start your closet: List an item for sale in less than 60 seconds with the free iPhone, iPad, or Android app. Snap a picture, add a detailed description, and see just how easy it is to make your first sale!
- Attend a Posh Party: Party on the go, no matter where you're at! Join thousands of women who are coming together three times a day, seven days a week at our themed virtual Posh Parties.
How can I get the Poshmark app?
Poshmark is currently available as a free iPhone, iPad, and Android app from the Apple App Store or Google Play store. Download the app here: https://poshmark.com/getapp
Another way of shopping on Poshmark is by signing up via the web: poshmark.com
Can I buy and sell on Poshmark if I am not in the United States?
Poshmark is currently only available in the United States and its territories. We hope to be available to international customers very soon, so please check back!
Can I change my username?
Currently you cannot change your username once you set up your Poshmark account, so make sure you choose something you love when you register!
How do I find my own personal Poshmark webpage?
All of our users have their very own Poshmark webpage. You can find yours here: https://poshmark.com/closet/insert_your_username_here. Promote your listings and share your closet with your friends!
How do I delete my account?
If you are using the app on an Apple or Android device, you may request for your account to be deleted directly in the app. To access this feature, go to the Account Tab → Poshmark Support Center → Delete your account. If you are on the web, you may request deletion by clicking on "Delete your account".
How can I trust buying on Poshmark?
You are protected every time you place an order on Poshmark with Posh Protect. When you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your order. If your item does not match the description, please notify us within 3 days of delivery. After we verify your claim, we'll refund payment. If we don't hear from you by 3 days after your order is delivered, we'll assume everything is OK and release your payment to the seller. Once we release payment, all sales are final and no refunds will be available.
What are the shipping rates on Poshmark?
Poshmark provides a flat rate of $5.95 for expedited shipping for all orders. Each order is shipped using 1-3 day USPS Priority Mail. Shipping is paid for by the buyer. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs.
How do I use my Poshmark earnings to make purchases?
Poshmark makes it very easy to use your earnings or Posh credits to purchase on Poshmark. When you make a purchase, we first apply any credits you have and then your redeemable balance. Any remaining cost will be charged to your credit card. We always require a credit card to make a purchase, but rest assured that if the total cost of the item you're buying is covered by your credits and/or balance, we will not charge your card.
I purchased an item, but did not receive an email confirmation. What do I do?
If you have placed an order and have not received an order confirmation email, please check to see if we have the correct email address associated with your account. To verify your email address, go to the Account Tab → My Profile.
Note: We are unable to resend order confirmation emails. However, you can check the status of your order directly within the app by clicking on your Account Tab and selecting My Purchases.
Oops! I accidentally purchased an item. What should I do?
You may cancel your order through the app within 3 hours of the order being placed. To cancel an accidental purchase, click on your Account Tab → My Purchases → Problems/Order Inquiry → Accidental Purchase. Please note that once an order has been shipped, we will not be able to cancel it.
When can I expect to receive my order?
Please allow 1-2 weeks to receive your order, as we allow our sellers up to 7 days to ship out their orders. However, the majority of our sellers ship their orders within 3 days of purchase. All orders are shipped using USPS Priority Mail, which is delivered between 2-3 business days.
After you place your order, we work behind the scenes with the seller to get your order to you as soon as possible. Typically, when a package is first scanned into the USPS mail stream, both you and the seller will receive an email providing you with tracking information.
I never received my order. What should I do?
You are protected every time you place an order on Poshmark with Posh Protect. If your order never arrives, we'll refund you your payment.
First, check to see if your order has shipped. You can do this by going to your Account Tab → My Purchases. Click on the item you purchased and check the order status. If your order hasn't shipped, we suggest you contact the seller by commenting on the listing.
If your seller doesn't ship your order within 7 days of purchase, you have the option to cancel your order and get a full refund. You can do this by going to your Account Tab → My Purchases → Click on the item you purchased → Problems/Order Inquiry.
If your order remains unshipped by the 21st day and has not been cancelled by you or the seller, we will automatically cancel the order on your behalf to ensure you receive your payment back.
If your order has shipped but never arrived, please report this by going to your Account Tab → My Purchases → Click on the item you purchased → Problems/Order Inquiry.
My order was cancelled. When will I receive my refund?
When an order is cancelled, we process a full refund back to the original payment method right away.
If you used a credit card, please note that we send the funds back to your bank within 2 business days of order cancellation, but the exact date that your bank posts it to your statement can vary depending on the bank. Please allow up to 1 full billing cycle for your bank to post your refund to your statement.
If you used Posh Credits or Redeemable Balance, the funds will immediately return to your account at the time of order cancellation.
What should I do when I receive my order?
Once you have received your order, please ensure your purchase is as described within the listing. If everything is okay with your order, accept the order so that we can release your payment to the seller. You can do this by going to your Account Tab → My Purchases → Accept. Please note that Poshmark will automatically release payment to the seller if the order is not marked as received after 3 days of delivery.
Once the funds are released to the seller, all sales are final and no refunds will be provided.
However, if you receive your order not as described, please notify us within 3 days of delivery by opening a case with us within the app. To open a case, go to the Account Tab → My Purchases → Click on the item you purchased → Problems/Order Inquiry.
What is Posh Concierge and how does it work?
Posh Concierge is a premium service where Poshmark provides extra verification and authentication on luxury handbags and other premium designer items. The service's full retail value is $39 per item, however it is offered free of charge for all items sold on Poshmark at a price of $500 or higher.
Each eligible item is first shipped to Poshmark where our team of luxury experts verify and authenticate the item, package it with love and care, and ship it to the buyer. The processing of a Posh Concierge order is typically completed in 24-48 hours once received by Poshmark.
What is a Posh Party?
Posh Parties are real-time virtual shopping events where fashion lovers (like you!) meet up in the Poshmark app to shop, share, and sell clothing and accessories. We currently host 3 parties per day within the app with varying party themes. After the parties are over, check out the different showrooms within each party to shop for curated selections of items shared to that party.
- 9am PST - We choose our community's favorite brands and feature them in a brand-focused party. These parties include brands like Louis Vuitton, Gucci, Fendi, Dior, Tory Burch, and more.
- 12pm PST - Browse parties centered around fashion categories like "Hot Handbags", "All about Boots" and "Just Jewelry".
- 7pm PST - Typically themed around styles and trends, such as "Street Style", "Daytime to Date Night" and "Total Trendsetter".
What are Showrooms?
Showrooms feature collections of trends and brands such as "Coach handbags under $100" or "Moto and Biker Jackets". Use showrooms to shop and explore curated listings. Showrooms constantly change and are personalized towards each user who views them.
How do I sell on Poshmark?
To create a listing, click on the "sell" button (the camera icon) in the app, take photos of the item you wish to sell, fill in the required information (description, price, size etc) and voila - you've made a listing!
Please remember to only list items that fall within our selling guidelines and to accurately describe your item!
What will help my listing sell faster?
Sell your items quickly by following these helpful tips:
- Use great lighting when taking pictures! Buyers want to clearly see the item.
- Create a beautiful Covershot photo by modeling and/or styling the item.
- Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.
- Write a thorough description for your listing by including the item's condition, color, size, material, measurements, and any wear or damage.
- Share your listing with followers or friends on Poshmark or through Instagram, Pinterest, Facebook, Twitter, Tumblr, email or SMS easily through the app.
- Join Posh Parties and share listings in your closet related to the party theme.
What are the fees for selling on Poshmark?
Our fees are very simple and straightforward. For all sales under $15, Poshmark takes a flat commission of $2.95. You keep the rest. For sales of $15 or more, you keep 80% of your sale and Poshmark's commission is 20%. Once your sale has been delivered and received by your buyer, the earnings from your sale are yours. You can spend your earnings within the app or withdraw your money as cash whenever you like.
We at Poshmark like simplicity. Unlike other places, there is no nickel and diming - we handle the financial transaction for you (including paying credit card fees), provide you with a pre-paid, pre-addressed shipping label, and we will serve as your customer support team for your sale. In other words, we provide a simple end-to-end platform for selling fashion!
What can I sell on Poshmark?
Poshmark is a marketplace for women's, kids' and men's fashion and accessories. Please refrain from listing items that do not fall into these categories, as they clutter the marketplace and make shopping for fashion more difficult and less enjoyable for others.
Pre-owned items can be listed on Poshmark if they are clean and in good condition. All items must be clearly and accurately represented.
Poshmark prohibits the sale of replicas or fakes. Please join us in respecting and celebrating the intellectual property and creativity of today's fashion designers. Members who buy, list, or otherwise attempt to sell replicas or fakes risk immediate and permanent suspension from Poshmark. Note, using a brand name to falsely describe or promote an item violates trademark law, even if the item is not explicitly "counterfeit". For example, the use of the words "inspired by" followed by a brand (for example "inspired by Chanel") is prohibited on our platform.
We do not condone the buying or selling of electronics, books, dvds, home goods, used makeup, used underwear, any health and wellness products and non-fashion kids/baby items. Any listings in these categories will be removed from search or deleted.
If we feel that your listing violates these guidelines in any way, we reserve the right to remove it and may take other actions, including restricting your future buying and selling privileges on Poshmark.
What does NWT Retail mean?
NWT Retail is a condition that can be applied to a listing during the listing process. It is used to note items that have been purchased wholesale or from a distributor, and are being sold to the public for the first time. This differs from NWT items that have been purchased from a retail store for resale.
Items can only be tagged as NWT Retail by sellers who have completed our proprietary Retail Certification and its requirements.
If Retail Certification is not completed, the NWT Retail option will not be available for use, therefore a listing will be marked only as NWT.
Note: Poshmark reserves the right to remove certification at any time if the NWT Retail condition is misused.
I just made a sale! How do I ship?
Congratulations on your sale! When your item sells, we automatically send you a pre-paid, pre-addressed USPS Priority
Mail shipping label. Please ensure you use our shipping label to ship out your order to avoid any delay in receiving
your earnings, as each label has a tracking number connected with each order for us to track on our end. If our
shipping label is not used, we cannot compensate or reimburse users if a package is lost in transit since we will not
have access to any tracking information.
When you receive our shipping label, we recommend you print it out and ship out your sale as soon as possible, as the buyer is eagerly awaiting her item! Most of our sellers ship within 2 days of purchase. Please note that if your sale remains unshipped by the 7th day, the buyer can cancel the order, and you will likely lose your sale and earnings. Poshmark reserves the right to automatically cancel any order that remains unshipped by the 14th day after purchase.
I can't find my pre-paid shipping label in my email. What do I do?
Not to worry! Double check that we have the correct email address on file for you. You can check this in the app by going to your Account Tab → Edit Profile.
If your email address is correct or you have changed it in the app, please re-send this label to yourself. Simply go to your Account Tab → My Sales → Select your order → Need new shipping label.
Are you still not receiving your shipping label? Contact us at firstname.lastname@example.org. We'll be happy to find it for you.
My package weighs over 5 pounds. How do I upgrade my shipping label?
Labels for packages over 5 pounds will incur an extra label upgrade fee per the table below, to be paid for by the seller. If your package is over 5 pounds, you will need to generate a new shipping label in the app. Go to your Account Tab → My Sales → Select your order → Need New Shipping Label → Need Heavier Weight Label. Please make sure you select the total weight of your package so that a shipping label with the correct weight can be generated and sent to you.
Remember, any additional shipping costs for packages over 5 pounds are paid for by the seller and will be automatically deducted from your earnings/credits.
I shipped my sale. How do I get paid?
When your item sells, we automatically send you an email with a pre-paid, pre-addressed USPS Priority Mail shipping label attached. Please package your item, print the label, and adhere it to your package. Then drop it off at the post office or schedule a pick up with USPS.com.
After the buyer receives the item, we release the money to you within 3 days of delivery into your Poshmark account. You can withdraw the money via direct deposit to your bank account or request a check.
How can I trust selling on Poshmark?
We want you to feel secure when selling on Poshmark. When your item sells, we send you a pre-paid, pre-addressed USPS Priority Mail shipping label to put on your package. As long as you use the Poshmark-provided label and the package is scanned into the USPS tracking system, you will be fully covered by Poshmark should the package get lost in transit by USPS. Any orders over $400 will require a signature upon delivery to provide additional protection. When the package is first scanned into the USPS mail stream, we send both you and the buyer an email with the tracking information. When USPS tells us the item has been delivered, we notify the buyer and ask them to review and accept their order. Once your order has been delivered and accepted by your buyer, we will release your funds and you can redeem your earnings from Poshmark via direct deposit or request a check.
If a buyer reports a problem with their order, we will ask them to upload details and photos. The Poshmark team then carefully reviews the case and offers a resolution.
What is Poshmark's Return Policy?
All sales are final on Poshmark. However, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experience. A buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. This means a buyer cannot return an item they purchased on Poshmark if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing.
If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. When a case is opened, the buyer is asked to upload photos and offer details of the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.
To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating your listings. We encourage buyers to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements or photos. Sellers are usually more than happy to provide additional information.
What happens when my buyer has reported my item as not as described?
When a buyer reports a problem with their order, we ask them to submit supporting documentation including photos and a list of issues. Our team will then review the photos and information provided, the seller's listing (photos, description and all communication between buyer and seller), and other relevant documentation prior to coming to a resolution. We recommend that all sellers accurately describe their items by providing clear, representative photos that fully show the condition of the item and a detailed description.
Both the buyer and seller will be notified via email once there is a resolution.
How does the referral program work?
Thanks for sharing Poshmark with your friends! When you invite your friends, they get $5 Posh Credit upon signing up with your personal invite code. To find your code, go to your user tab in the app and click on "Invite Friends, Earn Cash!"
Once your friend has made their first purchase, we'll let you know and give you $5 Posh Credit as a thank you for spreading the Posh Love. There is no limit to how much you can earn, so keep inviting your friends to rack up the credit!
Do you support international shipping?
We do not support international shipping outside of the United States and its Territories at this time.
Do you ship to APO or military addresses?
Unfortunately, our shipping label provider does not support shipping to APO or military addresses.
Do you ship to PO Boxes?
Yes, we support shipping to PO boxes.
What kind of boxes can I use to ship out my order?
Poshmark sends all items via USPS Priority Mail. This means that you can pick up FREE boxes at your local post office or have them delivered right to your home by ordering them on www.usps.com. They come in a few different sizes so you can pick the one that fits your item best.
Just remember - and this is important! - you need to ship using the boxes that are labeled simply "Priority Mail". Any other USPS boxes, including "Priority Mail Flat Rate", "Regional Rate" and "Express Mail" are NOT allowed and may cause delays in shipping and receiving your earnings.
Good news: standard brown boxes and padded envelopes that you have around the house work just as well!
How do I redeem my earnings from my Poshmark account?
The fastest way to get your money from Poshmark is through direct deposit into your bank account, but you can also request a check. Here's how to set it up:
In the app:
Go to the Account Tab → My Balance → Redeemable Balance and select your desired redemption method to set-up a direct deposit (or request a check, if preferred).
On the web:
Go to the Account Tab → Orders → My Balance → Redeem Your Balance Here and select your desired method of redemption.
Can I trade on Poshmark?
Trading is allowed on Poshmark. However, our Posh Protect policy does not cover trades within the system and the buyer must pay the standard shipping fee for such trades. When payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as described. Trading is based on an honor system and is difficult for us to support. For this reason, we discourage users from trading on Poshmark as they are not protected.
What should I do if someone asks me to take a transaction offline?
Purchasing or selling an item listed on Poshmark using PayPal or any means other than Poshmark checkout is called an "offline transaction" and is prohibited.
When payment for the full value of the item is not exchanged through the Poshmark system, we cannot guarantee that both parties ship and transact as promised. If we don't process payment, we aren't able to refund the buyer if something goes wrong (for example, if the seller never ships your item or the item you receive is not as described in the listing). As a result, our Posh Protect buyer protection program does not cover offline transactions. In addition, if we don’t process payment, we can't guarantee that the seller receives their earnings if they deliver the item as described.
Taking transactions offline is harmful and hurts everyone who plays by the rules. Members who repeatedly take transactions offline will have their future buying and selling privileges restricted on Poshmark.
If you are approached to take a transaction offline, please contact us immediately at email@example.com.
How can I report a bad listing or user?
You may report a listing that violates our policies and guidelines at any time.
In the app:
Click on the listing → Click the icon in the upper right hand corner of the screen → Click the 'Report Listing' button → Choose the reason for reporting the listing.
On the web:
Click into the listing → Click the "Report Listing" button on the left side of the listing → Choose the reason for reporting the listing, the report will be automatically sent to our moderation team who will investigate.
Once you submit, the report will be automatically sent to our moderation team who will investigate. We ask that you not engage with the listing or its owner directly, as this can cause problems for all parties involved.