pre-loved beauty! I haven't used her once. It was more of an impulse buy 🫠 what you see, is what you get. Previous owner included authentication card from where she bought it. But of course Posh will do their own authentication again for peace of mind. PLEASE see all pictures, she's not new, as is purchase. Hardware has signs of normal wear. No cracking or tears. Has scuffing on bottom corners. Strap has some scratches. (minor) Relaxed shape as seen. Overall beautiful bag. 😍 dustbag included.