Has been used but not heavily - still in great condition! Love this bag just trying to downsize. I can upload additional photos and please ask any questions before purchase thank you! Comes with all 3 straps and the dust bag. Please check all photos! Only flaws I could find were the edge coat on the sides of the flap above the interior back pocket has a tiny crack (?) in one spot on both sides, where it bends - possibly a common thing with the Cassie bags because I’ve looked at others and noticed it on some of them as well. It hasn’t gotten any worse, I think it’s just the exact spot where the flap bends when you open and close the bag. And also the top handle strap and the crossbody strap both have small flaws (pictured!) 7-3/4"W x 6-1/2"H x 3-1/4"D (width is measured across the bottom of handbag) 4" removable strap; 9" removable chain shoulder strap; 21-1/4" removable crossbody strap