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Items are photographed from all angles prior to shipping. Sadly I heard stories from other sellers who experienced buyers on Poshmark that had buyer remorse & the buyer had damaged the items upon receiving them, if they do not fit, change their mind, or dislike the item bought. For that reason I photograph ALL items sold prior to shipping. I've sold 350 + items on PM in the last year with 5⭐️Ratings. I didn't think it could happen to me, sadly I've encountered my 1st dishonest buyer on PM 😂

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167 Comments

mmnovak @elladaone Thank you for the share. Sadly some Poshmark members take advantage of sellers. I had heard this happens, & have sadly now experienced it. Feel free to post the same listing on your page if you would like. 😉

Mar 06Reply

rachelcottone80 This is aeesome! Lol what do u reccomend if I ordered a package around feb 16th abd is says shipped but I did not receive it yet? I am trying to be patient. The seller has not responded so I'm not sure what steps to take ...

Mar 08Reply

rachelcottone80 @mmnovak what experience did u have and what have u heard? I thought this was suppose to be completely safe! Fill me in please and ty love! :)

Mar 08Reply

mmnovak @rachelcottone80 Reach out to PM, I had that happen with an item I bought. USPS lost the box. PM has further tracking info they utilize. PM got it to me within a week of my notification. It was in the Phoenix post office? Seller was in Cali,I was in Vegas. Who knows why, but they re-routed it. As for those who damage an item upon receiving it to avoid paying, it's awful! You can protect yourself. Feel free to place this post on your page, and photograph items as you box them up :)

Mar 08Reply

rachelcottone80 @mmnovak That happened to my brother and they made him pay for shipping again when he got it then that happened to my godfather and I thought that was odd! Crazy story tho. Did that happen with a customer of yours? If so keep me posted. Wow people are something. I think I will post that now! Thanks for the heads up!!!

Mar 08Reply

rachelcottone80 I finally got the box but it's very light and only has 2 of the thirty some things I asked for and 3 things look like they were just random $1 purchases from a garage sale or good will but definitely not what I ordered.

Mar 11Reply

rachelcottone80 @mmnovak this purchase makes me not want to make anymore purchases! I didn't get 2 boots & a pair of flats I was expecting and feel like I could have gone to goodwill and spent $6 on the very few clothes items I was sent plus it was a month late! It shoukd have been a box full not under a pound!

Mar 11Reply

mmnovak @rachelcottone80 Sorry to hear you had a negative experience with another seller you purchased from. I recommend you reach out to,Poshmark. Sorry I can't recommend another option, because the purchase is not one I was involved in 😂💕 Look at buyer/seller feedback when purchasing. Both negative encounters I experienced came from those with Zero followers.

Mar 11Reply

rachelcottone80 @mmnovak I thought I was being paranoid but I had a good experience with you and 1 other person. I have reported it and hope it goes better than it did with ebay bcz I got nothing correct from there and nothing was done and I lost lots of money. If they don't fix it I definitely won't be purchasing anything else online again. Wish me luck! I will go posy my "clean brand new Lauren conrad flats" now lol

Mar 11Reply

gumbob Hi. It's very sad but due to reading reviews like this, I video tape full inspection, wrapping, packaging & mailing of all items & incoming orders also!

Mar 13Reply

mmnovak @gumbob when I first saw other Poshmark members doing this, I thought it was a bit odd. Once I encountered it first hand.....it saddened me 😂

Mar 13Reply

esme377 Oh no! So sorry to hear this happened :(. Thank you for sharing your experience and giving others the heads up - I think maybe I'll start doing this!

Mar 20Reply

mmnovak @esme377 It took me my by surprise, yet sadly happens to a percentage of online sellers. I was informed by other PM sellers who wrote about situations on their page. Sadly, I experienced it, and wanted to share the experience to help prevent buyers from having to go through that type of situation 😂💕 Feel free to share or post on your page.

Mar 20Reply

2heather @mmnovak Thanks so much for sharing! That is rather scary. I had no idea!!! 😠 It's incomprehensible!

Mar 21Reply

mmnovak @2heather 😉💕

Mar 21Reply

nyccanary @mmnovak I just recently joined PM and now I'm scared! Maybe I should start taking photos too.

Mar 28Reply

mmnovak @nyccanary Hi dear, no need for it to scare you. I've had 99.9 % positive experiences on here. It's good to be aware though 😉. Welcome to Poshmark.

Mar 29Reply

nyccanary Thanks @mmnovak yes it's absolutely better to be aware!

Mar 29Reply

khattie That's smart.

May 10Reply

barnezv I do the same thing. I've only had 3 ratings of like 200 that weren't 5 stars. 1st woman- 1 star because "her husband didn't like it" 2nd 3 stars "she assumed the brand ran large, bought a size 26 thinking it would fit like a 27 & it didn't" (for the record, I never said they ran large) 3rd- 2 stars, I had wrote tag size XS, it's loose on me I think it will fit a small too in description and she said she is a small and it didn't fit. (I wore it while pregnant so...)

May 23Reply

barnezv I've only had one person try to get a refund. But posh denied her. She claimed there was a run in some silk pants. But when posh said she needed pictures, she had a weird excuse why she couldn't take a picture. No pics, no refund. Took a month almost to get my money though while they "investigated"

May 23Reply

mmnovak @barnezv Your closet is beautiful dear. Wishing I was tinier so I could fit into more of it. Yes, sadly a few have ruined Poshmark for the honest sellers, so I do this as a precaution after having a negative experience with a buyer who purchased an item and ruined it a week after receiving it & wearing it ( in mint condition on her Facebook photos) then pretending she got a damaged item, to get her $ back. Poshmark investigated and thankfully.......protected me. 😂💕

May 24Reply

barnezv Thank You & Like Wise! It's true, a few spoil for many. When people make offers on my items, I often go to their about section and check out what notes they have left for others too. I declined one person simply because she left so many negative comments - felt like she either had the WORST luck of anyone in the world, or more likely, was a bad buyer 😳😬

May 24Reply

mmnovak @barnezv That is wise. I do look at sales & feedback. I found those leaving negative & offensive comments in regards to price of a listing......under anyone's Poshmark closet, most often have had no sales or listings in their own closet for others to buy. Karma is interesting.....those who harass others on Poshmark will have it done to them in time 😂💜.

May 24Reply

windandwillow @mmnovak This is a great post. Going to share something similar in my closet. Sad, but necessary.

May 24Reply

mmnovak @windandwillow Hi Shannon. Your closet is a dream! You can post these exact images if you would like. I don't mind at all. Sadly, a few bad eggs can ruin a great dozen. Thankfully Poshmark truly protects its users & throughly investigates unfortunate situations, brought about by dishonest Poshers. 😂💛. When others recommend selling on similar sites I kindly decline. The 20% Posh keeps allows for us to be protected. That's priceless to me.

May 24Reply

windandwillow @mmnovak Thank you!

May 24Reply

iseasunshine @mmnovak I have done this always when selling, just as protection for myself. I fortunately have never had any issues selling "online". I have never posted I was doing this. Maybe a good idea though, it should prevent scammers from doing this at all, if they know you have video proof of packaging👍🏼😊 Reposting this😊

May 25Reply

mmnovak @isesunshine Thank you 🌞💕 I feel awful that some have made it where Poshmark is an uncertain place to sell your items, without fear of the buyer damaging them. It has only happened to me once, & it was enough for me to protect myself while selling on PM. I've worked in retail sales for over 20yrs, clients return things in brick & mortar stores due to buyers remorse. With PM being return free, sadly a few have damaged goods in order to try and get a refund. Thanks for the share.

May 25Reply

iseasunshine @mmnovak You are welcome! I think its just a good idea to Post this to your closet. Unfortunately people do these things, It's for the best to have precautionary measures to protect ourselves. I think It's good for any business😊

May 25Reply

pekapeka This is such a bummer but thank you for posting! I've had only positive experiences buy and selling on here so far, but I think I might start doing this as well. Thanks again for sharing this!!

May 29Reply

mmnovak @pekapeka . Feel free to use the same 1st two images for your posting if you would like 😉💕. Have a wonderful weekend.

May 29Reply

pekapeka Thank you!! You too! ✌️

May 29Reply

flippinfabric Thank you so much for posting! Glad to hear I'm not the only one going through this!

Jun 17Reply

mmnovak @lanaejow I am sorry you have experienced this on PM 😂💕. Feel free to share or use the images from the listing on your page. Buyers that cheat the system are less likely to purchase, if they know Poshmark can be provided with proof that items sent are in excellent condition.

Jun 17Reply

lacci916 I do the same

Jun 20Reply

mmnovak @lnp916 😉💜

Jun 20Reply

kanderson315 I have had this happen a couple of times now! Has doing this helped at all?

Jun 20Reply

mmnovak @kanderson315 Yes, it actually has. Prior to this listing I had one occurrence. After, I have had only one and PM supported me. Both were items sold too PM members with no followers, listings. or purchase history of any kind. 😊💕. Feel free to use the same images and post on your page if you'd like. It saddens me to have to do it, but it protects everyone from being victims of buyers remorse.

Jun 20Reply

lyss91 I haven't had any issues yet, but I'm going to start doing this! This is an absolutely brilliant way to ensure there is no confusion! Unrelated, but I've recently had the same lowball me from two different accounts for one of my higher end items. I canceled the order when I saw! Such a shame that people are willing to take advantage like this

Jun 20Reply

mmnovak @lyss91 Hi dear, I had to cancel the recent order for a similar PM member buying a McQueen item from me. I'm almost fearful to list it, without paying the additional $40 for Posh Concierge service. This way it is is sent from the PM corporate office w tracking to the buyer & they can't contest the purchase. 😂💜. Worth the extra $40. Feel free to use the 1st two images if you'd like.

Jun 20Reply

tsnyc1 I just had my first issue so I need to implement.

Jun 21Reply

mmnovak @tsnyc1 Hi dear, I'm sorry to hear that happened to you. Doing this is a great precaution. Buyers who damage things upon arrival due to buyers remorse, or size issues are less likely too- when the seller can provide proof of condition when an item is shipped :) Please feel free to use the 1st two images on your own page 😊💕. Sadly dishonest people cause things like this too be implemented.

Jun 21Reply

tsnyc1 Thank you for your help.

Jun 21Reply

mmnovak @tsnyc1 You are welcome 😉💜

Jun 21Reply

lynnefiore @mmnovak I had that happen to me! A girl bought my HERMES bracelet that was perfect- had buyers remorse and scratched it all up and I had to get it back. Horrible!!!

Jun 21Reply

mmnovak @lynnefiore Mine was with a pair of $1,400 shoes that had been worn in a photo shoot for a friend of mine in the country music industry. I sold them under $150 with box, tags, mint condition & zero defects. The buyer wore them in FB photos, yet said they arrived with a broken off heel - keep in mind this brand has steel rod heels. Luckily I video items being packed and PM didn't refund the dishonest buyer. 😂💕. I recommend doing this.

Jun 21Reply

lynnefiore @mmnovak good for you!!!! I never in a million years would ever thought to do it. I complained to posh and reported it but nothing was done. I had to accept the return that was damaged 😩

Jun 22Reply

mmnovak @lynnefiore I am sorry to hear that happened. Working in luxury retail management for 20+ years, I've sadly seen customers find crazy ways to get around a return policy. I have family in law enforcement & was raised to have the utmost integrity/following rules/doing onto others as you'd want done to you kind of philosophy. It saddens me to know people live life by lying. Karma is out there though. 😂💕. Feel free to use my 1st two images if you'd like.

Jun 22Reply

lynnefiore @mmnovak 😘😘😘

Jun 22Reply

gumbob It's a shame but I've incorporated this into all outgoing & incoming transactions. Better to be safe & protect all.

Jun 24Reply

mmnovak @gumbob You almost half too, with dishonest people in the world 😂💜

Jun 24Reply

baysidelu Very good idea to protect us from dishonest buyers. I take my photo so that I can remember what surprise gift I included. But good to know it will help in case an issue rises. Happy poshing💲🛍🎀

Jun 24Reply

gumbob @mmnovak Yet, there are so many great Poshers on here. I've never had a problem selling, just always take precautions with outgoing & incoming. 🌹

Jun 24Reply

flowermoon33 Thank you for the compliment! I love your closet too! Thank you for shopping mine💕Nice to meet you here on Posh! Have a great weekend! Xoxo

Jun 25Reply

msanch07 I feel you. As women I like to believe that we are ALL on the same side but sadly that's not the supportive world we live in and unfortunately many people lack great communication skills. If a girl/woman were to be honest with me I would go out of my way, outside of poshmark to correct whatever mistake they felt about a purchase.

Jun 25Reply

mmnovak @msanch07 Mayra, I completely agree with you 💜😊

Jun 25Reply

myzmyla Interesting....when I started a few months ago i had the same idea...maybe I will start...just in case and nip it in the bud...before it goes down ☺

Jun 26Reply

mmnovak @myzmyla I had seen a few other PM members doing this when I first began selling on here. I found it odd & a bit paranoid.....until I experienced a situation of this type 1st hand😂. I immediately implemented this process going forward, not only to protect the seller, but also the buyer in case an item is damaged while in the care of USPS. 💜

Jun 26Reply

chunglee4819 @mmnovak I have had this happen a few times but I have taken pictures since I have been on here and has always had proof it is sad how people try to out of nothing but hatred to ruin a persons reputation karma is real and I strongly believe in it God is watching all hateful people.

Jun 28Reply

mmnovak @chunglee4819 I am sorry you encountered a similar situation first hand. I agree with you in the long run. Karma will find its way too those with ill intent. I wish they realized, their one time buyers remorse behavior, can ruin a PM sellers reputation, ability to sell on PM, & possibly their financial income. For many, this is a full time career. 😢💜

Jun 28Reply

chunglee4819 @mmnovak thank you I posted in my closet about this just happening these people that do stuff like this don't care about other peoples income or reputation it is so sad not only did she try to lie she was not anticipating me having proof until I posted my pictures of the whole process of shipping her order she commented negatively on her purchase so I posted my pictures and shut her right up.

Jun 28Reply

califoxx @mmnovak I'm so sorry you experienced this! I started doing this too, after my first experience with a dishonest buyer. It's definitely worth the extra time for our own protection as sellers. 👊

Jun 30Reply

mmnovak @califoxx I completely agree with you 💜

Jun 30Reply

bayleigh30 Good idea!!! I might have to use this. Thabsk

Jul 01Reply

mmnovak @bayleigh30 Another PM member shared the idea with me. We all need to look out for one another. Please feel free to use the 1st two images if you would like :) Happy 4th of July 🇺🇸❤️

Jul 02Reply

bayleigh30 Okay thanks. If u don't mind me asking. So the workers not care that you do it? And happy fourth do you also

Jul 02Reply

mmnovak @bayleigh30 No, there is nothing illegal or against policies if one chooses to record the condition of an item they are selling, & the process of preparing the shipment. It is your home, an item you own, and your choice to take extra precaution to protect yourself as a seller 😉

Jul 02Reply

bayleigh30 Okay I just wanted to make sure. I think I am going to start using this just to be on the safe side

Jul 02Reply

pekapeka Hey hey! I just had to comment here again! I'm so sorry to hear all these stories! I still haven't experienced this yet, but have "reposted" thousand started implementing this into my shipping just in case!! And I'm glad I have.

Jul 04Reply

pekapeka Had a bunch of scammer "nonsense" in my feed again today of someone scamming people out of items by disputing and then RESELLING!!! 😳 And that same person also buys cheap and resells for twice as much. Which I guess isn't SO frowned upon, but still, totally sucks for PM as a whole. So thanks again for this post!!

Jul 04Reply

pekapeka Gah! And I'm so sorry to "hi-jack" your posting... But what really gets me on this... Is that it seems people are doing this on items at ALL prices!! I mean REALLY?? It's not okay at any price. But really?! Lol! To damage an item you pay $10 for?? And again, at any price, just don't buy it... Or re-posh it if you have remorse... SMH

Jul 04Reply

mmnovak @pekapeka I am sorry to hear you have also encountered this. Sadly dishonest people don't care if it's $1 or $100, one who is dishonest or has ill intent.....has little conscious or concern of their action/behavior affecting others to begin with 😂

Jul 04Reply

poppyjo1 @mmnovak thank you for posting. My first two buyers reported images as not what was posted. I was devastated. I was being accused of Lying and because I didn't take a lot of pictures I had no proof. Fortunately PM sided with me. It was a huge lesson. I almost quit my first day. Now I have only been selling for about 3 weeks and have sold over 75 items. So I'm glad I persevered - never give up!!❤️ thanks for the great idea!!! ❤️❤️❤️ happy 🇺🇸

Jul 04Reply

mmnovak @poppyjo1 I had a similar encounter. It made me dislike the opportunity that dishonest people had over a seller. This was recommended to me buy another PM member. It takes extra time, but it adds a layer of protection to the process. Happy 4th of July dear 🇺🇸❤️

Jul 04Reply

swanky_bean I have only been selling on Posh for a few months and was getting 5 star ratings than 2 different people with empty closets bought from me and lied about the condition of what I was selling. I reported it but nothing was done so now if I get an offer I check their closet. I will start video taping too.

Jul 18Reply

mmnovak @dana4248 Sorry to hear of your experience. Unfortunately PM has a few members who are dishonest due to buyers remorse. I do this as an added precaution :)

Jul 18Reply

posher411 @mmnovak OMGoodness! Reminds me of how some "vegaslites" are "Sue Happy Sin City Sinners" 😔 BTW-I had a dog just like yours years ago...he was so sweet & just like a another child :)

Jul 22Reply

mmnovak @posher411 Sadly I have crossed paths with a few Las Vegans that tend to complain until they get what they want, or sue if they fail at complaining 😂. Weims are incredible dogs. They truly think they are people. We are on our second, as the 1st we lost to cancer. Such beautiful and sweet demeanor four legged family members. 💜

Jul 22Reply

djmflygirlshop @mmnovak Loved reading this. Do you mind if I use this on in my closet? It's wonderful. You have to protect yourself. Wonderful idea. Thanks Debra

Jul 25Reply

mmnovak @bootz1342 Of course you can use it. ;) Have a wonderful night.

Jul 25Reply

leesha_33 I have been lucky thus far (knock on wood!) but feel like it's only a matter of time before this happens to me! It's just sad how dishonest people can be! Sorry this happened to you! Good for you for taking that extra step! 🤗

Aug 10Reply

mmnovak @leesha_33 it certainly takes extra time that most of us don't have in our busy day....😂💜, but it protects buyers and sellers.

Aug 10Reply

iseasunshine @mmnovak This just happened to me😕 I am so thankful you posted this! I also posted on my closet. I submitted video and detailed photos! Posh didn't give me any information just basic info. Saying case opened, item not as described or damaged. Which I know is a lie. I wish Posh would explain to the seller so we can clear up the exact issue. How did your case go?

Aug 13Reply

mmnovak @isesunshine I am sorry to hear you have experienced this 😂💜. The buyer who I had the occurrence with, waited to contest it over a week after the items had been delivered & the payment had been processed. I had video of the non- damaged luxury item being packaged & shipped. PM did not provide me w/ any details, but I was protected my PM. Best of luck.

Aug 13Reply

iseasunshine @mmnovak Thank you, hopefully it all works out😳

Aug 13Reply

sunny_threads Girl preach!! Buyers can be so dishonest for no reason!! ⭐️⭐️⭐️⭐️⭐️ five stars for this post!

Aug 15Reply

mmnovak @suzee1988 😂⭐️💜 Dishonesty hurts everyone on PM. Anyone can display the behavior & anyone can be a victim of the behavior. If everyone learned the value of honesty it would be a much happier and safer world 💕 Sorry to sound like a preaching Carebear. 💕

Aug 15Reply

kundaliniyogini @mmnovak I see you've given others consent to use this but still wanted to ask if you mind if I use it in my closet too. I'm still pretty new to PM but I've wondered about this and it is very scary to think people can be so dishonest when we have morals and others don't. I'm going to start doing this ASAP with all my orders. Do you prefer to video or snap pics or both?

Aug 15Reply

mmnovak @kundaliniyogini Hi sweetheart, of course you can use it. Ironically I just saw the PERFECT moving soon image on your page, it was worded flawlessly. I am moving states & downsizing in 30days..... I was going to message you and ask the same 😂💜 I photograph & video- extremely time consuming but it adds a layer of protection. Your closet is AMAZING by the way. Thanks for the shares!

Aug 15Reply

kundaliniyogini @mmnovak hi love thank you for your kind words. You are more than welcome to use my moving post. Thank you. I'm happy we can help each other out. Wishing you a safe move too ✨💖🙏💖✨

Aug 15Reply

singaporejones May I ask what exactly you shoot video of, and how you do that, please? I'm trying to figure out if there's any way to streamline that inexpensively, if that's even possible... 😜 I was going to take pics regardless, but I don't know what Posh considers sufficient evidence that a seller isn't at fault. Thanks in advance for any advice! I so wish this sort of self-protection weren't necessary, but obviously it is. 😔

Aug 19Reply

mmnovak @singaporejones No added expense is necessary. I use an iPad mini, one can use a camera phone. Take video footage of the item up close & clearly from all angles. Continue video taping as the item is wrapped & placed in the USPS shipping box -tape, seal, & place shipping label on it. Drop at the post office. If PM needs any information you can submit the video & pictures as an email attachment. Hopefully one doesn't have to use it, just my personal choice & added layer of documentation. 😊💕

Aug 19Reply

singaporejones Thanks! Do you just set up your iPad at an angle, so it shoots the packing process all in one take, I would guess? Then back the video up to the cloud, or an external drive, or...? Sorry to be a pest - I know video can eat storage in a hurry, is all, so I'm curious how you handle that part. ☺

Aug 19Reply

mmnovak @singaporejones Yes. That is what I do. Once the package is delivered and accepted, then I delete the video. 😉

Aug 19Reply

singaporejones Actually, I should ask what email service you use for sending video - I know Yahoo won't handle a vid shot by my Samsung galaxy s5; it's always too big, even at lower resolution. Or maybe the better question would be what resolution you shoot with? (Sorry, my forte is more with words and pics that don't move. 😁)

Aug 19Reply

singaporejones And thanks for your other reply! ☺

Aug 19Reply

mmnovak @singaporejones Sweetheart, I have no clue what the resolution is. I'm not a professional videographer by any means😂. Whatever the auto setting is already on, is what I use. Do what is best for you. Sorry I don't have a better answer in regards to the technological aspect of it for you.

Aug 19Reply

mmnovak @singaporejones You are welcome Janie :)

Aug 19Reply

singaporejones HAHA I TOTALLY GET you! 😂😂😂 Ok, I will tinker. Maybe my phone is set to hi-res by accident. Lower resolution is fine for chat; mid-res is good for listings since they're larger and need good detail. Hi-res is really just for professional printing and showing on a larger screen. The higher the #, the more detail and precision.

Aug 19Reply

singaporejones Most images on the web are 75 dpi (dots per inch) since anything higher isn't really any better looking to the eye. Text is about the same. You don't need 300-600 dpi for text until you print. 7200 dpi is for printing professional photos.

Aug 19Reply

singaporejones Maybe that helps you? Or was just a snoozefest.... 😂 My background is in journalism and PR writing, editing and design, so I have all these Trivial Pursuit answers wandering loose in my brain.

Aug 19Reply

mmnovak @singaporejones No snooze fest at all. I'll keep that info in mind. Thank you!!!😘

Aug 19Reply

singaporejones Yay, good! Feel free to ping me with related questions if you need. I've worked for newspapers and book publishers, and do freelance design for newsletters and small biz publications. So if I can save you a headache there, I'll try!

Aug 19Reply

mmnovak @singaporejones Thank you. I appreciate that ❤️

Aug 19Reply

gratefulposher It's so sad! I don't know what the point is because you can change your mind within three days anyways and get your money back. Why damage the product too? Smh. I'm sorry it happened to you!

Aug 21Reply

mmnovak @spalavra I agree with you 😘❤️ I have heard from other PM member incidents that it occurs most with those who buy, wear, & then try to get funds back. It's the equivalent to me, as those who take advantage of Nordstoms lenient return policy & return/wear items like a rotating door 😂. It saddens me. I work retail & see it first hand every day. Hello people- sell it on PM, re-posh, or join Rent the Runway monthly club, where that is the purpose of the company.

Aug 21Reply

moon_designs @mmnovak Question for you, if you are the victim again of this type of incident will PM allow your photos/videos as evidence as to allow you the safety of a good sale? I agree with you that this is good practice, however, I was unsure if this type of security is upheld by PM to keep you as a great seller. Thank you. If I may, I would like to use your post. :-)

Aug 28Reply

mmnovak @moon_designs Hello, photographing items that you personally own, & that you are selling to / or being purchased by another Poshmark member does not break PM rules of any kind. I take additional photos as a precaution, my choice- & have them God forbid PM requested evidence of an item that a buyer/seller might contest. I have thankfully only had ONE encounter w/a dishonest buyer. 😂. Please create your own listing, as I do not want to see my own listing on multiple pages. Thank you 💜

Aug 28Reply

moon_designs Thank you 4 the feedback, I wasn't going to copy your exact post, I only wanted to use the verbiage. I was curious if PM would actually ask for proof of good items sent if a shipment was contested. I have only been on here a few months, but have sold quite a bit, with fantastic reviews, and had 1 bad review, and knew that it was in great condition when it left my home. But I want to become more involved with retail, and like to ask those who have more experience when I have the chance. :-)

Aug 28Reply

mmnovak @moon_designs Use the verbiage😉 My experience was similar to yours. Sold the item. Mint condition. Buyer received it-3days passed. Payment processed. Buyer had buyers remorse saying item received, a luxury shoe had the heel completely broken off? I record my packaging process-showing item was not damaged in any way-as the PM member accused. This is my extra step to protect my closet from dishonest buyers. My family is in law enforcement & I work retail. Dishonesty is a non- negotiable for me.

Aug 28Reply

moon_designs I love that you are so pro-active. It is kinda sad that we have to be, but overall my experience here as both the seller and the buyer have been great. And I did purchase a dress that did not fit quite right, I just re-poshed it. So simple. I guess there are just mean and dishonest people out there. But I still choose to see the glass as half full. Thank you so much for all your input. :-)

Aug 28Reply

mmnovak @moon_designs I am with you. I have bought many items on PM that wasn't as cute on me as I thought it may be, or didn't fit me as I'd like it too. We have the beauty to Re-Posh. We take a loss. I bought a $45 necklace on PM- didn't wear and sold it yesterday for $8 😂. My loss, someone's gain. That is what this website is all about. It all comes out even in the wash / long run 💕

Aug 28Reply

moon_designs I love your attitude, and am glad I reached out. Best of luck to you over there on the west side of the states. 🐬🌼💕

Aug 29Reply

mmnovak @moon_designs Thank you. Same to you dear 😉

Aug 29Reply

gingerjane I have had two really bad ones, too. One claimed the dress which was brand new smelled like smoke. 😡 NOBODY smokes at my house and my dad died of lung cancer, so I was pretty mad. I hate dishonesty. It sucks.

Sep 03Reply

mmnovak @gingerjane Sorry you had to be on the receiving end of dishonesty 😂💜. It is frustrating at first.....luckily for every one bad experience- there are hundreds more of positive encounters I've had on PM.

Sep 03Reply

mandyg This is genius !! It's sad that it needs to be done but I'm glad you found a way to hopefully stop people before they start. I'm going to start doing the same thing ... Thank you for such a great idea !!

Sep 05Reply

mmnovak @mandyg Hi sweetheart, thank you for the kind shares. Feel free to use this, another Poshmark member shared the idea with me earlier in the year. 😉💕

Sep 06Reply

mandyg Thank you so much !! That's really very nice of you ... I think I will use it 😊

Sep 06Reply

our2sweetbabies Thank you for the heads up! Thank you for allowing us to share your post.

Sep 06Reply

mmnovak @lakesidecache fortunately out of 345 items sold in 1yr, I've only had one negative experience of this sort. It was one more than I'd ever have wanted. I thought of closing my PM closet after it occurred, as I was so disappointed with the idea of people cheating a system that was established to help us fill our closets w/great items at low prices. 😂💜. Grateful that another PM member shared this w/me...& I stayed on path. It's a wonderful community that PM has created. Happy Poshing💕

Sep 06Reply

gypsythrift22 @mmnovak thanks for the tip. I just started listing my closet, and now I know to take precautions to avoid drama. I've been buying on PM for awhile and encountered many types of sellers. Some go the extra mile and deliver fair deals. Others misrepresent items and stick the buyer with the decision to go to the trouble of complaining, or keep an item that is less than expected. :( However, like others have commented, 90% of my experiences have been excellent. Stay smart and savvy. Xoxo

Sep 07Reply

joannamae22 It happened to me and my lace shirt came back frayed I only wore it once.

Sep 08Reply

mmnovak @joannamae22 💜😂 sorry you encountered this type of behavior first hand. Don't let it hinder your Poshmark experience. There are millions of kind and honest PM members on the site too. If a dishonest buyer is aware you have clear imagery of the condition an item is in that you send out, it will deter them from damaging an item-to receive a refund. Just be detailed and up front in your listing descriptions 💕😊 I've received items from sellers in poor condition too.

Sep 08Reply

ahnec @mmnovak hope you don't mind if I share this. I think I would do the same thing from now on. Thanks for the heads up💞😇

Sep 09Reply

mmnovak @ahnec Share away 😘❤️

Sep 09Reply

ahnec @mmnovak thanks😊

Sep 09Reply

holly1996 Love this!

Sep 13Reply

arosales78 @mmnovak I just started selling over the last month and just got my first negative review and felt really sad & disappointed that I might have cheated someone 😔. Any tips besides making sure I do a better job of describing everything about an item in detail, would be very helpful. Thank you for willing to share this and I really like your closet.

Sep 16Reply

mmnovak @arosales78 Thank you for your kind words. Continue listing clear descriptions & take multiple photos. Keep your spirits up. Negative people leave negative reviews. I sold a beautiful NWT $88 dress for under $15. She didn't like the style & left me a 1 star review⭐️😂, her comment was "belongs in the trash" it broke my heart. I knew I'd sent quality product that I paid nearly $100 for. It discouraged me at 1st, but then I realized a bully is just that. Rise above it 💜

Sep 16Reply

chunglee4819 Yes it is true I've had more than i can stand i have had a woman try to lie and i ended the lies when i posted my proof she shut right up but the sad thing was i gave this ugh a free Designer blouse and a discount she still wasn't satisfied she spent 15 dollars i saw that she did another woman like that over 5 dollars wanting to keep her merchandise and get her money back

Sep 17Reply

mmnovak @chunglee4819 Sorry you experienced that. You had mentioned in the above feed, that this had occurred. Hopefully this isn't a new one.....😂💜. Bless your patience and being persistent to prevent this type of incident in the future. Hugs.

Sep 17Reply

chunglee4819 I have had a new one since then thank you so much for your kind words It is sad when people are so dis honest

Sep 17Reply

mmnovak @chunglee4819 That's awful. Sorry you've had an additional experience. Maybe post a similar listing at the top of your Poshmark closet mentioning you record the packaging process & items you are selling. That hopefully keeps known dishonest buyers from shopping your closet. If they know in advance you have video footage, they are less likely to scam people 😂.

Sep 17Reply

brandibrands @mmnovak good for you! I had a listing that pointed out that the neckline was fraying. I photographed it AND mentioned it in the description. The girl bought it and gave me a 3-star rating because she didn't know "the neckline was feathery." That's your problem for neglecting to read the listing. I played by the rules and listed the item's flaw. If you don't read the listing, that's your problem, not mine. You're not alone. We've all dealt with it.

Oct 04Reply

_jess_closet I am totally going to use your idea and make a post like this. I had a dishonest buyer report me and say my item had "several stains" on it when I know for a fact it did not have even one! Thankfully, Poshmark denied her request possibly because of my good history. I just cannot believe people do that! So unfortunate for the awesome sellers, like you!

Oct 14Reply

mmnovak @xoxojbird Hi Jessica, sorry you encountered the small percent of dishonest PM shoppers. Glad to hear that Poshmark supported you 😊💕. Feel free to use this sweetheart. Enjoy your weekend.

Oct 14Reply

steffa29 Thank you for this! Would you mind if I use your post as well?

Feb 05Reply

mmnovak @steffa29 Hi Stephanie, of course you can use it 😃

Feb 06Reply

steffa29 @mmnovak Thank you!! 😊

Feb 07Reply

slumdumb89 That's a great way to get your credits early and them to know the condition before you ship. I always wait for item to be sent here and I check condition before I accept order. Probably a jerk. But some people wait forever to ship too..

May 19Reply

mmnovak @slumdumb89 It certainly doesn't get credits any earlier- the seller still needs to review and accept the package 1st. I buy often & sell on PM and would hope no one would accept an order prior to opening it, it does protect the seller & buyer if anything is to get damaged in the mail though. I ship within one business day so I can't speak or know what you have encountered on Poshmark with slow shippers😂. Wishing all on PM would be honest & accurate to prevent the App from going downhill 💕.

May 20Reply

mmnovak @slumdumb89 I see you have no items listed at this time for sale in your closet. I wish you all the success buying and selling (when you decide to sell on here) in the future. Sadly, because a few others have been dishonest on Poshmark when describing an items condition....I recommend you protect yourself as a buyer & seller ⭐️⭐️⭐️⭐️⭐️.

May 20Reply

jessicasutton Thanks for posting. Sorry you had the 2 bad experiences. I have been lucky so far, except a coach wallet buy - was appalled & bummed seller never sent it. My "momma bear" came out on that one and I have no regrets at the honest comments I reminded seller PM doesn't pay if buyer does not accept. I like to use same sellers when I can. I would love to use your technique of posting this message and recording my experiences. PM supports us! I love that U help others! Best posh wishes to you!!!

Jun 28Reply

simply_new_york @alyssa673 good to know!!

Aug 30Reply

simply_new_york I received a 3 star & 4 star review on two items that sold exactly as described (with photo evidence of condition... the buyer bought the items anyways and then gave a poor review!) Unfortunately, I have also had the reverse experience where a seller sent me shoes that were extremely low quality and looked nothing like the listing pictures! They even had glue all over the part where the heel meets the shoe! I was shocked when I received them and had to provide photo proof of the terrible shoes!

Aug 30Reply

simply_new_york It's sad that there are many dishonest buyers and sellers! The Poshmark community is so friendly, inviting, and positive and too many people are trying to bring down its reputation 😞 It's Great to see so many comments on here though. Thank you for sharing and supporting and promoting a positive Poshmark community!!!

Aug 30Reply

mmnovak @jbell05 😂💜

Aug 30Reply

mmnovak @cousinbull Record the item (all sides) to show the condition, & as you wrap it up & seal the box. Adhere the shipping label & you are good to go. It's a sad reality that it comes to this. Thankfully I only encountered ONE occurrence, out of 400+ items sold that a buyer was dishonest & damaged the item after she received it . Unfortunately that one time was enough to make me initiate this extra step 😊💕.

Jan 12Reply

steph737604 @mmnovak Would you mind if I borrow this? I had a bad experience recently.

Jan 13Reply

mmnovak @steph737604 Please feel free to use both images. Another Poshmark member was kind enough to share it w/me after I had a negative encounter. I am sorry to hear you had a negative experience 😢. Take Care Sweetheart 💜.

Jan 13Reply

mermaidofthesea Ugh I had a girl remove a strap on a swimsuit and opened up a case....now I have a damaged swimsuit 🤪

Jan 20Reply

mmnovak @mermaidofthesea So sorry you had that experience 😢👙. It's an extra time consuming step, but it protects both buyers and sellers.

Jan 20Reply

mmnovak @carolinarose22 It is unfortunate that we have too, but completely worth it 💜💜💜.

Feb 05Reply

rebekahlkelly @mmnovak thank you for this! I just had my first 4 star rating. The jeans arrived the day after purchase (shipped immediately after purchase and buyer only 100 miles away) and the item was new with all tags but they “didn’t fit.” Fabric content was posted and measurements. Grrr.. I will be doing this from now on.

Feb 24Reply

mmnovak @rebekahlkelly I'm sorry you experienced that😢. Some people are just unkind. I sold a new $90 Michael Stars gorgeous knit dress to a lady for $10 who decided because she didn't like it upon arrival to write, 1 ⭐️"Belongs in the garbage" & sent continual harassing msgs requesting for a refund because she had buyers remorse. Poshmark declined her request & I blocked her. I would have rather gifted the dress to a kind stranger than deal with this rude buyer.

Feb 24Reply

rebekahlkelly @mmnovak that’s awful!! I’m so sorry!

Feb 24Reply

guysgallery Thank you for sharing this, this is very sweet of you !

Mar 30Reply

westcoast7 @mmnovak U can invite her to my closet as I’m the sizes up frm you;) 💕🌸

Jun 04Reply

thecrancloset I just came across your closet and this is a great tip! Thanks for sharing!

Jun 25Reply

mmnovak @thecrancloset No thank you necessary 😊💕.

Jun 25Reply

_guccigirl_ There are a lot of dishonest sellers on Poshmark as well as unscrupulous buyers. Countless times I have purchased items and their imperfections (noticable staining and wear and photoshopped/filtered appearance very different than actual product) were not called out from the seller.

Jul 23Reply

mmnovak @kelliderum It is unfortunate, I've learned to ask if there are any marks/stains before I buy an item. I filter no photos and take all pics in the sunlight 🌞💕.

Jul 23Reply

cdmroses @mmnovak thank you for the offer to copy your posting..... I had this happen to me Two months ago. My listing pics showed no stains or flaws buyer sends pics of red stains all over the perfect cond pants I sent.... looked like she spilled her Cherry Icee on them! Claimed they arrived that way. I accepted them back (PM Chgd me ship) I washed and re-Poshed & sold 😊 But now I photo too. 😎

Aug 18Reply

cdmroses Not bad .... one bad apple in over 200 sales. I love this Poshmark community 💖

Aug 18Reply

mmnovak @cdmroses I am sorry to hear that you had a similar experience 😢. Fortunately I have only had this type of thing happen once in over 500+ sales on Poshmark. Overall Poshmark has been a blessing. Your closet is beautiful. Feel free to use this on your page too. Happy Poshing 💛📫🌵.

Aug 18Reply

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