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Ordered a raspberry macaron candle and i got this. Please let me know @annabelle343 if the candle will be sent, then ill return this. thanks.

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38 Comments

ccaspike @annabelle343

Apr 16Reply

annabelle343 I must have mixed up the labels. Let me figure out how to fix this. I am so sorry.

Apr 16Reply

ccaspike @annabelle343 ok just let me know what do next.

Apr 17Reply

annabelle343 @ccaspike I contacted posh and they are sending me return instructions. I'll let you know as soon as I can. Again, so embarrassed and so sorry

Apr 17Reply

ccaspike @annabelle343 ok. no worries. im sure the other buyer is also waiting for the items that i have right now.

Apr 17Reply

foreverkaylin @ccaspike I received your item! No worries, I'll keep it here in the box for you until we figure out what to do lol.

Apr 17Reply

ccaspike @annabelle343 @foreverkaylin ok just let us know what we need to do so we can swap the items. thanks.

Apr 18Reply

annabelle343 @ccaspike @foreverkaylin I've emailed posh and will update you as son as I hear from them. Thanks for being so understanding and I am so sorry this happened. I'm such a dummy!

Apr 18Reply

ccaspike @annabelle343 poshmark emailed me and they said to send the items back to you for a full refund. they are sending a shipping label. once you receive the items from me and the other buyer you can just post it and we will repurchase. the other buyer should also contact poshmark.

Apr 20Reply

annabelle343 @ccaspike thank you for your understanding! I appreciate it! @foreverkaylin

Apr 20Reply

ccaspike @annabelle343 ok thanks

Apr 20Reply

ccaspike @annabelle343 shipped back to you the spray and lotion today.

Apr 21Reply

ccaspike @foreverkaylin hi are you shipping back to @annabelle343 the mason jar candle? i shipped back the items to her this morning. thanks.

Apr 21Reply

annabelle343 @ccaspike @foreverkaylin posh emailed me and said both the candle was on its way too. I guess they sent you both labels to return to me? Let me know if you haven't sent. Once they get here, I will repost for you. Thank you again for your understanding. I am mortified at my mistake. I am so sorry again.

Apr 21Reply

foreverkaylin I was not sent a return label. How should I return this? @annabelle343

Apr 21Reply

annabelle343 @foreverkaylin ok. I'm sorry. @ccaspike can you correct me if i am wrong? You file a claim with posh and let them know that you got the wrong item and they will refund you and send you a return label.

Apr 21Reply

foreverkaylin Yes I will be shipping back to her, once I know how. how did you ship back? @ccaspike

Apr 21Reply

ccaspike @foreverkaylin i just contacted poshmark, told them what happened and they sent me a new shipping label.

Apr 21Reply

foreverkaylin @annabelle343 @ccaspike Okay! I contacted posh earlier today, when they respond with the shipping label I will ship that day!

Apr 22Reply

annabelle343 @ccaspike @foreverkaylin I just got tracking for the candle that is on its way back to me from CA. Does that sound right?

Apr 22Reply

foreverkaylin No not at all, the candle is sitting on my dining room table Lol. and I am in Illinois. But it may be from @ccaspike because she was the one who ordered the candle, so posh probably thinks that's what's coming back to you from her. @annabelle343

Apr 22Reply

ccaspike @annabelle343 im from CA.

Apr 22Reply

annabelle343 @ccaspike ok, that's what I thought. You sent me the lotions back from CA but email that posh sent said you sent the candle back. I was confused...posh made the mistake but we are all good. Glad you got your refund and we will get this all straightened out once everything gets back to me. Thanks for understanding! @foreverkaylin

Apr 22Reply

annabelle343 @ccaspike @foreverkaylin I got the lotion and mist back. I'll relist tonight and do the same with the candle as soon as it arrives

Apr 24Reply

ccaspike @annabelle343 great! just tag me when you relist the candle.

Apr 24Reply

foreverkaylin @ccaspike @annabelle343 Hey girls! I have been in contact with posh the last few days and they will not send me a shipping label to send it back. Idk how to go about this now. The only way I can get a shipping label is if I list your candle on my closet for $3 (that's the lowest it will let me) and she purchases it again and maybe she can somehow get refunded for the $3.

Apr 27Reply

dianasaurus97 @annabelle343 hey I actually just made the same mistake recently and shipped someone the wrong item. Just curious, did PM penalize you or make you pay the return and new label?

Apr 12Reply

bannedfashion @annabelle343 hello dear , I found this post by mistake. Just happened the same to me :( how I claim an item from a buyer I have the proof that she have it 😰 . I will refund her I just need the item back that is 10 times more expensive than what she originally bought , thanks very much

Jul 12Reply

annabelle343 @missmiletski contact posh and explain. They are super helpful. It all Worked out easily for us.

Jul 12Reply

darlingratana Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Or is it just dropping it into the blue mail boxes they have? I’m sorry, I’ve never sent packages. I’ve only received them lol

Aug 03Reply

turner2520 @annabelle343 hi this just happened to me and I’m trying to figure out how to get return labels to both buyers. Poshmark isn’t responding to me. If you have time could you let me know what you had to do ?

Feb 22Reply

kntposhmark @ccaspike @mhunter1234 should be something like this, you will contact Posh and they send a label. I will be sure to include a gift to ease your trouble and so sorry

Jul 02Reply

nataliefitttt @annabelle343 hi! i just did the same mistake i accidentally sen the wrong items. the buyer said she sent the wrong item and she wants me to send her correct item. i was just curious when i get the return does it refund her? she didn’t do it in the time frame so they released the payment but once i accept the return does she get her money back!

Aug 07Reply

nataliefitttt @annabelle343 i’m just curious bc once i get the wrong order i accidentally sent her how do i get the shipping label to send her the correct one? she isn’t being understanding of my mistake and it’s very hard to figure this out on my own

Aug 07Reply

coolianastyles @nataliefitttt okay I will ship out tomorrow because I don’t have a printer at home 😓 I expected I’d be able to have my correct order shipped now since I paid for it already, seems strange! I would have preferred no refund and just shipping the jacket back so I could have my order sooner...

Jan 01Reply

coolianastyles Hi so sorry I don’t know why this posted here! I was trying to contact a seller with the same issue and it posted here, apologies!

Jan 01Reply

robisolo This was a rollercoaster!

Aug 13Reply

flex_your_ootd Can anyone help me how I can re-shipping the wrong item that my seller sent me. I don’t know where I can see the Label plus i don’t have a printer to print it. So I can ship it back to the seller and get what I ordered from her. Thank you 🙏 for the help.

Oct 27Reply