this has been pre-owned. it is in overall great shape! all zipper are smooth, strap is adjustable to your liking. hardware does have some tarnishing. It has a small white mark on the front of the bag which can be seen from photos. it measures about 10.5" in length and is about 6" tall. there is no coach hangtag any more, but this is truly authentic. the stamp can be seen on the inside. please see all photos before completing your purchase.