Switchpoints: Culture Change on the Fast Track to Business Success -- Judy Johns

<i>SwitchPoints</i> is the inspiring story of how Canadian National Railway (CN) advanced from good to great in a few short years-becoming North America's top-performing railroad and a favorite with of corporate customers and investors. In it, the authors reveal how company-wide culture change propelled this aging transportation giant to become the profitable powerhouse it is today. Rich with insights and anecdotes, <i>SwitchPoints</i> offers lessons that can be applied to <i>any</i> organization seeking to improve the bottom line by improving their culture.<br><br><b>Author:</b> Johnson, Dakens, Morse<br><b>Publisher:</b> John Wiley & Sons<br><b>Published:</b> 10/01/2008<br><b>Pages:</b> 288<br><b>Binding Type:</b> Hardcover<br><b>Weight:</b> 1.20lbs<br><b>Size:</b> 9.10h x 6.20w x 1.00d<br><b>ISBN:</b> 9780470283837<br><p><b>About the Author</b><br><p><b>JUDY JOHNSON, PhD, </b> a Partner with the Continuous Learning Group (CLG), applies behavioral science to help leaders create environments that dramatically improve organizational performance and profitability. Johnson coaches executives on personal leadership and executing strategies through pinpointing key behaviors that lead to success. <p><b>LES DAKENS, </b> retired Senior Vice President of People for CN, was responsible for strategic direction of CN's Human Resources and Labour Relations in North America and worldwide. Prior to joining CN, Dakens was Vice President of Human Resources for the North American division of