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33 Comments
snow0207
Hi there !! I wanna thank you for purchase the icy fantasy palette from my closet , I just want to ask you if was delivered?? Because when I check the tracking number said still on the way , I ask you because sometime when I receive a package Usps don’t show the tracking number as a delivered, please let me know if you have any news about it , thank you again
Jul 31Reply
snow0207
I shipped it the next day and I packeting really careful , i dont know why is still on the way 🥺
Jul 31Reply
drgnflyft11
@snow0207 I’m so confused about it! I see what you see but it has Not been delivered yet!😭😭 maybe reach out to Poshmark?
Aug 01Reply
snow0207
@drgnflyft11 omg I’m so sorry about that , I don’t even know what is happening, i tried to shipped it so quickly and this happen 😫🥺 maybe is for the pandemic that Usps takes longer ?
Aug 01Reply
drgnflyft11
@snow0207 let’s see if it comes in the next couple days and then reach out to Poshmark directly. I’m so sad I’ve been wanting that palette forever!!😭😭😭😭
Aug 01Reply
snow0207
@drgnflyft11 I’m so sorry love 😐yes I’m going to be checking
Aug 01Reply
drgnflyft11
@snow0207 not your fault! I’ll keep checking! Hopefully tomorrow!💜
Aug 01Reply
snow0207
@drgnflyft11 thank you for understand, hopefully it arrives soon and if is any way that you can contact the Usps in your city maybe that will help
Aug 02Reply
drgnflyft11
@snow0207 I already did, sadly they said the same thing, which is that it’s still “out for delivery.” 😞 fingers crossed it comes tomorrow!
Aug 02Reply
snow0207
@drgnflyft11 🥺I will keep checking
Aug 02Reply
drgnflyft11
@snow0207 still nothing, can you call usps and see if they have any more info for you?
Aug 04Reply
snow0207
@drgnflyft11 yesterday I send a email to Poshmark and they response was that they’ll check it out , then I check what city was the last one that USPS scanned the package , in that city is about 10 post office 😣I’m so distracted this never happened to me before , then I tried to make a claim to usps but they put me to fill many things , after That I had to leave it like that to go to work😢 (sorry my English 😔)
Aug 05Reply
snow0207
Distracted ***** I mean frustrated
Aug 05Reply
snow0207
@drgnflyft11 I’m calling USPS services to see what they say
Aug 05Reply
snow0207
@drgnflyft11 I just finished calling the customer service at the post office after providing them with the information they asked me for, they told me that the package is in process and that it is not lost, they put my case on investigation to see the status of the package, but that they can confirm that the delay is due to covid 19 and that it is not lost only delayed, they will call me as soon as they have more response from about package
Aug 05Reply
drgnflyft11
@snow0207 perfect, we will just wait a little longer and try to figure it out. Thank you for calling!
Aug 05Reply
snow0207
@drgnflyft11 thank you for understand 💕💕
Aug 05Reply
snow0207
@drgnflyft11 Hi ! Talk to the postal service customer service again today and they tell me that all the delay is probably due to the covid 19 and that because of that in some cities the postal service is temporarily closed, they tell me that if for next week even The package does not arrive, they will start a claim for the loss of the package but as it still has a delay and is less than 21 days old, they do not report it as lost
Aug 06Reply
drgnflyft11
@snow0207 if you look at the usps they are saying that there was a case opened on it and now the case is closed. I’m really confused as to what to do now???
Aug 07Reply
snow0207
@drgnflyft11 where can I see that ? And I will call again tomorrow then
Aug 07Reply
drgnflyft11
@snow0207 I can’t send a screen shot🙁 but look at the shipped button on Poshmark on your sold items on the pallete you sold me.
Aug 07Reply
snow0207
@drgnflyft11
Aug 07Reply
snow0207
@drgnflyft11 omg you’re right I will definitely call back tomorrow 😣🥺
Aug 07Reply
drgnflyft11
@snow0207 thank you!❤️
Aug 07Reply
drgnflyft11
@snow0207 any updates?
Aug 10Reply
snow0207
@drgnflyft11 no really 😣still waiting, last time they told me before 21 day of the shipping day is not report as a lost package and if complete the 21 days they will open a case for a lost package , I wish I could cancel the order and that you did not have to go through this and neither did I but the package is out there and it is not known if it will be delivered or is lost😣
Aug 10Reply
snow0207
@drgnflyft11 Wednesday will be 21 days after I made the shipment, that day they have to give me a final answer, I hope so but anyway I report this to Poshmark I hope they have not charged you until you do have your package, because I do not earn the money until your package is delivered, poshmark should not change either until you receive
Aug 10Reply
drgnflyft11
@snow0207 they take the money from the buyer the second of the transaction. So, I’ve been out the $40 since the day it was sold. And then if something happens and they have to refund it then it takes about two weeks for it to show back up in my account. It’s a weird process for sure.
Ok I guess we wait until Wednesday and then I’ll report it to Poshmark and start the process for my refund while you start the process with them and usps to try to get reimbursed for your product.
Aug 10Reply
snow0207
@drgnflyft11 omg 😳 this process is being painfull 😣I’m so sorry again for this inconvenience and thank you for understand and being patient , Yes, as of this Wednesday we will start any claim that has to be made so as not to lose your money or I my palette
Aug 10Reply
snow0207
@drgnflyft11 I received an email from Poshmark today and say
We are reaching out to you regarding your recent sale, "Icy fantasy eyes shadow palette MORPHE". Unfortunately, it looks like your order has stopped tracking and has likely been lost by the shipping carrier. Therefore, we have processed this as a lost package and will be compensating both sides. We have added your earnings to your account, while also refunding your buyer as part of the protection we provide each of our users.
Aug 12Reply
snow0207
@drgnflyft11 I just want to thank you for believing in me and buying from my closet, thank you very much for your patience and understanding all these days, I would loved you to receive your palette since I packed and sent it very carefully, I apologize for the inconvenience and thank you very much again 💕 god bless you
Aug 12Reply
drgnflyft11
@snow0207 yes! I’m super sad, but I’m sure I’ll find one some time soon! Thanks for trying with your fast shipping and great communication! 💗
Aug 13Reply
snow0207
@drgnflyft11 aww 🥰 you’re so sweet 😭 god bless you hope you find it soon 💕
Aug 13Reply
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About the seller
@drgnflyft11
Last Active: Jan 31 2021
Gladstone, OR
127
Listings90+
Sold Listings2 days
Avg. Ship time10
Love NotesAbout the seller
@drgnflyft11
Last Active: Jan 31 2021
Gladstone, OR
