This is a new item in the factory packaging. - If you have any questions, please feel free to email us 24 hours a day, 7 days a week. - We will reply to you as soon as possible. If there is no response within 24 hours, please check the spam folder in your mailbox folders. - Our goal is to provide excellent customer satisfaction. We will do our best to solve any concerns quickly. - This item is listed from a smoke free home!