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All Poshmark orders are shipped using expedited USPS Priority Mail for a flat rate of $5.95. Once your seller ships, your order will be delivered in 1-3 business days. Poshmark will also email you a tracking number once your package begins tracking.
If you use the bundling feature to buy multiple items from a seller, you only pay the $5.95 shipping fee once. The seller packages and ships all of the bundled items in one box.Learn how to bundle.
Posh Concierge Service
Poshmark offers free item authentication and free shipping (limited time*) on all items $500 or more via Posh Concierge service.
How does Posh Concierge work?
Your purchase will first be shipped to Poshmark where our team of luxury experts will verify the quality and authenticity of your item, package it with care, and ship it to you. The processing is typically completed within 1 to 2 business days once your purchase is received by Poshmark. Your order tracking page will keep you informed as your order travels from the seller to Poshmark and then to you.
What do I have to do as a seller?
You don't have to do anything differently. As usual, you'll receive a pre-paid, pre-addressed shipping label. However, with Posh Concierge, the label will be addressed to Poshmark. You can track the item via the app and monitor the progress as it is processed, verified, and shipped to its final destination.
What do I have to do as a shopper?
If you see the Posh Concierge icon on an item you've been coveting, that means that the item is eligible for this premium service. Simply press the Buy Now button to purchase luxury with confidence.
What are the key benefits of Posh Concierge?
This service upgrades the simple and safe shopping experience on Poshmark for designer and luxury items by taking it to another level. The added verification for premium items makes it even more stress-free to buy and sell luxury items. Poshmark is already home to one of the largest collections from designers like Chanel, Hermes, Louis Vuitton and others; Posh Concierge makes Poshmark the best place to shop and sell luxury items.
Note: The brands sold on Poshmark are not affiliated with Poshmark or the Posh Concierge service. The experts that assist in providing additional verification through the Posh Concierge service are not affiliated with or certified by any brand sold on Poshmark. The trademarks and/or service marks of the brands sold on Poshmark are the property of those brands, and not of Poshmark.
As always, if you have questions after your order arrives, we're always here to help at firstname.lastname@example.org.
*Discount will automatically be applied at checkout. FREE shipping on Posh Concierge orders (orders $500 and above). Promotion is valid through 5/31/2016 11:59PM PT.
You are protected every time you make a purchase on Poshmark.
We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. The policies and systems we have in place to protect you are called Posh Protect.
When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.
What is covered
If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately:
- Undisclosed damage
- Incorrect or missing item
- Item not as described
- Item is not authentic
If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.
What is not covered
Item does not fit / changed mind
If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item on Poshmark!
Trades and Offline Transactions
Posh Protect does not cover trades or transactions completed off of the Poshmark platform. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions.
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