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I video tape every single item in detail and the entire packing process with timestamp to ensure that the same item in the description is the same item I am selling. I do this for not only for my protection as a seller but yours as a buyer. In the rare case that an issue is to be reported and a case opened these videos WILL be sent to Poshmark support. Your hard earned money is valuable and so are my quality items that I send out. I take this extra step to ensure honesty and quality in my sales.

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reliseb and 97 others like this

74 Comments

gorgeouschild @carascliche omg this is assessment and something I've started to do as well ever since someone opened a case up on me with posh support about an item that I wore once and the pictures and listing reflected the same thing that they receive therefore posh ruled in my favor... Have a case been opened up on you before?

Oct 17Reply

carascliche @carascliche never until two this week about items in perfect condition. Thankfully I started videoing everything due to horror stories I had heard. I get buyers remorse but to destroy an item to get out of a purchase commitment is beyond me. Your hard earned money is valuable but so are my items that I spent my hard earned money on.

Oct 17Reply

carascliche @gorgeouschild sorry for the rant but I'm just baffled and really upset right now. Hence this listing being created.

Oct 17Reply

gorgeouschild O no need to apologize, that's just mean to destroy an item. But what's crazy is when they open a case and then when you @ them under the listing and they don't respond @carascliche

Oct 17Reply

gorgeouschild Your a great reputable posh seller!!!

Oct 17Reply

carascliche @gorgeouschild I wanted to at them in this but felt like that is uncalled for so didn't. I think they do it not realizing a lot of people document now.

Oct 17Reply

gorgeouschild Yup no need as long as you know what you sold and sent @carascliche don't let that bother you, you have one of the best two closets I've seen on posh!!!

Oct 17Reply

carascliche @gorgeouschild you are too sweet, thank you! I definitely let it get to me because I pride myself on honesty and quality. So "accusations" really bother me. I am just glad I learned from other stories to start doing this before it happened to me.

Oct 17Reply

reese0702 Good for you!! I've been hearing of a lot of women doing this now, it's sad but also necessary. And just to get out of paying for something??!! Hopefully you posting this will deter those kinds of people from the start so you never will have to deal with it again!✌🏽️💋

Oct 22Reply

carascliche @reese0702 that's my hopes in doing this. I get that there are some sellers who probably send anything out but I don't. Hence why I take this step, for both parties. Buyers remorse is not justification to damage someones item. So you damage it you're still stuck with it 💁🏻💕

Oct 22Reply

chiefofstyle @carascliche I sold something to someone several months ago who damaged the item to be able to return it to me. Poshmark canceled the sale and refunded her money, so I just ended up throwing the item away. Ugh at shady people!!

Oct 24Reply

carascliche @jusw0456 with the buyers shipping label and a newspaper ❤️💕

Oct 25Reply

carascliche @jusw0456 of course, it stinks it has come to this for sellers but protecting yourself is always a good idea. Unfortunately the bad sellers give the rest about name and the rare bad buyers do the same 😔

Oct 25Reply

sassyhill1224 So first let me say I'm definitely NOT stalking you, your IG or your closet!!!😂 well maybe slightly. So I was just reading your blog. If you ever list the H&M studio cream collared sweater from your most recent post. Please tag me. I will snag it ASAP. They are sold out of course which is the horror story of my life. Anyway thanks so much!!!😉

Oct 26Reply

carascliche @sassyhill1224 I paid $90 for it because I had to have it ... And crazies on eBay want 160+ for it, insane! If I ever list (which I'm not sure I will because I love it) I'll let you know first hehe. I don't mind the "stalking" ❤️

Oct 26Reply

sassyhill1224 I went to eBay as soon as I clicked the link and it was sold out. Couldn't find it. Being sold out I was already prepared to spend more which was fine. I don't blame you, I wouldn't list it either. I'm not stalking the net resale sites trying to find it. I'm a hot mess. But if I find it I'll be a hot mess with a fab sweater. I never READ blogs but your sarcasm is identical to mine. Love it. Glad I found it. :) have a great night.

Oct 27Reply

thecubbieden @carascliche wow, this is terrifying and I'm so sorry you had to deal with this..now I'm thinking about doing this from now on. I don't regularly get the physical newspaper so I'm brainstorming other options. Thank you for this tip!

Oct 29Reply

carascliche @zhabce yahoo news on your phone or cnn, photograph a dated article with it ❤️

Oct 29Reply

thecubbieden @carascliche that is genius! And your video the entire packaging? What about dropping off to the PO?

Oct 29Reply

carascliche @zhabce I video the item in full, literally every inch of it inside and out with the timestamp at beginning and end. Another video for packing until the box is taped up and labeled. I schedule USPS pickups typically so do not video the PO drop off

Oct 29Reply

carascliche @zhabce it is frustrating taking 10 minutes to pack one item but there have been too many horror stories that the extra measure worth jt

Oct 29Reply

thecubbieden @carascliche wow. It unfortunately is just too time consuming for me to do it with each package. This raises an interesting issue regarding protection of buyers/sellers. Technically it can be argued that the package was re-packaged after the video taping etc, so is anything safe? So scary. I think I might investigate and inquire about this issue at Poshfest next week. There should be some type of clause to protect buyers. Will you be there?

Oct 29Reply

carascliche @zhabce no, I so wish I was going! I am sure you will have a blast. I will say the two times I had an issue the video helped me. With cheaper items it's maybe not worth it but for the higher end I will absolutely always do it.

Oct 29Reply

thecubbieden @carascliche that's a good idea...maybe just the higher end items

Oct 29Reply

thecubbieden @carascliche bummer you're not going! I would have loved to meet you! Your closet is gorgeous by the way, your photos are stunning!

Oct 29Reply

carascliche @zhabce awwww thank you, my daughter actually takes them, she's only 10 and loves photography so does my blog photos. I would have loved to meet you too! ❤️

Oct 29Reply

thecubbieden @carascliche wow! 10 years old! She has a bright future if she wants to pursue art and a natural eye for composition! My husband and I are art dealers and own a fine art gallery/dealership so that is the other half of my life!Tell her she gets two thumbs up from two Smithsonian curators!

Oct 29Reply

carascliche @zhabce I just told her and you literally made her night, she jumped up and down. That meant the world to her, truly thank you!

Oct 29Reply

thecubbieden @carascliche aww you're welcome. For fun if she's interested in art you can show her pinkshrimpfineart.com we represent major photographers and various visual artists. Pleasure meeting and chatting with you! Have a good night!

Oct 29Reply

gullnaulfur @carascliche Luckily I have not run into this issue (yet). Would you recommend doing this for all items regardless of price? Sad you have to do this now-what's wrong with people? 😒

Oct 30Reply

carascliche @unicornfunds I think it all depends on the person. Personally I'm glad I started doing it before I ever encountered an issue because it has come to the rescue. While 99% of buyers are honest the very few that do things to get out of purchases make sellers have to take extra steps to protect themselves.

Oct 30Reply

gullnaulfur @carascliche Thanks for advice❤️ I think I'm going to start doing this too, to be on the safe side.

Oct 30Reply

sandiegolady Great idea! I have had SO many issues on e Bay recently. I had a girl rip a $150 silk Joie top I sold her and open a case a week later. I accepted the return and now I have to get it fixed before I can resell. Last week I sold a For Love and Lemons dress and the girl claims its fake, but it's not. I also had a girl open a case because a Joie top didn't fit like the model! eBay and 🅿️ruled in my favor. E bay also removed the negative feedback 😁

Oct 30Reply

karisrenee Girlfriend- KEEP DOING THIS! I've been in so many situations where I WISHED I had done it, so I started awhile ago too- remember to make sure the label is clearly viewable in the video too! I also snap a shot (if I have time) at the post office just to show that the item in the video is the same one at the PO. (I save that step for the pricey items sold, but still!) There's nothing like an open case when you shipped an honest sale ughhh

Nov 02Reply

laurentrue61 This is something to consider! Thanks for the info! 👏💖☺️👠🌹💝

Nov 06Reply

carascliche @laurentrue61 of course 💕

Nov 06Reply

grobine Wow, ingenious! I almost sold my mk watch the owe day, and I just got sketched out with the buyer. Gave me a bad feeling so I canceled the order. I was just scared of losing my baby that I bought with my hard earned money and not getting anything out of it.

Nov 09Reply

minneapple16 Hi! I was wondering if you could help me out and share a few things in my closet (I only have about 6 listings)? I'd very much appreciate it and I love your closet!!

Jan 09Reply

themissnixon 👏🏼👏🏼👏🏼

Jan 15Reply

lilmoma225 @carascliche @gorgeouschild it's crazy the things I've seen & read on here happening to people. 1st time I've heard destroying merchandise. Smh. I may start videoing as well. I've been photo documenting suspicious buyers, etc.

Mar 15Reply

carascliche @lilmoma225 It really is unfortunate that some people do things like this. It really is more rare but better safe that sorry for sure!

Mar 15Reply

sassafras19 Your closet is stunning 🎊🎉🎊

May 19Reply

camie1960 Great idea! I had someone sell me and pair of jeans with a broken zipper ;when I returned them u received a nasty note !!

Jul 07Reply

carascliche @camie1960 I am so sorry, that stinks!

Jul 07Reply

carascliche @sassafras19 Thank you xx!

Jul 07Reply

camie1960 😎✌️

Jul 07Reply

myherch @blaireann4

Aug 29Reply

bridgettb76 What a good idea!! I just had someone open a case against me and I was so frustrated. I am borrowing this idea. It will possibly save me from an issue plus like you said, it protects the buyer too by making sure we as sellers are hyper vigilant in accurately describing our products.

Oct 27Reply

carascliche @bridgettb76 borrow away, exactly why I did it :)

Oct 27Reply

fashynqueen @carascliche - this is such a great idea😉 i normally take photos but have never video recorded. The one time i don't tale photos prior to mailing my items. I had a buyer stated that i mailed her a damaged item. I was so angry😤 because i would never and have never mailed anyone anything items not as described and definitely not a damaged item. This was great to read

Nov 15Reply

carascliche @fashynqueen I am so sorry that happened. That is why I started to do this ❤️

Nov 15Reply

fashionnv Great idea! I just sold my 1st two items and have not heard a word back. Neither individual has "accepted" their packages yet. Is this normal and how do you know if there has been a case opened? I'm glad I stumbled apon this listing BEFORE listing higher end items. 😥 Thanks

Nov 18Reply

carascliche @fashionnv you will get an email if a case has been opened and it will also state it in your sold listings section on the app. Some buyers honestly just don't realize they have to release earnings or ship to a post box and haven't picked it up yet. Poshmark will automatically release your earnings after three days though ❤️

Nov 18Reply

fashionnv @carascliche Okay, good to know! I was worried for a minute. So sorry you were put in the position to even have to create this listing in the 1st place. I just can't wrap my head around the fact that someone would destroy something that someone worked so hard for just because they changed their mind, for whatever reason. 😠 Thanks so much for your reply and wishing you many sales! 💕

Nov 18Reply

carascliche @maryiam83 Unfortunately there are always the few that ruin it for the masses, sad but the precaution really is for both ends. The buyer knows that they are getting what is listed and I am protected also as a seller, win-win. Awwww, I am so glad you love them! Of course, I feel like just because you are buying something from somewhere other than a department store should not mean the presentation lacks. I want every to be excited to open their purchases and enjoy the entire process.

Dec 14Reply

carascliche @klaud88 it's from baublebar ❤️

Dec 24Reply

donisalon7 @carascliche Wow! Didn't realize all this was going on but doesn't surprise me too much. This is a great idea and will definitely make scammers and low lives think twice! Pretty soon posh will add a video feature! Mark my words. Thanks for sharing such a smart idea! Happy poshing!

Jan 19Reply

nicolemr6 I love this! I had an item flagged as not as described and the buyer claimed it was stained, but when it was returned it was in perfect condition. I think maybe it didn't fit correctly and they photoshopped stains on it? I was glad it wasn't ruined but the whole process was a waste of my time, and it was a very low sale for me anyway. Thanks for the idea! I am going to borrow it from you!

Mar 06Reply

amandamarino Do you mind if I steal this wording? I'll put my own cover shot but I've been wanting to do one of these listings but can't word it so it doesn't sound rude 😂Yours is perfect💕How are you doing?

Mar 11Reply

carascliche @amandamarino I'm good, how are you? Steal away!!!

Mar 11Reply

amandamarino Lol thanks! I'm Doing ok! Having a serious insurance issue though 🙈Maybe you can assist me if you have free time tomorrow🙌🏾😔I hate to ask but I'm So confused 😩

Mar 11Reply

laurencassen hi this just happened to me and I dont know what to do!! @ranafe scammed me out of brand new bathing suit bottoms!!!

Apr 11Reply

carascliche @laurencassen I am so sorry to hear that, if you took photos send them in to the email that notified you of the complaint. Unfortunately, situations like that are why I started doing this 😤😣

Apr 11Reply

laurencassen I took photos and everything but the video would have been my only chance. It really sucks and I hop poshmark does something about this

Apr 11Reply

nuccia13 I am afraid of everthing I have read thus far and also what to use this method. Could you please take some time and mentor this newbie...what do you use; how do you video tape packing and to the post office while you might have to wait in line

May 15Reply

rjrkbythebay @carascliche I am wondering how Poshmark handled the two cases you mentioned. Did they find in your favor? Did the videotaping save you? I think it seems like a good idea for high-end items. Rachel

Jun 28Reply

carascliche @rjrkpt yes, they have helped me prove what was sent and allowed them to decide in my favor.

Jun 28Reply

rjrkbythebay @carascliche that is great to hear! And total karma to the jerk who destroys your item just to open a case. Then when they lose the case they get to keep what they destroyed.

Jun 28Reply

therezeshop Thanks for this information. I'll start doing the same thing. Your closet is amazing! I'll keep sharing your closet 😘😘😘

Jul 22Reply

rebeccaslayton Wow, this is sad that people would try to damage an item and seller's reputation. I'm going to take your advice and start taking a picture with the timestamp.

Sep 04Reply

sohoposhshop @sunnyvincil have you seen this? 😩

Nov 15Reply

itslove Oh my gosh. I wonder if I should start doing this. I find that there are some buyers who are too lazy to repost versus being honest about not caring for how an item fits. Honesty is everything. Karma will catch up sooner or later, but it sure does take the fun out of the selling experience with this out there. Hope your days stay drama free! <3

May 01Reply