Brand new and never used. Please note — the outer box is damaged as shown in photos. This set includes: • Oribe Gold Lust Repair & Restore Shampoo • Oribe Gold Lust Repair & Restore Conditioner What’s missing: The hair oil that originally came in the set has spilled (you can see the area in the photo where it was supposed to be). Both the shampoo and conditioner are completely new and unused.