Meet your Posher, Lorene
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Hi! I'm Lorene. Some of my favorite brands are Nike, Old Navy, American Eagle Outfitters, Abercrombie & Fitch, and Aeropostale. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
Shipping/Discount
20 Comments
ashleyadiehl
Hi! I just wanted to welcome you to the poshmark family! If I can be of any assistance to you please reach out! I hope you have a wonderful time with us and happy shopping!
bellaruby_love
Hi, Thank you for your purchase of the baby boy cloths. I see you made an offer on 2 more item. If you put them together as a bundle I can accept your offers on the other 2 items. Since you purchased one item already, it throw postage on the other 2 items. If you cancel your purchase on the lot and them bundle with the other 2 items and the 16, I will accept the bundle, before I mail out the item you purchased.
luvbinpcjkmom
@bellaruby_love if you could, that would be awesome!!
bellaruby_love
Yes, just cancel the first purchase. 😊
luvbinpcjkmom
@bellaruby_love I’ve never had to cancel a purchase before, how do I do it?
bellaruby_love
I've never had to cancel one, but I had a customer that did the same thing and she canceled and then bundled and purchased. Let me do some research for you and I will get back to you.
bellaruby_love
Here you go: You may cancel an order placed with the Buy Now button within 3 hours of the order being placed. To cancel an accidental purchase, please see the following steps:
Step 1: Click on your Account Tab
Step 2: Select My Purchases
Step 3: Select Problems/Order Inquiry
Step 4: Select Accidental Purchase.
luvbinpcjkmom
@bellaruby_love I’ve tried that. It’s shows that’s it’s been 4 hours so it’s not allowing me
bellaruby_love
I'm sorry the time allowed has gone by. I did accept your offer on the boy's hoody.
luvbinpcjkmom
@bellaruby_love I messaged Poshmark to see if they maybe able to help us if you’ll be willing to wait. That way it could save me in shipping. I was reading and doing research on google. If not I understand.
bellaruby_love
Yes, please go ahead and see if they can help us out with this. Thank you!
luvbinpcjkmom
@bellaruby_love I’ve not heard anything back. Could you combine shipping? Or would you like to wait the 24 hours like they are saying it will take for them to get back?
bellaruby_love
I don't believe I am able to refund a shipping cost. Let's wait the 24hrs and see if they can suggest s solution.
bellaruby_love
Hi, Any word from Posmark support yet?
luvbinpcjkmom
@bellaruby_love I just got a reply. I’m sorry my granny passed away yesterday. But it’s like they didn’t ready the message. Can you text me? 7034019823
bellaruby_love
I'm sorry to hear that! Your packages shipped yesterday because they only allow so many days to ship items.
bellaruby_love
@luvbinpcjkmom I am sorry that felt you needed to give a rating of 3 stars because you didn't know how to Bundle correctly!! You purchase one item then put offers in for 2 more listings. I tried to help you so you could contact support to see if they could help with shipping costs and you said you would get back to me but then you had a family death. You even said it was ok to ship separately since you missed the block to make changes.
bellaruby_love
@luvbinpcjkmom ....Leaving a rating on someone's page due to your own errors hurt small closets like mine. We go off our ratings and by you putting 2 low reviews hurts my score and I did nothing wrong. Merchandise was as described, lowered in price and shipped on time. I hope you read this and learn posh protocols. Thank you!
luvbinpcjkmom
@bellaruby_love I tried to contact you, even asked if you would call or text me. I felt fair with the rating. You did post that you would bundle if multiple items were purchased l, I purchased 3 lots. Poshmark wrote me and said YOU would have to fix it, they could not. But you wrote and said you’d already shipped everything. I made sure to comment and put that you shipped as promised, I had no problems with the items, but everything post you have says will bundle. You DID NOT bundle any.
bellaruby_love
@luvbinpcjkmom You have to learn how to Bundle then. You purchased....you didn't Bundle. Bundle means you put all items in the cart together and then make 1 purchase and Posh sends us (the seller) 1 shipping label for every purchase (bundle) to ship. That's how you would have saved. Read up on it. You purchased 2 listings. Not 3. And the actual listing said you needed to have 4. It's fine, I hope you have better luck in the future. Just not in my store.
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