This backpack has been used but is in very good shape. There are a few minor spots on the straps. See photos. But canvas and leather on the body are in excellent shape. Lots of zipper and storage pockets. See pics for measurements and details from Coach. Cushioned straps for comfort. See pics for small hole/stain on the very bottom of inside fabric lining. Hole doesn’t go all the way through lining. Just first layer. Otherwise lining is in excellent shape.