New, never been used. We sourced our new items from retail, outlet and liquidation stores, as well as from US based distributors. Bright colors, clean and no rips, tears or stains. - Lifetime Warranty - built to last - LoadSpring shoulder straps help ease the weight - Wipe-able lining for easy spot cleaning with soap and water - Multiple zippered pockets give you plenty of storage space - Padded compartment securely stores up to a 15 inch laptop - Two mesh side water bottle pockets that fit up to 32 oz bottles - Padded shoulder straps for total comfort