Price is firm. Please double check the size and name of the bag. I don’t accept the return because this bag is not what you want. Thanks! Style Number CC435 Measurements Length: 13.25" Height: 10.75" Width: 5.0" Materials Soft pebble leather Fabric lining Handle Detachable handle with 9" drop Strap Detachable strap with 21.50" drop for shoulder or crossbody wear Features Outside zip pocket Inside snap pocket Inside multifunction pockets Zip-top closure If there is any discrepancy between the text description and the images, the images shall prevail. The Coach items I sell are either purchased from the store or ordered from the official website. They are absolutely authentic. However, I don't have 100% perfect products. From unpacking and handling to display and transportation, many people have touched and potentially bumped into them. If there are any noticeable flaws, I will indicate them in the product description. Wrinkles on the straps by the holes or scratches on the metal feet at the bottom of the bag are considered normal. If you are a very picky person, please do not purchase my items. Thank you for your understanding!