New with out box From site: Runs small. We recommend going half a size up and using the two provided heel pad inserts for a better fit. The High Point in Sandstone Premium knit upper in ivory with a smooth, refined shape. Features our In Love Insole™ in beige for heel-to-toe cushioning and all-day wearability. More spacious toe box for less scrunching and bunching. Added elastic gently expands and contracts for all-day wearability. 1.25-in (3.2-cm) knit-wrapped block heel for added height. This style comes with two heel pad inserts. If sizing up, we recommend using inserts for a better fit. Size 11 is sold out in this color way on website