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Need help or have questions about shipping and packaging your items? Leave me a note. You can download the free USPS app in your App Store and can get shipping supplies and boxes shipped to your house for FREE! That way you will have boxes handy for when you make that lucky sale. In my close I’ll always ship same or next day. xx happy poshing pffs

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Get a refund if your order never ships or is not as described.
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Comments (242)

pdxlam@zcikot hey! So sorry I was on vacation! I hope your package issue got resolved!

Apr 18Reply

pdxlam@mcsaber hey girl! I sent you a counter offer for my lulu rain jacket, I can’t go much lower here but if you’re interested it’s on my e bay account as well and I could sell it for the $75 you offered and free shipping. My account there is ashl3ylam thanks 😊

Apr 30Reply

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mallorysheltonHello, I recently bought something and it wasn't as described and I was approved to send it back for a refund. They said to send it back within 48 hours using the shopping label they sent me but I am unsure where to find that? Can you help me?

Dec 30Reply

pdxlam@malloryshelton hi Mallory! It's upsetting when you buy things and there not as the seller said! But, Poshmark will email you the return shipping label to your regular email address then you can print it and attach it to the box, I usually use the same box they sent it to me originally, hope that helps let me know if you ever need any more help! ☺️

Dec 30Reply

nomoreshines@pdxlam Always been curious, Can you only ship when the post office is open, or can drop boxes be utilized? But there's a weight restriction, right?

Feb 05Reply

pdxlam@nomoreshines hi ash! You can drop packages off after hours as long as your local post office has that feature, where I live the post office has a lobby that is open 24/7 and we can drop packages, letters, and use the self service shipping kiosk where you can purchase stamps etc.

Feb 05Reply

nomoreshines@pdxlam Ooooh! I think that may be available at my post office actually. Do you know if it provides a receipt for tracking? Thank you

Feb 05Reply

desertrosevntgHello, I have a shipping question and I hope you can help. What happens when you sell items and ship immediately and the USPS leaves a notice because they could not leave the package and the buyer does not pick-up? Obviously, funds are not released, but, what happens to the package? Thanks.

Mar 02Reply

pdxlam@ventasvintage hi Rosie! That's unfortunately happened to me twice 😭 the buyer will have 2 weeks to pick up the item from their post office if it was undeliverable after that if they don't pick it up it will get sent back to you. Sadly it's a waiting game, poshmark had reimbursed me both times tho for the price of the item for inconvenience and then I still got the item back. I hope this helps you :)

Mar 02Reply

desertrosevntgThat's great news, I am on a learning curve here, I've been doing this for a month and I got a bit concerned. Thank you much for answering questions. You rock!!!

Mar 02Reply

pdxlam@ventasvintage anytime! I hope you have a fab day 💛☺️

Mar 02Reply

cubiclechicReally? Priority box and NOT flat rate boxes?? I've always thought the opposite was true.. I always use the flat rate boxes 🙊

Mar 24Reply

cubiclechicBtw I took your advice and ordered some labels and thank you cards from vista print... They're amazing!! I gotta show you soon ❤️

Mar 24Reply

pdxlam@jcc0211 YAY ☺️ I bet your vista print ones are super cute! 💛 but I always gets packages in flat rate boxes and I've never had an issue so I'm not sure why the posh tips say that lol 😬

Mar 24Reply

pdxlam@mhopkins10 hi Molly! You do Have to use one box unfortunately hope that helps! Priority boxes are also free maybe your post office offers different sizes

Jul 19Reply

kiramckellHi! Do the self service stations allow you to print the prepaid posh label?

Mar 06Reply

pdxlam@kiramckell no you have to print your own before :(

Mar 06Reply

kiramckell@pdxlam shoot. Okay thank you so much for your help!

Mar 06Reply

pdxlam@kiramckell your very welcome!

Mar 06Reply

calebd12123Hey, I just sold some shoes and it appears to be more than 5 pounds. when I ask for New shipping label it shows the price and etc. does that new price for the shipping still paid for on the buyers side or am I paying the extra shipping? Sincerely, Caleb D.

May 25Reply

pdxlam@calebd12123 hi Caleb the extra weight is paid for by the seller so typically if you know and item is heavy you would increase your selling price to account for that extra cost to you. Hope that helps ! :)

May 25Reply

pdxlam@calebd12123 the extra cost is also deducted from your sale earning so you don't have to pay the extra cost on your credit card for example.

May 25Reply

calebd12123@pdxlam thank you, I appreciate the help. 😊

May 25Reply

tabrillCan I drop my box off at a ups ? Or does it have to be usps ?

Jun 25Reply

pdxlam@tabrill it has to be usps

Jun 25Reply

eajoyce787Hi - do the Poshmark shipping labels really expire? I was out of town unexpectedly and unable to ship within the normal window and it's telling me I have to download new shipping labels. They are already in the mail, will hey be returned to me now???

Sep 19Reply

pdxlam@eajoyce787 as long as your buyer didn't cancel the order because it was delayed the original label should still work. You can also check the tracking since it's already shipped and it will tell you it's status.

Sep 19Reply

eajoyce787@pdxlam thank you so much! They didn't cancel,I let them know I was evacuating for a hurricane so they were fine waiting! I just dropped in the mail box and then went to confirm I shipped on the app and saw that it was no longer an option! Thanks for the clarification!

Sep 19Reply

pdxlam@eajoyce787 glad you're safe! Definitely check the tracking number online with usps and see it's status. I would for sure send poshmark an email though about this bc is the listing is cancelled for some reason and you can't mark shipped you might not get paid. Just shoot them an email and they'll sort it out for you!

Sep 19Reply

beanieeee@pdxlam hey i need your help if possible. ... i recently purchased a purse and the seller shipped it via UPS . Is this allowed and if not what actions can i take?

Sep 20Reply

pdxlam@beanieeee definitely email poshmark about this. Sellers are not allowed to ship other than usps and the poshmark label. Not sure why your seller would pay the extra money to send ups to you though when they could have shipped for free with the label provided.

Sep 20Reply

beanieeee@pdxlam thank yout so much for your reply ... i did email them. Ya i find it extremely weird. She said she was going to ship it the next day after purchase. Its been 4 days now so i asked the seller if she shipped yet and her answer was sge shipped via ups due to work schedule and i should be receiving it within two days . Its also weid that someone just received a package from the seller. It was in her feedback. Again thank you for replying!

Sep 20Reply

jcschleichI recently printed a 7-lb overweight label and it turns out I need to upgrade to a 9-lb label. Will I be charged for printing out another label? Thank you in advance for your help!

Nov 26Reply

pdxlam@jcschleich hey girl! This is actually a new one for me! If it did charge you again I know poshmark would just refund and cancel the initial one. Just shoot them an email about it. Sorry I couldn’t be of more help!

Nov 26Reply

jcschleichThank you so much for the quick response. I will contact them.

Nov 26Reply

audreyjoyner86Hello I'm having a problem with the package I sent out It was supposed to be delivered Friday but is saying Unable to deliver item problem with address I spoke to the buyer and they said that USPS is returning to sender but that's not what the status says On the website or what the customer service person told mr but posh mark is saying if they haven't delivered the item by Friday of this week to contact them. Will I still be able to be compensated?

Nov 27Reply

audreyjoyner86This package was also a luxury item that was over 500 that had to be sent to the concierge 1st

Nov 27Reply

pdxlam@audreyjoyner86 definitely stay in contact with poshmark and make them aware of what the buyer said as it being returned to sender and what USPS is saying. Either way poshmark and usps protects the seller / insures the package. USPS has policies as well for lost packages if that’s the case here. Hope you get it worked out !

Nov 27Reply

audreyjoyner86@pdxlam thanks

Nov 27Reply

zahariquejust tried to ship an order in a MEDIUM flat rate box. The post office said I owe more postage. Apparently the USPS employees in my city did not get the memo that flat rate is now allowed. I will repack and ship tomorrow.

Dec 07Reply

leylanie07Hello! Saturday I make a sale. But in the shipping label and poshmark policy said I have to ship the package in 2 days. The usps was closed and still closed until Tuesday. So I need to do something else cause In late or it will be fine if a ship the package the 3rd day? Hope you can understand me!

Dec 25Reply

pdxlam@leylanie07 hey! You actually have up to 7 days to ship an item before the buyer has the option to cancel the order. So you’re all good!! I would just communicate it to your buyer. Happy holidays! 🎄❄️

Dec 25Reply

mykidsnmeI opened a case against a seller for selling unauthentic items. Poshmark sent me a shipping label to return the items, but they only sent 1 label and I need to return 3 items. Can I use the same label to return all 3 items?

Dec 27Reply

pdxlam@mykidsnme did you buy all three items together? If so you would use the shipping label for one box and package them all in the same box. If it was three separate orders then you need to ask posh for three separate return labels.

Dec 27Reply

mykidsnme@pdxlam OK..Yes, I did buy all 3 items together. Thank you for your response!

Dec 27Reply

pdxlam@mykidsnme you’re welcome! Happy holidays!

Dec 27Reply

btessfaye@pdxlam tnx for posting this so helpful!

Jan 03Reply

kiara910Hi, I dropped off a package at the usps blue dropbox on friday early in the day, and it’s been 2 days since and it never scanned. If (worst case scenario) usps lost it, would the buyer and I both be refunded? I don’t have a receipt since I dropped it in the box.

Jan 07Reply

pdxlam@kiara910 hey girl. Did you click shipped in the app? I don’t know that they would refund you. They definitely would refund the buyer. I would shoot posh an email today just to give them the heads up. It could be the post is being slow and they may scan it Monday.

Jan 07Reply

kiara910@pdxlam yeah I clicked shipped on the app and still says pending usps scan...I’ll send posh an email, hopefully they’re just backed up. Thank you!

Jan 07Reply

christie929@pdxlam Hi..I have a question...I printed out a label dated Jan 6 and dropped off on Monday Jan 8 to be mailed. It was returned to me saying date on label must be the same as ship date. I never had this happen before and even tried a different post office. How do I get a shipping label with a new date? Any help would be appreciated! Thanks!

Jan 10Reply

pdxlam@christie929 hey girl! You can into your sold listing and there is a button to request a new shipping label. They’ll email it to you and you can reprint it. That’s so weird though! I’ve never had that happen!

Jan 10Reply

christie929@pdxlam I know! Me either! Doesn't matter now, buyer cancelled the sale. This wasn't even my fault! Oh well, now I know!!

Jan 10Reply

pdxlam@christie929 awe I’m sorry that happened! Hope the next goes easier!

Jan 10Reply

poshing22If one of my bundle products is accidentally out of reach for me is there a free shipping label I can print that would allow me to ship two separate boxes that are together under the 5lbs limit?

Jan 17Reply

pdxlam@poshing22 unfortunately there aren’t any free shipping labels. Do you mean that your sold a bundle and one of the items is no longer available so you need a lower weighted label? If that’s the case you should cancel and have them purchase it again.

Jan 17Reply

poshing22@pdxlam no, I’m sorry, it’s a complicated story. My sister took one of my products to Mississippi with her w/out telling me. So I didnt know if it was possible to use one shipping label on two separate boxes. Both the products are still available/amazing condition/under 5 lbs together, but just not within range of being packaged together.

Jan 17Reply

pdxlam@poshing22 oooh okay no worries. But no you won’t be able to use it for two only one label works for one box. :(

Jan 17Reply

poshing22@pdxlam okay! Thank you!

Jan 17Reply

willbedeleting@pdxlam Hi! I accidentally used a Flat Rate box instead. Do you know how much additional Posh will charge?

Jan 17Reply

pdxlam@willbedeleting hey girl flat rate boxes are fine to use.

Jan 17Reply

willbedeleting@pdxlam Oh sweet. Thanks so much!!!

Jan 17Reply

pdxlam@12perkinsj hey girl! Honestly both could happen, it could get sent back to you, in that situation you’ll need to ask poshmark for a new label. If it gets delivered they may ask your buyer to pay some extra. Your buyer can accept it and pay it or she can send it back to you where then you would re ship it to her with the correct label. For me, I just paid the extra money usually only a few bucks bc I didn’t want to wait longer for my item.

Jan 24Reply

katiecoats11Quick question! Is there a way to get around the whole “wrong date” on the label if the item is sold at 11:50 at night and you ship the next day? I’ve had items returned because of the wrong day-is this common?

Jan 27Reply

pdxlam@katiecoats11 I’ve honestly never had that happen to me! I print labels and don’t ship for like days often and I’ve never had an issue. You can always download a new label though through the app and print it again!

Jan 27Reply

katiecoats11@pdxlam yeah I just worry I’m I’m dropping something off tonight if they will send it back because they are closed tomorrow and won’t get scanned until Monday.

Jan 27Reply

pdxlam@katiecoats11 yeah I would just drop it off, idk why they would send it back especially if it’s in an overnight drop box, they won’t know when you dropped it in there and they should just ship it.

Jan 27Reply

katiecoats11@pdxlam okay thank you!!!!

Jan 27Reply

pdxlam@mrslcarter0418 yes the other should come back to you because when they scan it the postage would be invalid. Not sure why it would take so long though. I would call your post office that you dropped it off at. Could be just waiting there.

Jan 30Reply

jcarlino28I shipped a package last week and the tracking info says it is waiting for pick up at their post office and has been for 2 days. What happens if they don't pick up?

Jan 31Reply

pdxlam@jcarlino28 hey girl! Have you messaged your buyer to ask why they haven’t picked it in yet? If they don’t, it will get sent back to you. In some cases poshmark will reimburse you the sale $.

Jan 31Reply

jcarlino28@pdxlam Just got notified that they picked up! It's all good :-) Thanks for the reply!

Jan 31Reply

pdxlam@mrslcarter0418 yes if they couldn’t find the delivery location it will get sent back to you.

Feb 01Reply

pdxlam@jchao8 first I would weigh yourself at home then weigh yourself again holding the box to actually see if it’s over. If it’s close I would just pay for the label with more weight. It’s not worth the few extra dollars to have to go back and re print a new label and then ask poshmark to refund the heavier label

Feb 02Reply

janei_nicoHey there!!👋🏿Will poshmark send you another shipping label if you forgot to ship an item with an order??😥

Feb 03Reply

pdxlam@janei_nico you can just reprint the same one.

Feb 04Reply

janei_nico@pdxlam AWESOME THANK YOU FOR YOUR SPEEDY RESONSE❤

Feb 04Reply

pdxlam@mhwang111 hi it will get scanned it just takes longer

Feb 06Reply

flipjourneyHello, i shipped a package in a flat rate box, and the lady at the post office said my account could be charged because i used the wrong box. Is that true? I could have sworn i shipped some shoes the other day in a flat rate box and had no issue.

Feb 07Reply

pdxlam@msvramirez hey, your post person is wrong. Poshmark shipping allows flat rate and priority. See my photo above. So they should ship it with no additional charges.

Feb 07Reply

flipjourney@pdxlam thank you so much for your quick response! I have been thinking about this since yesterday! I am a new full time posher, and this is my highest dollar amount jean sale so i was freaking out inside! Thanks again! I appreciate your response!! ❤️❤️

Feb 07Reply

pdxlam@msvramirez your very welcome! Happy poshing !

Feb 07Reply

pdxlam@novelcloset hey girl yes you can use a poshmark label on any box, for example I use amazon boxes all the time for mine

Feb 12Reply

fishingqueen20Hi, I’m new to this app and this is helpful, thank you! I have one question, how are those boxes free? On the website it shows rates, but how do I get them for free? Thanks again!

Feb 13Reply

pdxlam@bgagnier1 you can pick up free boxes from the post office or have them deliver s through the usps website.

Feb 13Reply

fishingqueen20@pdxlam ok thank you!

Feb 13Reply

baileydittmarWill I receive a email after a item I've purchased has been shipped?

Feb 15Reply

pdxlam@baileydittmar hey girl, yes you’ll receive an email and you’ll be able to track the package through the posh app as well. Thanks!!

Feb 15Reply

jasmcqueen_Hi! Does Poshmark allow the change of priority mail to ground mail? I was recently told by USPS that my item could not be shipped unless it was via ground mail.

Feb 16Reply

ashlietuckerHow do i get the free shipping boxes shipped to my house??? Someone bought something from me and i have no box and am going out of town

Feb 16Reply

pdxlam@ashlietucker you order then from usps website

Feb 16Reply

pdxlam@schemmeh most post offices have an overnight drop box, I would drop it off in there so it gets scanned right away. Then just email poshmark and let them know. I would also comment to the seller to let them know when to expect them

Feb 18Reply

jessbowserHi! I dropped a package off with a post office worker/at the post office Saturday afternoon at around 2:30 (they close at 3pm) and my package still has not been scanned in yet. Do you think it might just be because they’re closed and it will be scanned in tomorrow? If it does not get scanned in and they lost/misplaced/whatever with my package, what is the protocol? Will I be reimbursed along with the purchaser?

Feb 19Reply

pdxlam@jessbowser hey! I really don’t think they lost your package, sometimes it can take an entire day for something to get scanned out. Especially if it was close to closing time or holiday. But I’m not sure about reimbursement, if it was lost poshmark would refund the buyer. I’m not sure if they would reimburse you.

Feb 19Reply

ve7632Hi there, I purchased a bag and had to return . Got a shipping label from poshmark. Shipped it out but on the way to the destination, it's been there on transit for almost 15 days now ? What to do ? And will I get my refund ....... I already contacted usps and they can't tell me more than it's on transit.

Feb 20Reply

pdxlam@ve7632 let poshmark and the seller know that it’s delayed. Poshmark typically would refund both of you at least from the experience I’ve had

Feb 20Reply

ve7632@pdxlam I did already. How many days should I have to wait , for poshmark and usps to consider it lost ? Thank you for your response

Feb 20Reply

pdxlam@ve7632 that you’ll have to ask the post office, it may be taking longer bc of the holiday but 15 days is pretty long, sorry it’s such a hassle for you! Post office can be so annoying.

Feb 20Reply

ve7632@pdxlam ok thank you so much . Very helpful

Feb 20Reply

pdxlam@ashlynn111 yes you can ship in any other kind of box or envelope you want.

Feb 20Reply

jessbowser@mrslcarter0418 it was the weirdest thing! Yesterday I got a notification that it arrived in North Carolina but it was never scanned in or showed any other tracking. Hopefully it’s just a delay because of the holiday for you!

Feb 20Reply

lashayhendrixIf you request for a new shipping label do they charge you ?

Feb 21Reply

pdxlam@lashayhendrix if your just downloading another of the original label then it’s free. If you’re requesting a new label for a heavier item you have to pay extra for the added weight.

Feb 21Reply

lashayhendrix@pdxlam thank you I appreciate it

Feb 21Reply

kaitlynecarter6Hi, I have a large poshmark dress and need a large box to ship it in. Can I do this?

Feb 22Reply

pdxlam@kaitlynecarter6 size doesn’t matter it’s the weight that matters. The label poshmark gives you is for a package under 5 lbs. if your package weighs more than that you need to pay extra and buy a shipping label for a heavier weight.

Feb 22Reply

kaitlynecarter6@pdxlam so I can ship it in as big of a box as I want? The guy at the post office was yelling at me for trying to purchase a large box.

Feb 22Reply

pdxlam@kaitlynecarter6 technically yes, the label pays for the weight not the size. I wouldn’t use a usps box though I would use just a plain box or if it’s a dress it would be better to not use a box and buy a plastic shipping bag.

Feb 22Reply

kaitlynecarter6@pdxlam it’s a large prom dress so I feel like a big box is best to keep it in good condition

Feb 22Reply

pdxlam@kaitlynecarter6 okay just make sure you weigh it bc if it’s over 5lbs your buyer will have to drive to the post office and pay more money when they pick it up which usually makes the buyer pretty upset.

Feb 22Reply

laaaawwrenI need help. I have a return but tomorrow is the last day. It’s Sunday so the post office is closed. What do I do ;(

Feb 25Reply

pdxlam@laaaawwren it’s usually not an issue unless it’s like a week late. Just comment and let the seller know and email poshmark and let them know. Usually post offices have an overnight drop box and I would take it there so it ships out right away

Feb 25Reply

laaaawwrenSeller has me blocked, it was a replica item & I commented t tell her I was returning it, she blocked me :/ I will drop it off tomorrow. 🙏🏻 I get the refund.

Feb 25Reply

pdxlam@laaaawwren yeah I really don’t think it will be an issue just email poshmark to let them know.

Feb 25Reply

jenelaine83Hi! I was wondering, are items sold for over $100 insured for the seller in case of the item being lost or damaged in shipment? Thank you! ☺

Feb 28Reply

pdxlam@jenelaine83 if an item is insured it would be through usps not poshmark. I would check usps for information.

Feb 28Reply

jenelaine83@pdxlam Ok, thanks. I know USPS normally only insures up to $100 without charging an additional fee for higher coverage. I didn't know if posh labels we're different.

Feb 28Reply

pdxlam@jenelaine83 yeah will be the same, poshmark just gets the label and a discounted rate but the service usps provides is the same as if you just went to usps and bought your own label.

Feb 28Reply

you_expressionsHello! I'm sort of at loss here. I went to shop my items at the post office. The postal worker said that I'd need to pay a shipping fee of $10 instead of the $6 flat rate provided by Poshmark. The items were under 1lb. Do you know why that is?

Feb 28Reply

pdxlam@wna1192 if you shipped it in one of the usps boxes listed above or a generic box than your postal worker is wrong. I wouldn’t even drop packages off with the worker I just drop mine straight into the package locker.

Feb 28Reply

pdxlam@wna1192 you also shouldn’t be paying anything at the post office. Poshmark gets all their labels at a discount rate which is why they provide the label for you to print. I would let the worker know that as well.

Feb 28Reply

jennamichele1Hello- so I’m brand new to this and I made my first sale and my mother in law own her own title business and can create shipping labels but through UPS I didn’t know the importance of using Poshmark label until I read more into and it was too late. Will I still get paid for the item

Mar 01Reply

pretty_posher@pdxlam How do you know when your shipping label expires?

Mar 01Reply

pdxlam@jennamichele1 hey girl, first make sure you’ve sent poshmark an email letting them know the situation. Then comment and let your buyer know. If your buyer is honest she should still make the sale as delivered when she receives it then you will get paid. You could also provide posh and the buyer the tracking number.

Mar 01Reply

pdxlam@br1_br1_03 they don’t expire but after 7 days the buyer can cancel the order then the shipping label prob wouldn’t work anymore.

Mar 01Reply

jennamichele1@pdxlam okay. I had my mother in law overnight the package so it would get to her today. If she doesn’t receive it will I get paid for it or no?

Mar 01Reply

pdxlam@jennamichele1 that would be up to poshmark so make sure to let them know. They have no way of knowing if you actually sent the item or not. Typically in my experience posh has been very helpful and has reimbursed both me and my buyer for a lost package but that’s on a case by case basis.

Mar 01Reply

jennamichele1@pdxlam I just got an email saying the package has been delivered to her door step. So I’ll let customer service know and go from there. I have tracking information as proof

Mar 01Reply

pdxlam@jennamichele1 yeah all your buyer needs to do is go into the poshmark app and accept the sale and then you’ll get paid. Just communicate with her.

Mar 01Reply

jennamichele1@pdxlam okay thank you for your help !

Mar 01Reply

asanaeCan I ship a pair of FRYE boots in it's original box? Or, does USPS have a Priority box?

Mar 02Reply

pdxlam@asanae it doesn’t have to be a usps box. But if your buyer asked for the box I wouldn’t ship it alone bc it will prob get a little damaged. Just depends on what you ur buyer asked for.

Mar 02Reply

you_expressions@pdxlam Thank you so much for all of your help!!!

Mar 03Reply

paigesarchiveI forgot to add a listing to a bundle!! I feel horrible!! What do I do? 😅

Mar 06Reply

pdxlam@pusawoodbridge hey you should be able to use the 10 lb label and then at the post office you pay a little extra for the 1 lb.

Mar 06Reply

asgolden21Hello, if I printed my shipping label yesterday can I still use the same label today? Or do I need to print a new one with today’s date?

Mar 09Reply

prairielaneI have a package over 10lbs it’s actually 13.5 lbs how do I ship this? The upgraded packing label just goes to 10lbs. Also I waved the shipping to the customer because it was a large order.

Mar 12Reply

pdxlam@asgolden21 yes they dont need to be shipped the day you printed it. As long as you ship within 7 days

Mar 12Reply

pdxlam@jamiegems33 you can use the 10lb label and then pay the little extra at the post office for the extra lbs.

Mar 12Reply

prairielane@pdxlam Thanks!!!😊

Mar 12Reply

prairielane@pdxlam do they take the fee out of that specific order or just what ever money you have pending

Mar 12Reply

pdxlam@jamiegems33 for the extra poshmark shipping label they take it out of your profit from that sale. The post office will have you pay there when you drop it off if you require extra postage.

Mar 12Reply

prairielane@pdxlam ok because I just because a buyer just received a order and they took it out of another order I had.

Mar 12Reply

pdxlam@jamiegems33 yeah they probably don’t differentiate between which sale, it’s just taken out of your profits then.

Mar 12Reply

prairielane@pdxlam Thanks for all your help 😊🌻

Mar 12Reply

housewifevalHi. I shipped a package to a buyer and the tracking said that package could not fit in mailbox so they left her a notice to pick package up at post office. Notice was left on 3/1 and it is now 3/14. Buyer has not picked up package and I have politely messaged her but she does not respond to my message. How long will the post office hold it? Will they send it back to me? Can I relist the item for sale? If I can, do I need to hear from buyer to confirm that she does not want it?

Mar 14Reply

pdxlam@housewifeval hey so annoying when this happens! I’ve had this happen to me. Yes the post office will mail it back to you. But the time they’ll take varies. You can call them and request they mail it back. First thing I would do is email poshmark to let them know the buyer isn’t responding and tell them the situation. In the past I’ve had them still pay me for the sale and then I also got the item back to re-list. I would not re-list the item though until it’s back in your possession.

Mar 14Reply

housewifeval@pdxlam Ok, thank you so much!☺

Mar 14Reply

bboulliei just sent someone a bundle of makeup and a shampoo but i reprinted the shipping label and used two packages since they didn’t fit in one. the buyer said that she got one package but not the other. did something happen?

Mar 16Reply

pdxlam@bboullie you can’t use one shipping label for two boxes... the postage pays for one box. The other one is probably getting sent back to you bc it had no postage.

Mar 16Reply

bboullie@pdxlam how should i ship it when i get it back ?

Mar 16Reply

pdxlam@bboullie You need to email posh to let them know what happened they may be nice and pay for the extra label or will take the cost out of your sale

Mar 16Reply

bboullie@pdxlam ok thanks

Mar 16Reply

kelliek1992hi what do i do if i forgot to ship an item from a bundle? am i able to get a shipping label to send the item to them??

Mar 18Reply

pdxlam@kelliek1992 you’ll probably have to pay for the extra label or your buyer can return the bundle to you and cancel the sale. Poshmark may be nice and pay for the extra label but you need to email them and tell them what happened

Mar 18Reply

kelliek1992@pdxlam they had bought 20 items from me and didnt fit in one box so i had to pay out of pocket for the second box already. you arent able to generate another label for me?

Mar 18Reply

pdxlam@kelliek1992 like I said you need to email poshmark and tell them the situation they will most likely provide a label for you but that’s up to them to make an exception.

Mar 18Reply

kelliek1992@pdxlam ok thx

Mar 18Reply

lashayhendrix@pdxlam hey i have a question so I printed a label for my package for Sunday march 18 but I'm not shipping til tomorrow do you think i should print a new label for tomorrow?

Mar 18Reply

pdxlam@lashayhendrix hey! You don’t need too, the date doesn’t matter on the label. I’ve had a few people comment and say their post office didn’t like the different date but since 2012 I’ve never had an issue printing and shipping later. If they ask I would just say that the postage doesn’t expire.

Mar 18Reply

lashayhendrix@pdxlam Okay thank you so much i will do 😊

Mar 18Reply

jkfashionistaCan you ship from the local UPS store if the post office is closed?

Mar 21Reply

pdxlam@jkfashionista only if that ups store also sends usps mail. Not all of them do so you’ll need to check.

Mar 21Reply

jkfashionista@pdxlam thank you so much for getting back to me

Mar 21Reply

pdxlam@jkfashionista anytime! Have a great day!

Mar 21Reply

jkfashionista@pdxlam thank you. You as well

Mar 21Reply

didedu27@jkfashionista hello ! Help ! I am kinda new and this happend , a girl purchase 2 items from my store but insead of doing a bundle she buy them separately...i send the 2 items in 1 box since it was gping to the same place i didn't think any of it...one is scanning but the other one shows like it haven't been pick up or scan from usps like i never send it ...will i still get my payment ? Is the buyer gonna be able to accepted as it got delivered ? Oh noo..

Mar 22Reply

pdxlam@didedu27 hey! If your buyer is honest and nice she can just accept both of her purchases even if one says hasn’t shipped. Once she accepts both sales you will get paid.

Mar 22Reply

didedu27@pdxlam oh lord let's hope she is then ! Thank you so much for the help !!

Mar 22Reply

jkfashionista@didedu27 just seeing this but I see you got some help 🙂

Mar 22Reply

pamguavaHello! I accidentally sent a package in a flat rate box. What will happen? Will the buyer be charged extra? Delays on the package? Thank you

Mar 22Reply

pamguava@jkfashionista

Mar 22Reply

jkfashionista@pamguava I believe if you used a priority mail flat rate box, then it’s ok and will ship with no issues

Mar 22Reply

pamguava@jkfashionista thank you!

Mar 22Reply

jkfashionista@pamguava you’re welcome 😊

Mar 22Reply

sassysue1962Just want to check I sold a shirt I have the shipping label I printed it I just want to find out verify sorry if I can use the priority mail the Red Box it's a medium flat-rate box? Thank you in advance

Mar 23Reply

pdxlam@sassysue1962 hey girl yes you can use flat rate !

Mar 23Reply

lwb1167What if you’re shipping Tennis Shoes that are new in the box? The shipping cost will be much more than what they allow. I’m really trying to figure all this out. Can you help? Thanks!!

Mar 24Reply

pdxlam@lwb1167 if you need to ship sneakers in their original box that will be fine. It won’t be over 5 lbs total probably. You’ll just need a bigger box to fit the show box inside. I typically re-use amazon boxes for all my sales or I’ll just find a larger box. The post office has larger size boxes as well for free you can use.

Mar 24Reply

lwb1167@pdxlam But isn’t it more than what Poshmark pats? Do we make up the difference?

Mar 24Reply

lwb1167*pays

Mar 24Reply

pdxlam@lwb1167 posh pays for up to 5 lbs if your package is over 5 lbs then you can go into the app and select to pay for more weight which will get deducted from your earnings. But I highly doubt one pair of sneakers in box is over 5 lbs. you can also weigh yourself then weigh yourself holding the box to get an accurate weight.

Mar 24Reply

lwb1167@pdxlam Ok thank you!

Mar 24Reply

harleyraeceneHi! I’m not finding any answers (waiting for Poshmark CS to email me back). I have a printed label and realized I didn’t change my return address (my address shown on label) to my now current address. Can I still use this label? Or do I need to cancel the order and print a new one?

Mar 26Reply

pdxlam@harleyraecene hey! You can still use the label, just cross out the return label and write in your new address or use like a small piece of paper and tape it over the old one.

Mar 27Reply

liscardenasHi! Was wondering if you could help me. A customer bought two items from me at the same time but didn’t buy as a bundle and I accidentally shipped the items in the same box but now I have an extra label that isn’t tracking even thought I already sent the items together! Should I send the label on something else like an empty envelope or something??

Mar 28Reply

pdxlam@liscardenas hey, no you don’t need to send the label. When the buyer receives the items just have her accept both the sales in the app then you’ll get paid for both.

Mar 28Reply

tennesseetulipHi there! I just sold something and never received the label for it..and I tried requesting for one but it still didn’t send..how do I fix this problem??

Mar 28Reply

pdxlam@tennesseetulip if they didn’t email you a label then your email address is probably incorrect in the app. You can into the sale and there is a download button, then you can’t print it straight from your phone to your home printer.

Mar 28Reply

tennesseetulipMy email is correct because I checked it 3 times. 😊 it says it’s unable to download at this time.

Mar 28Reply

pdxlam@tennesseetulip could be an app issue, I would email poshmark and check back and try later

Mar 28Reply

tennesseetulipOk thank you!

Mar 28Reply

susana_sualevaiHey! I shipped a package and it returned back to my house. I’m not sure what was wrong with the label. What should I do?

Mar 29Reply

pdxlam@susana_sualevai hey, if you search the tracking number through the app of usps website it should tell you what the issue was. Most likely there is something wrong with the buyers address / the post worker couldn’t find the location to drop it off. You can email poshmark and ask for a new label but I would communicate with your buyer to see what they’d like to do.

Mar 29Reply

pdxlam@bostonbabe2 no you should never have to pay anything to usps when you accept an order. You did the right thing to return it. Email poshmark and tell them what happened, they will refund you and sort it out.

Mar 29Reply

pdxlam@bostonbabe2 yeah if an item is over weight the seller is actually suppose to pay more before they ship it out not the buyer. So the seller is totally in the wrong and needs to read the poshmark FAQ before taking it out on you! :( sorry you had to deal with that, some girls on here can be crazy haha

Mar 29Reply

josemdelgado21Hi. Good night so my question is this is my first by off of this app and at first it said that my shipping price for my firat buy will be .99 cents but when i click buy now it puts the regular shiping price what can I do?

Mar 31Reply

darlingthreadsI’ve always wondered, does Poshmark consider Saturday a shipping “business” day? Meaning when they rate how fast you shop out your items does Saturday add an extra day to your “ships in 1-3 days” rating?

Apr 02Reply

kegilderHi! I've shipped two different items at different times, and they both are delayed. One package says it has been delayed since March 14th! I want the buyer to receive the package so Poshmark will release my funds, but not sure what to do?? The other package says there is nowhere to deliver the package to the address on the shipping label causing a delay in delivery? Any suggestions? Thanks in Advance! <3

Apr 02Reply

anamaria2594Do weekends count against shipping time?

Apr 02Reply

pdxlam@josemdelgado21 the discounted shipping is timed so it doesn’t last. Usually it’s only for a couple hours after a seller discounts an item so if you wait you’ll have to pay the regular shipping.

Apr 02Reply

pdxlam@darlingthreads the rating starts from when the item sells and it gets scanned out. So if you sell an item Thursday but ship Saturday and it doesn’t scanned till Monday it will say you shipped the item in 3 days. It doesn’t track how long it takes item to get there after it’s been scanned the first time out.

Apr 02Reply

pdxlam@anamaria2594 shipping time in your posh stats counts the time it takes from when you sold it and it got scanned out of the post office. They don’t count the actual travel time from when it got scanned.

Apr 02Reply

anamaria2594@pdxlam if someone orders Friday and I can't ship till Monday does Saturday and Sunday count against my shipping time?

Apr 02Reply

anamaria2594@pdxlam also I've noticed packages taking 4-7 days to be delivered after shipped and scanned to my buyers isn't it suppose to be 2 day shipping?

Apr 02Reply

pdxlam@anamaria2594 yes I believe Saturday counts but not Sunday. It’s suppose to be 2 day but sometimes this time of year can take longer due to severe weather.

Apr 02Reply

anamaria2594@pdxlam thank you so much (:

Apr 02Reply

desert_cotton28Hello everyone I just so confused 🤷🏻‍♀️ can we use a Medium flat rate box or not? Thanks

Apr 03Reply

pdxlam@pinkali28 yes you can use all flat rate up too 5 lbs. after 5 you have to pay extra

Apr 03Reply

desert_cotton28@pdxlam thanks for answer my question! This is my second time that my local post office don’t let me use this box 🤷🏻‍♀️. I just emailed Poshmark to see what’s the problem with this

Apr 03Reply

pdxlam@pinkali28 I wouldn’t even give it to the clerks they usually have a drop box and you can just drop it in there.

Apr 03Reply

houseofvbHey love quick question, yesterday i had placed 2separate listings that sold in my mailbox , mail Man came to pick up nd everything, over night i saw that only 1 scanned and tracked the other says its still pending tracking . ive never had this happen so i am unsure as if it is common and i just need to wait or maybe i should start asking around and see if they can locate the item? I hope i make scene! Thanks in advance ❤️

Apr 03Reply

pdxlam@vanessama yes it’s very common! Just give it a day or so. I’ve also had items never scan and then one day it just said delivered. Lol

Apr 03Reply

houseofvb@pdxlam oh lord lol! Thank u so much!!! I was about to be on the hunt for my mailman😂😂 u rock! Have a nice day!

Apr 03Reply

thriftymapleI just dropped one of my packages in the big blue usps drop boxes and it got stuck. The post office told me they would tell the supervisor, but what if for some reason the package gets damaged when they try to get it out? It was really stuck!!! I don't want bad reviews if this delays my package

Apr 06Reply

pdxlam@rsoffel just communicate with the buyer I doubt it will be an issue. Most people are really flexible and nice on her. Also no one can see your bad reviews but you. Poshmark only shows the 5 star reviews publicly on your closet.

Apr 06Reply

thriftymaple@pdxlam how do I communicate with the buyer?

Apr 06Reply

thriftymapleAlso, I am pretty new to this. I was under the impression that a bad review was fatal to ones closet

Apr 06Reply

pdxlam@rsoffel just like how we’re talking you go to the item and comment

Apr 06Reply

pdxlam@rsoffel it’s a lot when you’re new for sure. But no definitely not fatal. As I said when ppl rate you with stars and comments other can only see the 5 star ones. And no matter how honest you are there will always be someone who is unhappy for whatever reason and there’s nothing you can do.

Apr 06Reply

thriftymaple@pdxlam Thank you for your help. Left her a message and hoping for the best.

Apr 06Reply

pdxlam@rsoffel you’re welcome! Fingers crossed for you!

Apr 06Reply

avmaHi! I have a quick question, so I usually ship things same or next day, however I had a delay this week and took something to the post office on friday, it had sold late night Tuesday (9-10pm), so 3 days after. When I took the item the post office worker looked at the postage date and told me she technically shouldn’t be taking it since it’s 2 day shipping.

Apr 09Reply

avmaI was confused since poshmark says it allows 7 days for items to be sent. I tried googling this but haven’t found answers to why she would say that? I did notice there is a date on the shipping label that indicates when the item was purchased

Apr 09Reply

avmaBut if USPS is changing it’s policy I think poshmark should let us know, or at least change the date that’s on the label to when it was PRINTED, not bought. Unless there’s a way to request a label with a newer date that I am unaware of?

Apr 09Reply

pdxlam@avma hey, posh hasn’t changed policy’s most post office workers just don’t know how poshmark works. The date on the label is the sale date correct and it has nothing to do with shipping. Also 2 day shipping means that from when you ship it usps has 2 days to ship, has nothing to do with your allotted handling time. My advice is to drop your packages in the blue package bins not at the desk. Or you can speak with their manager. You’re not doing anything wrong and have up to 7 days.

Apr 09Reply

avma@pdxlam thank you for the reply! I was so confused when she said that, I have to send an item tomorrow which sold Friday night so I think I’ll drop it off in a bin to avoid having issues

Apr 09Reply

carlaxxmarieHello, I just had someone make a purchase from my closet. However, that particular item is going to be shipped from my other address (in another state) which I didn’t have entered into the app. The app generated shipping label has my normal address. Can I still ship it as is even though I’ll be shipping from a different state? Or is there a way to request a new label be made? When I click on request new label I don’t see any options that fit my situation. Thanks in advance!

Apr 09Reply

pdxlam@carlaxxmarie if you don’t mind that the return label is the other address then you can use the existing label. Just know if it needs to be sent back it will go to that other address. You can also cross out the return address on the label and right the correct one or like tape a white paper over the old label and then write in the new one. Last option is the change your home address in the app then email posh for a new label.

Apr 09Reply

carlaxxmarie@pdxlam got it, thanks so much!!

Apr 09Reply

fabkyanaHi! I just shipped an order out towards the end of the day on Thursday, when the order was placed. The order summary still says “tracking pending”. How long do you think it’ll take UPS to scan? I’m nervous because I don’t want the order to be cancelled if it’s already been shipped.

Apr 09Reply

pdxlam@fabkyana it can take up to a day or even two I’ve had. The buyer can’t cancel until the 7th day after the sale

Apr 09Reply

fabkyanaThank you!! :)

Apr 09Reply

natoaxHello, I just made my first sale today but the buyer wants the product by Thursday, I live in Texas and the buyer lives in Mississippi. Does Poshmark have the priority shipping already or do I have to buy it at the Post office? Please help i’m confused!

Apr 09Reply

pdxlam@natoax hey! Poshmark is already 2 day priority shipping. For future sales know that your buyer doesn’t get to tell you when they want an item. As a seller you should try and ship within two days of the sale to be courteous but you have up to 7 days to ship an item.

Apr 09Reply

natoax@pdxlam thank you!!

Apr 09Reply

jermzarroyoooCan you print out your shipping slip at the post office orrr??? Thank you in advance 😭😭😭

Apr 11Reply

pdxlam@jermzarroyooo most post offices you can’t, but you can at ups or fedex stores and they usually ship usps as well.

Apr 11Reply

4paycehi! I shipped out my box to the buyer and the address was undeliverable for some reason so it’s getting sent back to me. wants me to re ship.. same address again.. can I just print out the same label or how does that work? thank you! xxxxxx

Apr 11Reply

picklejuice123@pdxlam I'm confused, can I use any brown box to ship my item in as long as it weighs less than 5lbs, I don't understand why the buyer only pays $6.49 for the shipping label, if I brought this in to the post office and bought my own label it would cost around $14, I don't want my packages returned because there is postage due.

Apr 13Reply

pdxlam@picklejuice123 yes as long as it’s under 5lbs poshmark has a business deal with usps so they can get discounted shipping.

Apr 13Reply

zcikot@pdxlam hi I dropped off a package to be delivered four days ago, however it still says pending on my poshmark app. I've submitted an issue with the app already but who can I call to check on my package? I would like to know it's being shipped.

Apr 13Reply

pdxlam@zcikot hey! So sorry I was on vacation! I hope your package issue got resolved!

Apr 18Reply

Apr 30Reply

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