Poshmark return policy

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Poshmark return policy doesn't protect the sellers! If someone changes their mind they can get a return!

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Comments (484)

sellagramI'm glad I found this.I'm going through this issue now. I sold a high end bag, posted detailed images & description. The buyer opened a case almost 2 days after she got it, sent PM images w/3 flaws. The one I sent had no flaws, it was brand new. I had a gut feeling because she bought the bag ($394), no questions, offers,bundles & no messages. Simply paid the full price. Odd, esp. that the 'offer' button is so blatant. I sure hope that PM doesn't side w/buyer. She signed up just to buy this bag

Aug 29Reply

mdazzo22@sellagram I just had an issue with a new user who has just signed up! It’s disheartening that PM does not take into account sellers that have been selling for years with no issues and they no questions side with buyers who are clearly trying to game the system.

Apr 22Reply

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mindey89How long did it take for you to get your stuff back ? It's been over a week and I still haven't gotten my back pack returned to me... And I was falsely accused for stains... Now I'm scared I will get my back pack back with stains and not big enough... She stated she wanted to cancel the order the days shipped... Pm is not emailing back and I don't know when I'll get it back....help!

Jul 08Reply

courtalu@mindey89 I'm not sure what to say. Poshmark has really let me down! I am very disappointed in the way they handle returns. It's not right for these women to change their minds or make things up. From what I understand they can pretty much say anything to get a return. After that poshmark even will put a charge to you for the shipping label. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. I had many items on here to sell they all have been take down! Poshmark is NOT a fair place to sell your items!!!!! I would not recommend poshmark to anyone!!!!!!!!!!!!!!!

Jul 08Reply

courtalu@mindey89 a week it took

Jul 08Reply

krissy007I'm getting so sick of this !!!!!!!!

Jul 31Reply

uhlissuhx2xi am so glad i saw this! i am currently have an issue with a buyer claiming an item i posted is NOT AUTHENTIC and posh mark has chosen in favor of the BUYER. posh has made claims that they "investigated" and will be sending my stuff back but that isnt good enough for me. a sale is a sale in my opinion. the buyer got exactly what i posted in my closet i had all the necessary images and communication. DONE WITH POSH

Mar 31Reply

mbutrywhat about a buyer wanting to return a item they purchased they then ship me a completely different item then what was shipped to them. I have been waiting for a week for a response from posh support! Anyone else had to deal with this?

Jun 09Reply

stefeI am so disappointed with posh . A buyer purchased a item on June 4th and now on July 8th posh refunded her. Sounds very dishonest to me .

Jul 08Reply

saltandsandgirlWho pays for the shipping return? Seller?

Jul 18Reply

melanie1396I couldn't agree with this post more! I've had this happen to me twice now. The items were exactly as described and posh still sided with the buyer! There is no "investigation" into anything and the seller never gets sided with. Ridiculous.

Jul 19Reply

tabertheraverOkay, then next time you go to a store and buy an item without trying it on then realize you don't like it on you, or it doesn't fit, or feel that you could've gotten something better for a lower price at a different place, don't return it, just keep it in your closet collecting dust.. and how about instead of selling it online, have a yard sale! See how well selling a t-shirt for $25 dollars works out for you.

Sep 07Reply

aggiegal01@desstoni12 hey! That happened to me too! Seller posted item NWT ... my foot!!! $90 for some worn shoes. Really?? How about be honest and say "used" or hell "worn once"! And price accordingly!! So did posh offer you credit? I am being offered credit and it says accept or refuse but I'm scared if I refuse I won't get squat!

Sep 28Reply

aggiegal01@desstoni12 ok thank you! I just refused... I want my money back too bc it's $25 of credit. I'm I spent $97. How about $97 of credit??? I was worried they would deny my refusal and I would just get nothing. Hope that doesn't happen!!!

Sep 28Reply

aggiegal01@samievans420 put in a claim!! But you only have the three days to do so - and you have to prove it and send pictures.

Sep 28Reply

aggiegal01@desstoni12 SERIOUSLY. I spent almost $100 and they want to give me $25? No ma'am LOL

Sep 28Reply

aggiegal01@desstoni12 don't get it wrong - I love posh and being part of the posh community but everyone I have dealt with so far has been very up front - and I try to be very upfront about all flaws. The claim I filled out you have to send in photos - but I guess people could maliciously stain items to get their money back which is horrible - but bad things can happen both ways ...

Sep 28Reply

aggiegal01@desstoni12 I actually went and checked and this person has good ratings. I think they just wanted more for their item bc maybe it cost a bunch? But NWT to me means like if I bought it at the store. Not I bought it at the store, wore them to a festival all day, they hurt my feet, and I'm done and want to sell them lol.

Sep 28Reply

ashjattaI am shipping a item I sold to posh concierges, what if the buyer wants to return the item after I ship it to the concierge office and then they ship it to the buyer?

Sep 28Reply

beccascloset88@mbutry did you ever get your original item back??

Oct 01Reply

mbutry@beccascloset88 no I never did however Posh payed me the value of the item.

Oct 01Reply

amy0592I have someone returning an item that they are claiming is the wrong size, but I'm 100% sure it is the right size that I listed it as. This buyer doesn't have any listings, no reviews, no shares, very few follows. Should I be worried about it being a fake profile, or maybe someone who is trying to rip me/PM off in some way? I've seen listings where the seller has expressed they will not sell to anyone with less the "x" amount of purchases or sales. Does anyone else do this?

Oct 03Reply

x_stayprettyPoshmark is a load of bull. I have a buyer claiming an item wasn't as listed and another claiming she never got her item in a bundle. I'm over this and I'm over pm always siding with these people who do this for a living. I'm about to take my business to M

Oct 06Reply

coutureenvyTabertheraver that's the dumbest thing I've ever heard. This isn't a department store and you can't claim losses in the same manner as a retailer. Why would you even make that kind of comment on this post? Maybe you would get it if someone filed a bogus claim against you over buyers remorse.

Oct 19Reply

epmooneyI'm also done with poshmark. I'm new to this app and on my second sale some girl I guess decided she no longer wanted an item and stained it so she could return it. When in the pictures I posted of the item it clearly did not have any stains what so ever at the time of sale. It's not right! And the b still hasn't shipped back my item! Done, done, and done!

Oct 24Reply

mbutry@saraxmaria I never received my Gucci purse back from the buyer but Posh did pay me for the item. So I guess it eventually evened out. Just took a while.

Nov 27Reply

flippin407@saraxmaria I sometimes create a second listing with more pics. And write that there are other pics in each one

Dec 02Reply

banana59@saraxmaria i agree with you, posh mark don't protected seller at all, I have very bad experience with them about return,

Dec 03Reply

banana59@saraxmaria I sold my Louis Vuitton Papillon 30 set it's 100% authentic vintage bag but my buyer open case and say it's wasn't authentic and posh mark approved for buyer to return it, not sure when I can get my bag back have been couple days already that buyer not shipped back to me, and that buyer not selling anything on their page at all no way to contact her, if she don't want it why she not hurry to ship it back to me , I'm so upset about it,

Dec 03Reply

ggrowler@banana59 I sold a near perfect 2011 Patagonia parka (retail $379) to this gal (chloeeg1) and she claimed it wasn't authentic. I showed the RN number, the style number, video reviews, etc, proving that it was authentic, and Patagonia sided with her because I didn't keep the receipt from nearly 6 years ago. WHY isn't the burden of proof on the buyer to prove that the item wasn't authentic? (P.S. I've sold 17 Patagonias and have 600 listings)

Dec 09Reply

banana59@ggrowler it's just like my case, and I try to show everything to proved it's vintage Louis vuitton bag that date code is different with new one and Louis Vuitton change how to reads date code about 2-3 times , but still posh mark go to buyer side them not listen to me at all, but after I got it back I resale it , this time my buyer ask me to show her everything about date code and heatstamp she Google it so she say it is in good side hopefully this time will work,

Dec 09Reply

ggrowler@banana59 It's just bullsh*t cause any time a dishonest buyer files 'inauthentic' to scam you into taking a return, it is a mark against your account, and it seems Posh does nothing to protect us. I swear we need site for an ongoing sh*tlist of horrible, dishonest buyers.

Dec 10Reply

whbmfanI have someone that bought a two item bundle from me, and then every few hours for days she has been "adding a bundle" of items which she never finishes. It's irritating, but it happens. No big deal. Now, she received the actual items she purchased and has filed a claim. Who knows for what? Poshmark send me an email it was under review and asked me to give feedback- but I have NO IDEA what the issue is. No details- nothing. I sold her a NWT dress and a perfect handbag. WTH?

Dec 13Reply

midnightskyz@courtalu I sold a black jacket in good condition and provided photos, they sent it back to me with a hole and provided it to posh as proof that it was not as described

Dec 20Reply

carbie8barbie@desstoni12 I'm in the same boat. Just returned an item because it was not as described. It says delivered as of this morning but I still haven't received a refund. How long will it take to get my refund?

Dec 27Reply

cjulien89@whbmfan I had that happen with leggings. It got marked as not as described and asked for feedback. Uhhh how am I supposed to give feedback when idk what the issue is

Jan 06Reply

nancyzacI sold a pair of shearling boots in excellent condition and the buyer claimed there was "significant wear" and requested a refund. Posh sided with her in spite of my sending them photos of the boots that showed that the condition was indeed excellent. Does Posh refund the seller the original shipping charge and charge the seller for return shipping as well? In other words, does the seller take a $12 loss on any return? Also, is there some sort of black mark on the seller's account? Thanks!

Jan 07Reply

k1kid@cjulien89 me too! I provided "feedback" and asked for more information as to what the buyer felt was misrepresented. My item was in great condition and I answered all questions asked honestly and inspected the item several times when listing, answering questions, and before shipping. But PM sided with the buyer and won't tell me what was misrepresented about the item??? I buy and sell a lot of items on PM and am disappointed that they cannot even offer an explanation.

Jan 09Reply

savonI'm going thru the exact same thing except for this buyer is new to posh...go figure. She opened a dispute claiming the item she purchased is not a describe and of course posh is asking me to chime in on the dispute, but they won't disclose her claim which is pointless on my part and it defnitely doesn't help my case.

Jan 11Reply

savon@k1kid Did you get the item yet? Was it in the same condition?

Jan 11Reply

k1kid@savon not yet. But after I emailed after they authorized it to ship back and requested more information. The buyer claimed that there was minimal pilling under the arms (I disclosed that there might be minimal pilling) and the picture she attached was so fuzzy you couldn't see much (but ironically the clear part of the photo showed no pilling) and she said there was a pink stain. It looked like someone had taken a pink marker at marked (also ironically a place not pictured in the listing).

Jan 12Reply

k1kidI inspected the item three times in three days because she was asking questions about it and there was no pink mark when I sent it. I suspect she didn't like the item and knew she had to make a case for return and marked it. I haven't gotten it back yet, but I imagine that I'll receive a stained item back in the mail and there probably isn't anything I can do about it. Definitely leaves a bad taste in my mouth.

Jan 12Reply

savon@k1kid Ugh eww!! I can't believe Posh condone to this kind of behavior. Sadly, there's protection for the seller, but yet they generate so much profit off of us. I'm supposed to have a bag ship back to me within the next couple of days. She claimed it wasn't nwot, but I clearly wrote in the description along with several photos attached. Hopefully I get it back in the same condition as I shipped it. If not, I'll just have to put her on blast. 😏

Jan 12Reply

savon@amy0592 ugh! Those are the worst kind of buyer. They're constantly filing claim or disputes. As a matter of fact, I'm dealing with one right now. Zero purchases, feedbacks, listing..etc.

Jan 12Reply

bethi32I just sold an item and it didn't show as delivered HOWEVER the buyer writes in the comments that she received them and they didn't fit so she "sent them back to where they came from". What's gonna happen? She didn't file a case, just apparently sent them back... but I'll have no tracking! They're authentic LV shoes! I'm freaking out!!! And because they don't show as delivered I won't get paid?!

Jan 12Reply

awash16I sold an apple watch and the buyer claimed it wasn't unlocked (It was) she managed to unlock it 2 sec after i gave her my icloud info, now posh is approving her case as not as described and I am going to have a locked apple watch sent back to me :( I don't know what to do and I'm just in complete panic

Jan 14Reply

qualitydesignHorrible

Jan 15Reply

midnightskyz@mindey89 did Poshmark ever do anything? I had the same thing happen to me. Seriously thinking about quitting Posh

Jan 15Reply

mindey89@midnightskyz if you google postmark they do have a land line, they gave me 50$ credit and apologized

Jan 15Reply

midnightskyz@mindey89 thank you so much!! I'll call them first thing Monday

Jan 15Reply

lal30305Wow! I'm so glad I saw this... I made a post about this the other day and another Poshmark user literally attacked me. This woman spent $200 in my closet and got 32 items, I paid extra to send it out. She claimed there was a hole in a sweater and that she ordered all those items and only wanted the one sweater. Poshmark approved her return and it's been since Dec 22 that I've been dealing with this lady. They approved her return on Jan 12 and she still hasn't shipped it. Ugh such a pain... 🙄

Jan 18Reply

angelacantabile@lal30305 What is her ID? I just had a buyer falsely claiming I sent her a completely different item. I'm so OCD about everything and always double check all the labels. So frustrated! Going to block these dishonest buyers.

Jan 18Reply

lal30305@angelacantabile it's "peases" ... I absolutely can't stand those people. I have sold 909 listings and have a 4.9 rating. I also double check everything and will cancel a sell if I have to because I don't want my buyers getting a "surprise."

Jan 18Reply

onke22@awash16 Did you receive your Apple Watch back or did you get paid? I have the same issue as you with the same buyer. Our items were bought at the same time. They filed a claim. I've messaged Poshmark several times and I have not had a reply. Since filing the claim they have connected the Watch and started using it but now they do not reply and no payment has been released

Jan 22Reply

sassyclassy12@onke22 annoying sellers. They don't know how to read and we pay for it

Jan 26Reply

sassyclassy12@amy0592 what happened after?

Jan 26Reply

onke22@sassyclassy12 ??? I was the seller....

Jan 26Reply

sassyclassy12@onke22 understood! I hate it especially when the European shoe size and American don't match. Like it ain't our fault you can't properly adjust

Jan 26Reply

thatonegirl72This JUST happened to me! A buyer bought two pieces of clothing from me which had no damage at all. Practically brand new because I've only worn them once or twice and I stated that in my description. She then filed a claim saying they were damaged and she came back saying they were "dishelved", "color was coming out of the seams" (what does that even mean?!) and they were "worn" when that's not the truth. So frustrated! .Does anyone know how long it takes to review a case?

Jan 27Reply

izabellablueI guess I was lucky in my situation. Completely smooth return transacation.

Jan 31Reply

katielou25@mbutry what ever happened to this? I had something similar happen to me!

Feb 03Reply

goodvibes4dayzzI'm literally dealing with this right now somebody claimed that what they bought from me which was a Michael Kors handbag that I have pictures of the tags and she claimed that It was not authentic and that it was plastic when I bought it from Marshall's and it has ALL markings on the hardware and inside the bag with NO damage 🙄 whatever, at lest I get my bag back

Feb 08Reply

sweetthrifz@mindey89 I can't find the number do you still have it?

Feb 13Reply

katiebear3242This happened to me this dude bought my shoes and I sent them out the next day- the exact time they 'arrived' he opened a claim and filed for a return. I just got them back and they are completely different!

Feb 14Reply

rebeccamcintyre@courtalu what do you recommend instead?

Feb 16Reply

melly26m3wow this is awful. I have someone that just purchased a clutch and she claims its not leather but it is but not gonn a argue told her to send it back and now shes not answerimg me smh

Feb 16Reply

alienhanna@mbutry i know this is a super old thread but i was looking online and somehow came to this post-- did posh ever help you?? This lady "returned" shoes for a refund & the box i got shipped back is literally the same box i sent out, empty, and full of wrapping/stuffing paper??😩 i just now got the box like today... idk i just dont know what to do?

Feb 18Reply

mbutry@alienhanna I never got the handbag back. Posh did however refund me the value of the bag. The item the buyer sent me was actually a item she had listed so I was able to prove and provide pictures of the item and that she didn't return the handbag but instead another item.

Feb 19Reply

monstarluxx@alienhanna Do the same thing to her but under a different account. Karma is real!

Feb 19Reply

alienhanna@smordica oh my god I'm so sorry man. This's all ridiculous & posh is honestly just going downhill its upsetting

Feb 28Reply

alienhanna@smordica man that's some bs you should file some huge claim w poshmark they can't do that to you FOUR times. That's just no that's not okay lmao

Feb 28Reply

alienhanna@smordica yeah. That blows & you too boo no problem god bless

Feb 28Reply

katiebear3242Omg what happened is I sold a pair of shoes, the person claimed I sent them the wrong thing and sent me a different pair back- with two left shoes!

Feb 28Reply

lilo1825@misslaram @kristllel @katiebear3242 just happened to me! I joined a few months ago! Sold my 1st item friday & went out of my way to ship the item same day. Today a case was opened saying she claimed --- not authentic on shoes that are! Hello they are stuart weitzman for $45! Even fakes sell for more than that. Posh sided w/buyer & shes been asked to send me the item back! She has good feedback & all :/ Clearly I have learnt that I can say "not authentic" on any item & win as a buyer!

Feb 28Reply

lilo1825@kristllel what I sold is 100% authentic!

Feb 28Reply

lilo1825Seriously I have never heard of fake stuart weitzman shoes! I feel violated! And I put up so many photos.

Feb 28Reply

lilo1825@kristllel they didnt ask me a single thing! I wanted to call them but no number! I am worried abt the same thing. I could get an empty box & then what? This is a horrid experience. I would rather give my stuff away to salvation army now! I thought its a nice community here but my first sale taught me a lesson!

Feb 28Reply

lilo1825@kristllel i had no time! The whole thing happened within 4 hours! Case opened- case approved! I have written them an email. But me being up at 1:30am stressed over this is so not ok! Thats the whole reason I gave up on ebay.

Feb 28Reply

lilo1825@kristllel I will! At this point not abt the $$. Its the email posh sent me below! how do u prove anything used is genuine? My pics already show the soles very specific to the shoe! "Please note that it is a violation of our rules, as well as Federal Law to list counterfeit items & it can put your account in jeopardy. If you are unable to confirm an item's authenticity and/or you are not the original owner, we request that you have it authenticated by a reputable source before listing the item"

Feb 28Reply

lilo1825@kristllel I have no funds on poshmark. I have no idea who pays what as this was my first sale!

Feb 28Reply

alienhanna@kristllel poshmark pays for the return shipping. But yeah no posh completely screwed me, the woman basically got a free pair of shoes. I'm still mad about it too. Like I'm a student I don't have the time nor money to be playing little games.

Feb 28Reply

alienhanna@kristllel no. They refunded her and she pretended to return the shoes.

Feb 28Reply

alienhanna@kristllel no i told them!! I never got any kind of response or reply from the Support Team or anyone

Feb 28Reply

mbutry@kristllel yes they refunded me the full amount I was selling the item for.

Feb 28Reply

familypetiteI have seen this happen to some buyers on here but never thought this would have happened to me! Have been selling for 8 months now and I had some rough transactions but recently I had two returns that were just buyers who didn't want the item anymore and they are letting them return/ Sellers are not protected at all, people should not use this app anymore it is an utter waste of time. This post needs to be shared everywhere I MEAN EVERYWHERE! Spread the word guys.

Feb 28Reply

lilo1825@jenspetiteshop @alienhanna @kristllel they wrote today saying they've my shoes =>strange as they were delivered to buyer yest! Funniest is their email questioning the authencity on stitching,material &stamp! the stamp is inside! And every Stuart weitzman shoe uses diff material & stitching? I've contacted the founder &app on twitter & shared this thread! I'll write a blog to share w/folks @my media outlets.

Mar 01Reply

lilo1825@jenspetiteshop @alienhanna @kristllel heres email.I had 8 clear photos that show material & stitching! Why did she buy them? ------- "The return was approved due to the following inconsistencies with authentic Stuart Weitzman boots: -Stitching -Stuart Weitzman stamp -Material Please note that we've the boots at our office. If you have any proof of purchase or information about where they were purchased from, please do share it with us and we would be happy to take a look"

Mar 01Reply

familypetite@lilo1825 Yes spread it everywhere! This is unethical they should not be growing at all. The thing is they aren't even emailing me! For the last two weeks I have not been receiving any email and they are just letting these two buyers return their stuff without even contacting me!!!😡 I emailed them to see what was wrong and still nothing. I added in additional comments for the review and still no help.

Mar 01Reply

lilo1825@jenspetiteshop twitter! I cant stress enough power of social media.

Mar 01Reply

alienhanna@lilo1825 wowwwwwww. This has to be stopped. I'm planning on doing the same. What account or tag is the shared thread going to be under for you? I would love to see poshmark's response once they notice bad experiences are being publicized😤😩 I'm tired of all this. It isn't fair and it definitely isn't seller-friendly.

Mar 01Reply

familypetite@lilo1825 I don't even know where my item os at 😡 Cause no email no reason why It was accepted

Mar 01Reply

lilo1825@kristllel you really think they have them in one day? They have issues they need to fix before it snowballs! They can support buyers but they cant sustain w/o sellers! Sellers is where they get fees & buyers have nothing to buy w/o them!

Mar 01Reply

lilo1825@alienhanna search poshmark on twitter & u will see my sharing link to this thread!

Mar 01Reply

lilo1825@kristllel I am more upset over this violation. I have photos that prove these are authentic shoes so at this point I am taking this further. This is not abt shoes anymore! Its abt treating a seller with doubt without checking with them, not being in touch with them, & joke bullet points questioning authenticity that make 0 sense in this brand which is not LV or Gucci!

Mar 01Reply

lilo1825@kristllel https://twitter.com/sashajahic/status/836451293644394496

Mar 01Reply

lilo1825@alienhanna @misslaram I have contacted the founder & app on twitter. My user name is @sashajahic & if u scroll through u will see I shared this thread! So share, RT etc!

Mar 01Reply

lilo1825@mia_undisclosed no idea! Its the wild west with no clear policies! Are u a buyer or seller? For my buyer it took 1 hour from the time she filed her case for the case to be approved

Mar 01Reply

lilo1825@mia_undisclosed she filed a case?

Mar 01Reply

lilo1825@mia_undisclosed hmm 3 days is better than my case which was 1 hr! And they are questioning stitching & fabric lol in a pair of shoes that are leather w/ leather insoles! Go on social media & ask! Whole thread here is the same situation! Some havent heard back at all....

Mar 01Reply

lilo1825@mia_undisclosed preach to the quire girl! I refuse to sell anything but I will not let them get away with this! So keep at it! You want to know how much I made from selling the freaking shoes? $36 😂

Mar 01Reply

lilo1825@mia_undisclosed second that! It was my first sale. I was so ecstatic! Serves me right for messing w/ donating stuff to salvation army! My karma 🙏

Mar 01Reply

lilo1825@mia_undisclosed @smordica @misslaram @jenspetiteshop @alienhanna @kristllel an update: posh staff is programmed to take the buyer side. Got 2 separate emails so they cant even keep track of whose doing what! One again listed baseless 3 points & othr actually gave me a pic saying logo isnt ok! So I shared other links & ebay guidelines showing them it is the real logo! RT/Share on twitter @sashajahic 🙏

Mar 02Reply

familypetite@lilo1825 Go ahead and take buyers side! Like you said without sellers they don't have buyers. Without both this **** would be nothing

Mar 02Reply

asianbeauty33@lilo1825 oh my gosh. Thanks for posting this. I took a very long break from Poshmark and decided to give it a try again. I described the item exactly how it is and what it is and here I get a "item not as described" case. It's like saying a red apple is not "a red apple" case and this is very disappointing. Maybe donating to Goodwill is better than giving people good deals on here. I sure hope this woman doesn't cut a hole in my Lululemon pants.

Mar 03Reply

supjdubbbJust happened today :( I sold an item, sent it out asap packaged decently and secure. Day or so later I have a case opened. Apparently it is not the same size as in description, but that's impossible because you can clearly see the size of the item on the tag in my pictures 😂 it's been over a week and nothing has updated. I feel like she's trying to play me. After reading everyone else's story I feel like I'm About to receive a damaged item back

Mar 03Reply

lilo1825@asianbeauty33 @supjdubbb go on social media. All of you need to put it out there to help others. Call them out on it publicly because they dont seem to care!

Mar 03Reply

conniesueshopSame thing happened to me a few weeks ago, after months of good reviews and 5-star ratings. Buyer claims "item not as described". It took poshmark 1 week to resolve the issue with just the buyer providing all the photos to compare my listing with. Buyer was denied of her return request so she gets to keep the item and I get to keep my earnings. Lesson well learned. I now take detailed videos of my sold items while I wrap, pack and seal them.

Mar 03Reply

familypetite@conniesueshop @lilo1825 @supjdubbb update same thing happened to me it has been 2 weeks finally received my item back and thank goodness item wasn't damaged or a whole another item! But as stated too item was as described but they let the return. Unprofessional and a waste of time

Mar 03Reply

lilo1825@jenspetiteshop 👎👎👎 thats what I really dislike! Its like they have a script to follow and doesnt matter if seller is right. They are programmed to side with buyer 100%. I provided so many links and an ebay guide telling them why my item is not fake. They sit on it then send the same email again "we concluded not authentic because of stitching, fabric, logo" which a blatant lie. I want nothing to do w/ this app but come to update you guys! Once my case is closed my account is closed.

Mar 03Reply

lilo1825@jenspetiteshop did you check your posh stats in your profile? Mine now says "1 IND" which is "item not as described" and it says "caution" - disgusting.

Mar 03Reply

familypetite@lilo1825 WHAT! Let me check real quick that is sickening how dare they

Mar 03Reply

familypetite@lilo1825 no I didnt see it where is it under?

Mar 03Reply

lilo1825@jenspetiteshop under ur name/profile tab - it says "posh stats"

Mar 03Reply

familypetite@lilo1825 nope I don't see it on there. WAITING for another terrible buyer to tell lies and return the item -.- Literally a $5 undergarment and she wants to return it. I don't want it keep it eww

Mar 03Reply

lilo1825@jenspetiteshop yikes! I am no longer selling here. Halted all communications with buyers. Dont feel safe.

Mar 04Reply

lilo1825What do u see when you go in your profile? Your closet?

Mar 04Reply

familypetite@lilo1825 its been 2 weeks since the case was open 🙄.

Mar 04Reply

lilo1825@misslaram @katiebear3242 @alienhanna @conniesueshop @supjdubbb @asianbeauty33 @jenspetiteshop @smordica @kristllel @mia_undisclosed An update- finally won my case.last 6 days I was told my shoes arent authentic cos of fabric,stitching &logo! I was persistent becos it wasnt abt the measly $36.I felt violated by buyer &humiliated by Poshmark!

Mar 04Reply

lilo1825@misslaram @katiebear3242 @alienhanna @conniesueshop @supjdubbb @asianbeauty33 @jenspetiteshop @smordica @kristllel @mia_undisclosed To get to this point I contacted founder & app on twitter, found 2 same posh listings, shared similar used shoes on sale on a couture website & shared the ebay guide on spotting a fake in the brand. Research,patience &abt 8 angry emails to finally get my reputation back &measly $36!

Mar 04Reply

lilo1825@kristllel I won the case so buyer gets shoes & I got my $$. This is their email today "Thank you for your patience. We have reviewed the order and the item is as described and authentic. We have gone ahead and released the funds to your account". You have to use public platforms to call them OUT. My case was settled for the buyer TWICE! I raised hell on twitter & provided all kinds of links etc. I could have not done any of it & got my shoes back but she messed w/ the wrong person!

Mar 04Reply

lilo1825@kristllel mine was all done in 6 days! I was at it on social media. They are not for sellers so you need to call them on it.

Mar 04Reply

nikkidbarbieHi ladies, this just happened to me! I have been selling on posh for a few months and everything has been fine. I sold a pair of worn once Salvatore ferragmo loafers, worn once. They had the original box, tissue paper, dust bag, receipt and the card of the sales person who sold them to me. She opened a case saying not as described. What do I do? She has my receipt and everything!

Mar 04Reply

katiebear3242I wish I had time to do something about it but I am in the middle of school testing and my sport and health issues

Mar 04Reply

nikkidbarbie@smordica I will write them again today. She asked a million questions and of course it happens on a luxury pair of loafers. I think I may be done with posh if this goes poorly.

Mar 04Reply

nikkidbarbie@smordica I wrote posh again just now. Hopefully they rule in my favor as I had plenty of photos and answered all of her questions.

Mar 04Reply

nikkidbarbie@smordica I will keep you posted! I hope they start giving both buyers and sellers protection. It is ridiculous how buyers can claim anything in order to get a refund.

Mar 04Reply

familypetite@smordica i am also waiting for another to go through it has been 2 weeks since deliver 🙄😡

Mar 04Reply

lilo1825@nikkidbarbie do you why shes saying that? My buyer used the authenticity clause! On $45 shoes! Luckily I was able to prove it even after they sided w/her 3 times! What did posh say was wrong with shoes?

Mar 04Reply

lilo1825@smordica I was thinking the same thing! They should give an option to post a video in the listing! You can put 8 grt photos but buyer can say anything apparently! Read abt "stain inside" and "tear in underarm" - both conveniently things that arent in photos! I would do a video inside out & all around!!! But then again who has time - useless to sell here. One bad experience leaves you violated.

Mar 04Reply

lilo1825Hi ladies @oogbebor12 @slamber1 @madisondoran I see you on twitter calling out Posh! Not sure if you have seen this thread but it really helped me stay calm! Hope it helps you all!

Mar 04Reply

oogbebor12@lilo1825 omg thank you so much! I am so freaking frustrated with them!!!

Mar 04Reply

lilo1825@oogbebor12 seller or buyer experience? Mostly sellers here :(

Mar 04Reply

nikkidbarbie@lilo1825 I have no idea, they came with a full set and she saw all photos

Mar 04Reply

lilo1825@nikkidbarbie check your email? The app doesn't show reasons but in my email I got a list of things! Until you dont know that list you cant fight it?! Stain, tear, authenticity, etc.....

Mar 04Reply

nikkidbarbie@lilo1825 it just says not as described? I guess it's still in review

Mar 04Reply

oogbebor12@lilo1825 I'm a seller! I only sell. My buyer on my Longchamp bag wasn't even home when they tried to deliver the bag. The left a notice and she didn't even acknowledge it until a week later. It was finally delivered today and she said item is not as described she wanted to cancel the order. She can get the case all she wants but my bag better be returned to me in the way it was sent out. I've never had any issues with selling. 5/5 stars. I'm done with posh.

Mar 04Reply

oogbebor12There's buyer protection but where is seller protection???

Mar 04Reply

lilo1825@oogbebor12 no seller protection! I wouldnt settle for "not as described" bs! Becos I didnt want to risk taking back an item thats possibly not mine! How would I prove that if she sent an empty box! So try to prove them wrong! Whats the reason shes given for "IND"?

Mar 04Reply

chickiebooI just had this happen to me as well. "Item not as described". The item was brand new in all the original packaging. I actually had second thoughts for letting it go so low. Buyer had zero previous transactions. I should have checked 😒 Also, I noticed the amount of comments on this post increasing. I wonder if there is any correlation between these transactions.

Mar 05Reply

slamber1@lilo1825 thanks! Of course they still haven't contacted me!

Mar 05Reply

lilo1825@alienhanna @mia_undisclosed @asianbeauty33 @supjdubbb @conniesueshop @kristllel @katiebear3242 @smordica @jenspetiteshop @nikkidbarbie @oogbebor12 @chickieboo @slamber1 If all of you have never left a rating for their app please do it! Go on your phones---- apps-----look for poshmark----click their photo there and it will give you an option to leave reviews. If we give a 1 star in a row - it warns ppl & Posh should see it. Just did mine today but still not posted.

Mar 05Reply

nikkidbarbie@lilo1825 I will do that now. Thank you for the suggestion!

Mar 05Reply

lilo1825@chickieboo well I am sharing this thread everywhere - good the comments are increasing! There was no place to talk otw! Thanks to the poor person who went thru it and was smart to start this thread! Until your issues aren't resolved call posh out everywhere you can! Their whole brand is based on 100% buyer protection & 0% seller protection.

Mar 06Reply

chickieboo@lilo1825 just shared & I will be writing a review as well. I was hoping to have some resolution but still no word from PM.

Mar 06Reply

punxxxT

Mar 06Reply

punxxxIm pretty sick of dishonest sellers. Twice now i have been lied to about sizes. Bought a "small" vest that was falling apart at the seams and was HUGE. The tags were convienently cut off. And bought shoes that were a smaller size than the listing said. Ive filed for a refund and sent pictures to prove it, and emailed PM directly. Its been a week and they still havent reviewed my case or emailed back.

Mar 06Reply

lilo1825@punxxx very strange! In my case they asked the buyer to ship the item to their office! They then inspected etc! Sorry to hear sellers did that! Just a pity these bad apples ruin the community atmosphere for a few bucks :/

Mar 06Reply

lilo1825@kristllel 😡 what was reason for the claim? They sided with buyer twice in my case!

Mar 06Reply

nikkidbarbieFound out today, her case was approved for additional wear. They provided me no photos. These shoes were exactly as pictured. I am hoping I get them back with the receipt box & dust bag. What happens if I get back a damaged item. These were 500 originally.

Mar 06Reply

lilo1825@kristllel same here. 1. Research other poshers selling same shoes if possible! 2. Try to find an ebay guide on that brand showing why they are not fake! 3. Try to see if the company you bought from is still selling the shoe & share the link. Just say you dont agree to this and will take further because you gave them a receipt that clearly indicates the authenticity of the shoes!

Mar 06Reply

katiebear3242@kristllel they said they couldn't determine what the original condition was and credited me $5 like really! That's not even shipping! And they refunded the buyer, who scammed me and send me a new pair of shoes!!! I now like am on high alert and refuse to sell to someone unless they comment and ask more about the item and have a discussion with me

Mar 06Reply

lilo1825@nikkidbarbie fight it! Say you dont agree because post clearly shows wear. "Please show me where there is additional wear on a worn pair of shoes!" Dont agree! Email again and share in social media!

Mar 06Reply

nikkidbarbie@lilo1825 I have sent 3 emails. No response from them back to me. Just that her case was approved. They will not even email me back with the photos.

Mar 06Reply

lilo1825@kristllel they said sane thing twice before approving my case because I kept sending links proving authenticity! Not sure what brand shoes are but some brands have very detailed guides on brand sites or even ebay! I shared the ebay one!

Mar 06Reply

lilo1825@nikkidbarbie you have twitter? Tell your story there to both founder & app! Show pic of their email to you! And show photo of your shoes on how you clearly said its worn so claim is baseless!

Mar 06Reply

nikkidbarbie@lilo1825 I don't have twitter, but I may have to Download it. If those shoes don't come back with everything I am prepared to hire a lawyer.

Mar 06Reply

lilo1825@nikkidbarbie video yourself opening it! I didnt even want to risk it so I kept saying I dont agree! Check your posh stats it will also say you have "1 IND - Caution" so its on your profile!

Mar 06Reply

nikkidbarbie@lilo1825 I will be sure to video. Oh great, where is that at???

Mar 06Reply

lilo1825@kristllel I was the seller! Posh claims they had shoes in their office. I kept refusing their "approval" and kept sending links to prove my point.

Mar 06Reply

nikkidbarbie@lilo1825 I don't see anywhere in my stats or profile that says caution. I'm so pissed that I think I may just delete Posh and never use them again.

Mar 06Reply

lilo1825@nikkidbarbie if you go under your profile on the bottom of app - it says "my sales", "my balance" "my posh stats" ..... Your profile might be in your closet so on top you will see ⬅️ arrow. Get into your main profile to see "my posh stats"

Mar 06Reply

lilo1825@kristllel yes..

Mar 07Reply

lilo1825@rossi21s buyer has 3 hrs to cancel apparently. Was it within 3 hrs?

Mar 07Reply

lilo1825@rossi21s well you documented it so your case should be strong! She had 3 hours she didnt use that timeframe to cancel so keep saying that incase she opens a case. I doubt she will becos shes documented it as a mistake. She can reposh it! So dont work out anything with her - stop all communication! She has 3 days open a case for "not as described" but thats not your case so see if she opts for that! But otw hang tight and dont communicate.

Mar 07Reply

lilo1825@kristllel 2 days...

Mar 07Reply

lilo1825@rossi21s exactly! Not much you can do! She could deny accepting package which is good in a way becos you know you get your own bag back! But if its delivered and shes trying to return - unfortunately you dont know what she will ship back! If she contacted Posh they should sort but they dont help much.

Mar 07Reply

lilo1825@kristllel case approved for buyer in 1 hour- email from posh next day saying they have shoes- I emailed/tweeted why its BS- 2 days later case in favor of buyer- i wrote email/tweeted calling it bs---2days later case again in favor of buyer- i wrote email sent links etc saying I dont agree - 2 days later case in favor of me....

Mar 07Reply

jshields24@mbutry I received a non authentic eye Pallet that was broken to the point I can't even shut it! It's the too Faced Peach Pallet 🍑. It has literally taken them weeks, countless photos, and I'm still waiting on a response about it. I think it can go either way. It's hard to decide who's telling the "truth" but without some type of return policy, the buyer can get screwed too. 😐🙁

Mar 07Reply

katiebear3242I mean what do I do with two left shoes and $5 given to me as a credit??? That's not even shipping anymore.I plan on donating shoes to amputee foundation

Mar 08Reply

nikkidbarbie@lilo1825 so I received the shoes back. She scuffed them up & made extreme damage to them. I opened a case with posh. It appears as though she decided she no longer wanted them and ruined them to get a return!

Mar 08Reply

lilo1825@jshields24 buyers are 100% protected on posh. If item is not as described you win automatically.I once shipped something on ebay which was perfect when I shipped it! I also had a video.When the buyer received it she said there was a dent so filed a case! I thought she was making this up &showed my video to ebay but they still sided with buyer. When I did get the item back it had a dent so could have happened in the shipping process. So perhaps yours got damaged? How were pics seller posted?

Mar 09Reply

lilo1825@nikkidbarbie @kristllel this is so sad 😖. Exactly why I didnt want my package back! Just didnt trust what would come back. Did you guys take a video of opening it?

Mar 09Reply

jshields24@lilo1825 the pics were perfect. But this wasn't a dent that could get done in shipping. The box was completely ok and the pallet was wrapped inside. The dent was so bad that it bent the whole entire Pallet. Poshmark had me send photos of both the pallet and the box, I assume that was also a concern of Poshmark. The pallet was also listed as authentic and it wasn't. I sent it back yesterday, fingers crossed that there are no more issues! ❤️❤️ seller doesn't respond to my comments.

Mar 09Reply

jshields24@kristllel I'm not completely worried about it. I didn't take a video. It's $40, ya know! I just hope people see my messages on her page and are aware. That's all you really can do. Karma has a way of always coming back around. ❤️❤️ put kindness into the world. 😘😍💕

Mar 09Reply

jshields24@kristllel fingers crossed for you! ❤️😍

Mar 09Reply

polskakasWell, the buyer doesn't always win. Bought a pair of jeans after checking the company's size chart. They had been dry cleaned and there was considerable shrinkage - I couldn't even get them on. Was just told that it's my fault for not asking enough questions. I'm really unhappy - this isn't a "clearly I've gained a few pounds" moment with my measurements - these pants have to be at least 2-3 sizes smaller. I've contacted the seller and offered to pay shipping if she'd do a return with me.

Mar 09Reply

nikkidbarbie@kristllel no response yet. I filed a case that the item was shipped back to me with Damage. I doubt they will even respond. It appears as though she created Scuffs and additional wear to get a return. She very badly de valued my item. There is no way I can sell the loafers again.

Mar 09Reply

missdaphnefWow at these comments. I just had to share my horror story. Buyer returned a pair of brand new studded shoes. They were perfectly wrapped and shipped. Not only were they thrown in the bow back which created scratches, it was covered in nasty hair and they purposely took a stud off! They are sewed on. Who does that?!?! I'm so upset and irate I could cry right now. To go out of your way to damage an item that was perfect is beyond me. I have contacted poshmark so we'll see. This is unreal.

Mar 09Reply

nikkidbarbie@kristllel nothing yet, but they approved her return. I filed a case with it, yet they refunded her money. She purposely Scuffed them to return my loafers. It is awful, posh does not care at all.

Mar 09Reply

nikkidbarbie@kristllel yes, I recorded opening my return. This is happening regularly and legal action may be the correct next step.

Mar 09Reply

nikkidbarbie@kristllel I sent the video and all pictures twice, once each day. Still nothing.

Mar 09Reply

nikkidbarbie@kristllel received it back on Tuesday!

Mar 09Reply

missdaphnef@kristllel I will. It sucks feeling like someone hurt you personally if that makes any sense. I was so upset I sent a first email and then 2 after I saw they had purposely damaged it. I honestly wanted to cry. I would have kept my new shoes.

Mar 10Reply

nikkidbarbie@kristllel got a response. They said my photos were not clear enough & I sent the shoes with wear on it. Totally false, they didn't even bother to look at the photos and evidence I sent.

Mar 10Reply

dtarnopolskaySame thing JUST happened to me. I sent out a brand new pair of heels and the buyer (@munequita38) is returning for "missing heel cap". All of my listings clearly state any damages to any items because I know how it feels to receive an item that is really damaged (and this one was not!). What is funny is that she didn't even comment that the item was damaged, she just filed a case. Now I'm going to receive a damaged item back for no reason.

Mar 13Reply

annamixHow seller I didn't have a bad experience, but how buyer - a lot! Some sellers write what item worn once, like new, posted pictures with bad quality or said what item without stains or holes - but i received a half of my purchased items with those defects... Its really sad what some sellers lied and waisted my time and money... In this situations i'm pleased what Poshmark protected buyers...

Mar 13Reply

jojoclark123I've only been selling on Posh for a little over a month. So far, no problems, but I feel like it's only a matter of time before it happens to me. My question is this: because these transactions are being done through the USPS, is this not somehow mail fraud, a federal offense. Would be hard to prove most cases, but having a recording showing you opening an empty box is pretty damning evidence.

Mar 14Reply

jojoclark123I would seriously consider contacting an attorney, or even calling the local police department in her city with proof (the recording), and see if they can't pay her a visit. And the more valuable the item, the larger the penalties and or fines might be. I'm just hoping this doesn't happen to me. I'm thinking I'll be making a switch back to Ebay. Best of luck to you ladies.

Mar 14Reply

azizaa@nikkidbarbie the same things happen to me I m waiting now for my bag to come back . The problem o sent porse with tag new with tag 😏 and she said is damaged and she got approved lol ..... this is joke 👎🏻 no protection who knows what I am going to receive back in that box

Mar 14Reply

azizaaSorry for mistyping

Mar 14Reply

nikkidbarbie@azizaa it is awful! There needs to be more seller protection!

Mar 14Reply

almasters11@alienhanna why don't they wait to credit the buyer until the item is received and accepted by you? That's terrible.

Mar 15Reply

alienhanna@almasters11 because posh doesn't offer any seller protection):

Mar 15Reply

almasters11@alienhanna that's awful. This thread was mind opening. I found it because I just purchased two sweaters from a buyer and they came heavily pilled and stained. Neither item had descriptions about damage. I emailed posh and asked if I could open a case or if I was partially at fault because I didn't ask about damage. response says they have a high number of emails right now. Anyone know how long into the third day I have to open a case, or should I just open it tmrw (day2) to be sure?

Mar 15Reply

hughestoyouI'm glad I'm not the only one angry with poshmarks buyer protection policy. I think it's so wrong that poshmark always gives the buyer their money back on purchases and let's them keep the item they bought!!! The seller gets their pay as well usually but that's not the point..What's happening is the buyer is turning around and selling the item they complained about.. I am so angry with how people are taking advantage of this and it's happened twice to me in the past week!!

Mar 16Reply

hughestoyouCONTINUED....Nothing wrong with the items I've sold and buyers are keeping my items and getting refunded and reselling!!!

Mar 16Reply

jaysablackwellI am so frustrated. I sold a purse and clearly said "NOT AUTHENTIC" in capital letters. The buyer filed a claim. Do they not read the descriptions??????

Mar 20Reply

whitneybaxter88@jaysablackwell I am having the exact same issue. Except this girl casts the bag was falling apart 🙄 which it was not. I took time stamped pictures of the thing but clearly she does this on purpose. She demanded I ship it to her within a day of the sale and then opened up a claim within 8 minutes of it being dropped off at her door. She's done this before by some of the notes in her closet. People never seem to amaze me 😒 like does this happen all the time?

Mar 21Reply

jaysablackwell@whitneybaxter88 Right!? I'm so annoyed!!!!

Mar 21Reply

savclouse@whitneybaxter88 I hate that anyone can get scammed here in the first place... but being a seller who just got scammed out of a $1200 pair of boots... I'm ready to start a class action law suit! I'm sorry y'all can relate 😞

Mar 22Reply

whitneybaxter88@savclouse it's absolutely amazing. I'm only out the cost of the purse and it wasn't much but it's just the principle 😒 I can't imagine girl. I'm so sorry. It's sad shitty people have to ruin it for everyone

Mar 22Reply

savclouse@whitneybaxter88 ya it's the principle alright! They're protecting scammers! If you go to the poshmark fb page on visitor posts, you can see mine and I posted the pics in the comments. They already refunded her the money too without even asking me for my side of things.

Mar 22Reply

distariaI am very new to poshmark and my first sale went very smoothly. Can't say the same for my 2nd one. I sent a pure white top to a buyer in pretty much perfect condition. She opened a case stating there was animal hair on the top and they accepted her case. I reached out to her because I don't even own a animal due to my apartments rules. She said that animal hair must of been a typo because the underwire on the shirt sticks out when you wear it.

Mar 22Reply

distariaI believed this story at first until I realized I have a picture of me trying this shirt on and the underwire doesn't stick out at all. Then the photos of it were released. It is literally a picture of a grey comforter with white specs that she made look like animal hair on top. 😒 also it's the only photo that she submitted. It looks nothing like my shirt and it's beyond me that they even accepted this case.

Mar 22Reply

whitneybaxter88@savclouse so poshmark approved her return and then she reported me. I'm so done with this app 🙄 after I get my bag back I'll be deleting this 😒 eBay has much better seller protection.

Mar 24Reply

ladysummerset@uhlissuhx2x Just experienced the same thing this week! So done! I reported to the BBB because buyer took my MK FOB off my handbag, saying it wasn't on it! Now, I have a bag without it's FOB!

Mar 24Reply

savclouse@whitneybaxter88 damn I'm so sorry girl! Posh approved my buyers return too. Even though I sent them pics of the condition of how I sent as well as pics of how the boots were destroyed when she returned them. I'm out an in redouble amount of money and this awful person got to demolish these $1200 boots and get her money back. I'm done.

Mar 24Reply

lilo1825@savclouse call them out on every social media account! I did on twitter and connected with founder! After 3 emails saying my shoes were fake I won the case. I kept fighting back sending them links proving my point. Just keep at it!

Mar 26Reply

savclouse@lilo1825 thanks so much! I'll have to make a twitter account because this is ridiculous! I still have yet to hear ANYTHING from poshmark!!!!! I'm so so so upset!

Mar 27Reply

savclouse@lilo1825 so I made a twitter account (@savannahclouse) and blew poshmark up!!! Like... I mean post after post after post... this morning I woke up to twitter notifications and an email reply from the Ceo. We will see how this plays out I guess. Sad deal that it takes this much work for the innocent party to get their justice. Even IF they fix this... I'm done with poshmark.

Mar 27Reply

lilo1825@savclouse I followed/liked! Hope it helps. Thats only way I got them moving. When they go quiet again u ask again! All of you here should RT/ share. 🙏

Mar 27Reply

gillian6246@hughestoyou How can buyers get to keep the items plus get a refund ? This is scary !

Mar 28Reply

hughestoyou@gillian6246 omg right!!!! this has happened 3x to me over the past 6 monthsand there was nothing wrong with the items i sold. the buyer opens a case on your item and poshmark then always gives them the refund with my experience and they give me the earnings from my sale but the bad thing is that they get to keep my items...SO WRONG...

Mar 28Reply

hughestoyou@gillian6246 these people are turning around and selling for more money than what they paid and poshmark never replies on this issue and its so frustrating! so i think people are catching on hey let me buy something then complain so i will get a refund and hey i get to keep the item too!. hoffman336 did this she bought a pair of converse and tried to resell them for $40 after she just paid $15 I gave her a deal and she turns around and does this! and got her money back!!

Mar 28Reply

savclouse@lilo1825 thank you so much! I finally got an email saying that if I shipped them the boots, they would credit my account with what I was supposed to get from the buyer. They were NOT happy about it lol but it's not like I can do anything with the torn to bit boots anyway, so I shipped them back today. Thank you for all of your help!!!!

Mar 28Reply

suppbrosephI just had the same issue. Irritated is an understatement. She claimed "didn't receive correct item" when in actuality she just changed her mind and wanted her funds back to purchase something else. I'm near close if not right there, to quitting Poshmark for good because of this.

Mar 28Reply

gillian6246@hughestoyou I thought that buyers had to return the item in order to get a refund ?

Mar 28Reply

gillian6246@hughestoyou that's so horrible, I'm sorry that happened to you :(

Mar 28Reply

hughestoyou@gillian6246 you'd think huh. I bought a shirt it had a big hole in it and they made me send it back so that's what makes me mad how those others don't have to send it back to me and they got refunded. Anyhoo just make sure you take good photos and your descriptions match your item your selling. There is always some bad apples in the bunch right. Have a good night and happy selling!!

Mar 28Reply

gillian6246@hughestoyou thank you for all of the information, I really appreciate it. You have a great night too!

Mar 28Reply

hughestoyou@gillian6246 your welcome😊 don't mean to be negative in any way and don't let this stop you from this. I've had over 360 items that sold and only 3 were bad experiences so for the most part it's fun and addicting for sure!!

Mar 28Reply

misskimmytouReading has horrified me. horrified me more; people complaining wrong items & being so nasty about sellers. I take videos before I box anything I take complete thorough pictures I keep a file so happens I got proof. I've been selling getting great reviews 4.9 star rating. I have had 2 people complain 1st who tried lowball a brand new dress with tags! She finally accepted counter-offer & wtote a lie rvw. Now woman saying a purse not correct color that I stated!

Mar 28Reply

misskimmytouI have never sent anyone a counter-offer I've accepted things as they are when I purchase them! This is very heartening to me Poshmark needs to stick up more for their Sellers and realize there are a lying deceitful people in the world who will do anything to get their money back. You can't return things at a consignment shop you should not be able to return them here if we have video and photo proof of the item before it was sold

Mar 28Reply

misskimmytouAnd the photograph Poshmark should not be permitted to give them their money back ever. As far as name brand high-end items and you've got the serial numbers the proof that it is a real authentic item with no stains and no problems absolutely not NO REFUND! And I'm tired of people low-balling me $5 for a new with tags dress that cost 75. Most sellers I've noticed try to be as honest and as Fair as they can don't buy from someone who only has a few pictures or not willing to send more!

Mar 28Reply

lilo1825@savclouse oh hoooray! Thats only way I got them moving. And its good they absorb costs as they will see sellers need protection! Glad it worked out! I would tell you not to sell to someone without "love notes" but my buyer had tons of "love notes".

Mar 28Reply

savclouse@lilo1825 after I get the money from poshmark for these boots, I'm not listing another item on this app again, until they change their seller "protection". I shouldn't have to spend hours upon hours fighting to defend myself when they take a whopping 20% of my earnings. If it was free.. I'd understand the risk. But it's not.

Mar 28Reply

lilo1825@savclouse exactly! Am in the same boat. I took down all the $$$ stuff. Left stuff thats not worth stressing $$ over. Ebay is better surprisingly. At least they give you a chance to explain your side! Came to Psh to avoid ebay- now am back on it.

Mar 29Reply

savclouse@lilo1825 lol ya... speaking of eBay, I just bought something last night and woke up to the item being deleted, and the seller not being a member of eBay any longer 😂 after I had already paid. I just can't win here! Lol think I'll stick to the old fashioned indoor shopping from now on lol

Mar 29Reply

lilo1825@savclouse hahhaa oh no! Am sure CS with ebay will be easier to get $$ back!

Mar 29Reply

savclouse@lilo1825 lol definitely!! Ugh my package to posh headquarters says delivered... but no response from posh and no pending $. How long did it take your case to be completely finished?

Mar 29Reply

lilo1825@savclouse oh gosh the whole case took 3 weeks before my measly $36 showed up in my account!

Mar 29Reply

savclouse@lilo1825 oh hell! This is ridiculous!

Mar 29Reply

savclouse@lilo1825 well surprisingly, the money was made available just an hour or so ago. Finally a light at the end of the tunnel lol

Mar 30Reply

lilo1825@savclouse 👍👍🎉🎊🎉 power of social media. So glad you were persistent! Thats only way for us to make a point! Still rattles your selling faith 😖.

Mar 30Reply

savclouse@lilo1825 well if I hadn't have found your story I wouldn't have known so hank you thank you thank you

Mar 30Reply

lilo1825@savclouse 😊😊

Mar 30Reply

msjillianraeI'm really CURIOUS here. Has anyone had to deal with a buyer returning an item and it either #1: came back damaged than when it went out or #2: the buy sent a different item back like for example your authentic purse you sent them came back as a cheap fake. Anyone every had this? What did you do? I would literally flip out. I take pics before I ship to cover myself. I might start to video tape when I send and if I receive the item back.

Mar 31Reply

msjillianrae@hughestoyou when they got a refund, did they take it back from your earnings? Never happened to me yet so I'm curious

Mar 31Reply

hughestoyou@msjillianrae poshmark gave me my earnings just don't agree with them on letting buyer keeping item and getting a refund. They should advise them they are not allowed to resell item ya know. I think there should be an area on here maybe this can be the place where everyone can drop the usernames of those people to stay clear of so others know. I'm seeing it happen more and more not only with me but reading in others profiles. Sad!!!

Mar 31Reply

hughestoyou@msjillianrae I just did this yesterday cuz I read on a buyer who bought from me yesterday that she claimed she never got a package and I want my proof for poshmark if she opens a case. Took photos of item and it wrapped and inside box and taped shut . Poshmark will have proof it shipped with tracking

Mar 31Reply

griffyndor61@hughestoyou I am finding all of this very interesting because I am afraid that someone bought something from me, wore it, and maybe damaged it herself and now, she is wanting to return it to me via Poshmark complaint...she's had time to wear the dress, and she has no listings at all...

Apr 01Reply

hughestoyou@griffyndor61 ya I wouldn't put it past her in fact I had a gal just buy a pair of TOMS and claimed the soles were damaged and Slip off her feet which makes me angry cuz not my fault they slip off and soles were not dmgd and poshmark gave her the refund and who knows what they will look like when ever I get them back ugh. Sorry that happened to you.

Apr 01Reply

hughestoyou@griffyndor61 but even tho there are some dishonest people out there don't let it ruin your selling. For the most part you will meet wonderful women and have fun doing this as I do but it's moments like that that it ruins the fun

Apr 01Reply

griffyndor61@hughestoyou Thank you! Just kind of upsetting to get a complaint...I'm fairly new to selling...I bought the dress on here, didn't fit me, so I resold it...now, she's saying this...So sorry that you had this as well...the dress was a high-end Free People dress but it was pre-owned...seems like now she's saying that the dress is damaged, etc. What happened with your TOMS? Refund, you refund, or what?

Apr 01Reply

griffyndor61@hughestoyou you are sooo right, and thank you for being positive...just frustrating!Just makes me feel like I was dishonest even though I was totally honest...but, I needed to talk to you! I was so upset, and now, I realize that it basically happens to everyone!

Apr 01Reply

hughestoyou@griffyndor61 oh she got her money back I lost sale and yes when you get case open notices it makes you furious. I always msg the seller saying why? Poshmark is not consistent with their buyer protection and sometimes I wish it was final sale

Apr 01Reply

griffyndor61@hughestoyou I totally agree! Is there a way to not sell to someone who appears to be a "jumper?" By that I mean no listings and just appear out of nowhere?

Apr 01Reply

kbean156I have been on Posh for a long time and have really good ratings and have never had a return. I just got my first claim filed against me because the buyer said the purse wasn't authentic. It was! I only sell authentic items. I looked on her page, and she accused another buyer of selling a non-authentic item tonight too. I am really nervous! I have heard horror stories. How long does it take to hear back from Posh in regards to the claim? Any advice?

Apr 03Reply

modernragI'm so sorry that this is happening to everyone else on here! I'm fairly new to Poshmark and I just got a claim filed against me. They stated item wasn't as described. The case got approved and my item is being returned. I emailed Poshmark asking what exactly was misrepresented. Anyone know how long it takes to get a response back? And should I contact the buyer to see what the problem was? Im afraid I'm gonna receive a damage product and my account now has a caution.

Apr 03Reply

modernrag@kbean156 I got the message that a case was filed against me on Thursday and it got approved today 😞, so mine only took a few days.

Apr 03Reply

kbean156@modernrag ugh I am so sorry to hear that! How frustrating. I am really nervous. It was an authentic purse and if it gets approved, I'm not sure what I will get back...I've heard horror stories. What do you mean your account has a caution?

Apr 03Reply

modernrag@kbean156 I completely understand, I'm on the same awaiting my item to be returned to me. Apparently once a claim gets approved against you have a caution under your posh stat. If you go under posh stats where it shows days to ship, etc the caution will be there if the claim gets approved.

Apr 03Reply

kbean156@modernrag Geez, that is really disheartening! I am just so disappointed that the dishonest people out there can ruin Posh for all of us 😔there doesn't seem to be much protection for the buyers

Apr 03Reply

modernrag@kbean156 yes! No protections for buyers what so ever. Someone files a claim against you and posh doesn't even tell you what the claim entails. This completely ruins your rep as a seller.

Apr 03Reply

khamb22Does anyone know how long it takes to get an item returned to me? Are there any regulations? Posh doesn't respond! Thanks

Apr 05Reply

tivilla@modernrag Hi ! Did you check your email ?Posh must send you email with explanation why the buyer opens the case.Im in same situation right know so they sent me email with explanation ( size as not as described but it's a not a true ) so never ever I will sell my items to someone who just start shopping on Posh .Hope my info will help you to find out the reason 🙏🏻😊Nice & sunny weekend 💐☀

Apr 08Reply

modernrag@tivilla I'm so sorry this happened to you. Yes, it's item not as describe, but they don't even tell you exactly what it is before approving the case.

Apr 08Reply

tivilla@modernrag I do have one more question if the buyer will returned damaged item ( not as I sent to her ) Will Posh help me or not ? Thank you 🙏🏻😊

Apr 08Reply

modernrag@tivilla I'm actually in the same situation right now. I'm really hoping they are, because my item just got shipped it says, but I'm out of town. I hope it's in the condition I sent it.

Apr 08Reply

tivillaHi everyone! Just beware of buyer @yellowflower78 ( she dishonest buyer ) She open the case cuz my item not as described( wrong size ) but it's a not true .If interested please check my page ( she purchased the top by Philosophy from me) Totally not recommended buyer .

Apr 08Reply

jenner383I know this is an old feed. But I have a question. I just had my first issue with buying on poshmark. I purchased a floral bomber jacket Which was a tough choice because of all the different patterns. I finally chose the one I loved most. And it came and it was a different floral pattern than the 5 pictures in the listing. So Is that ok? Why isn't it as described. Yes it was floral design but not the same at all ???!! Am I wrong to say it's not as described ??? Please help

Apr 08Reply

tivilla@ksa216 Please read 🙏🏻😊

Apr 09Reply

lunajd@lisawayout I'm also going through this

Apr 14Reply

shenanigans949@mockngbyrd Hmm...

Apr 15Reply

josie_vI am as well going through this with a game I sold and now she stated that it just wasn't what described and everything was exactly what I told her now it's been a week and still no money or nothing in the mail what do I do?!

Apr 16Reply

jigar21@josie_v this happened to me as well i described an item and posted pictures and now the buyers want to cancel they wasted my time!!!!

Apr 18Reply

josie_v@melina621 I actually requested photos of why she is returning and she actually took the game disk and replaced it with another disk that was super scratched up and submitted not thinking I would see and posh mark won't reply or do a damn thing about it, it's ridiculous now I'm afraid I'm going to get a product back that wasn't even mine !😓

Apr 18Reply

jigar21@josie_v thats ridiculous! I tried contacting poshmark and the buyers as to why they are returning and ive got no response and poshmark even states everything is final sale. This is horrible im not selling anymore on this site

Apr 18Reply

josie_v@melina621 I know ! There is lack of communication and nothing to protect sellers it sucks!

Apr 18Reply

jigar21@josie_v any other sites protect sellers?

Apr 18Reply

josie_v@melina621 not that I know of :/ unfortunately I'm just trying to get rid of everything before I move so it's just for another couple days

Apr 18Reply

natashasulistyoThe exact same thing happened to me too. I wonder does the buyer takes a lot of time to ship back the item? Did any of you ask the buyer to ship the item as soon as possible because I'm worry that I will not get my item back.

Apr 18Reply

katiamsclosetI bought a dress for my prom, which is in 2 days, and it was so beautiful in pictures but the woman didn't post any pictures of the actual product and I bought it anyway. When it arrive it was awful, nothing like the pictures, the embellishments are falling off, the ribbon is ripped, and the material is so cheap! I made a report to pm and in hoping I can get my money back in time for a new dress.

Apr 21Reply

aiciI shipped 2 dresses to someone and she broke a zipper on one dress and she discolored the other. Then she claimed product is not as described. But fking PM refunded her and left two broken dresses for me and I am so fucking mad and this is beyond outrageous.

Apr 21Reply

annikaz67@tabertheraver Then PM needs to revise their return policy statement. It clearly states "All sales are final."

Apr 21Reply

aici@annikaz67 you know what pisses me off more. Someone broke my dress and claimed it was broken before it got shipped. But my dress was new and never wore my listing clearly showed the zipper was perfectly fine and zipper all the way up. Wtf is wrong with PM support. Sellers have 0 protection

Apr 21Reply

aiciSELLER BE AWARE: redeuxstlyle would break your item and claim its "not as described" Be safe to all my lovely sellers out there. It's been an outrageous situation for me where she broke my NEW dress zipper and sent it back to me broken!!!

Apr 21Reply

aiciSELLERS BE AWARE: ID: redeuxstlyle would break your item and claim its "not as described" Be safe to all my lovely sellers out there. It's been an outrageous situation for me where she broke my NEW dress zipper and sent it back to me broken!!!

Apr 21Reply

annikaz67@coutureenvy

Apr 21Reply

annikaz67YES!!! You said exactly what i was thinking to tabertheraver! Just to add to it, PM should revise their return policy statement then. It clearly states "All sales are final." You rock @courtalu!! Brilliant! 😎

Apr 21Reply

annikaz67As if its not bad enough, i was browsing through Brands and made the mistake of looking at 10.Deep brand. User name sylivamelendez is just one of many posts that appear to be "trafficked" or posting of their own will. Also even more revolting was pic of young boy with user name hump87. Beyond sick. Reported it and got usual response. This needs to be reported to FBI or someone high up there.

Apr 22Reply

annikaz67Exactly what is the deal with pretty much everything on the 10.Deep branch? If PM is such a "reputable" company and monitors content closely, apparently posting a glass of water, an eyebrow, blank squares and humans with a pricetag on them, even if the ones posting it think its funny; makes the whole PM site look like jackholes are in charge. Only reason im still on here is because im supposed to be getting boots 2mrw. Fingers crossed.

Apr 22Reply

teressa_pdxFrom the buyers perspective I want to say that we're not all bad, lol. I buy on here quite a bit and I've had a mostly great experience! There's always going to be a few a-holes who ruin it for everyone else. Of all my purchases, I've had to return 4 things for misrepresentation. It wasn't a matter of receiving it and changing my mind. The items simply were not as described. Period. Sadly, I think there's dishonesty on both sides of the fence.

Apr 22Reply

kyprea7I sent a shirt out and he buyer lied there was an odor. It was washed and clean. They sent documentation but how can you prove an odor on pictures? Poshmark sided with them and now the item is being sent back to me. I suspected the girl lied and had a change of heart when she saw the shirt in person and filed a report that it was misrepresented that it had an odor.

Apr 22Reply

beautyrevealI'm dealing with this now

Apr 24Reply

nilesboutiqueHere is a good a lady bought 3 bundles from me and return it back to me without the handbags dust bags and original boxes! Wow what people do for a free dustbag! It's a shame

Apr 25Reply

mjayedelgadoI am currently being "reviewed", it's frustrating and stupid considering it's been 4 days and it wasn't a huge sale at all, not to mention a complete lie! But anyways can anyone tell how many days these things usually take?

Apr 25Reply

safryan@mjayedelgado me too! I have had a case opened on a pair of brand new with tags shoes and I do not know why!!!

Apr 25Reply

mjayedelgado@safryan well they just approved the supposed claim so now I'm getting my stuff shipped back and now all i can think about is they won't be in the exact condition I initially sent them out to be 😒

Apr 25Reply

teressa_pdx@alicehoopz have you tried ebay? That's where I sell. Seems like their fees are less and when a buyer opens a claim you actually have 3 days to respond. Unless something is dramatically different from the listing you have the option to close the case yourself without issuing a refund. Of course then the buyer can trash you with a bad review. I guess they all have their problems.

Apr 26Reply

teressa_pdx@alicehoopz exaxtly... it also bothers me that Posh doesn't give you the option to send a private message. I've read horror stories here about some bad buyers in particular and I don't like that they can post negative comments all over your stuff for anyone to see, and then possibly be afraid to purchase from you due to past "issues". I dunno... I guess they've all got their drawbacks.

Apr 26Reply

lululeroseTotally. Same happened to me i think the girl didnt like the way my dress look on her. So she made a whole on the back of the dress and returning stating that it wasnt as descrubed. Poshmark sided with her even tho i tried you have no idea how many times to contact them so i cohld send prove. At first they leave you on the limbo and dont tell you why the scammer is returning the item. Then poshmark will tell you a bunch of lies. Btw dont buy or sell to that scammer @brittbrittx017

Apr 28Reply

brittbrittx017Wow I hate Poshmark sellers that sell you cheap clothes that aren't as the pictures describe it. So glad Poshmark understands scammers and let me return a poorly made piece of clothes @lizlizzy88 excuse me I didn't put any hole in your dress or tell Poshmark there was one.

Apr 28Reply

itsreeese@mjayedelgado Was your stuff in the same condition? Im scared because a buyer is doing the exact same thing. Did they ever tell you why the buyer is disputing the item?

Apr 28Reply

jaclynmc23@alicehoopz same here. I'm so confused as to why they claim no returns when it's clear there are. They should have items shipped to them and then sent to buyer to avoid all this.

Apr 28Reply

jaclynmc23@mjayedelgado it can take weeks.

Apr 28Reply

jaclynmc23@mjayedelgado yup!!! Same thing here and no one to call?

Apr 28Reply

mjayedelgado@itsreeese i just got my order back today and it looks to be the same so I'm thankful for that. I'm just sitting here starring at them trying to figure out why their saying it's "counterfeit" & "not original" 🙄 I wonder if footlocker would say the same being aware I bought them there 🤔

Apr 28Reply

mjayedelgado@jaclynmc23 it took about a week for mine and it got approved being totally on their side because the only thing I was able to do was send a message which I did!! Saying I could provide proof of purchase if necessary. Did I get a reply? Noooo Did they ask for my side of the story? Nooo!! Then a week later they send an email saying there wasn't enough proof to say their authentic, umm ok well how you gunna say their not authentic??

Apr 28Reply

jaclynmc23@lilo1825 I have to say I feel better about it now. I put so much work into making it look nice and tissue paper and the whole 9 yards for a $8 wallet to be returned that I know I mailed out with no stains.

Apr 28Reply

jaclynmc23@mjayedelgado I'm seriously afraid to sell anything or any value anymore.

Apr 28Reply

jaclynmc23There needs to be a two way rating system.

Apr 29Reply

jaclynmc23@hughestoyou yes! Like I said before there needs to be double rating like uber - both buyers and sellers!!! I've had so many great experiences up until now - seems a shame to cut the cord but I can't afford this crap. I put a lot of work into presentation and what a slap in the face! People suck. There's a lot of great people on here too though...

Apr 29Reply

hughestoyou@jaclynmc23 ya don't let it stop you from selling. I've been on here for 7 months and have had only 3-5 crazies lol I'm not letting them stop me from enjoying this. Poshmark really neglects the sellers side of things though and their response time is ridiculous and always the same email responses . Horrible customer service on their part not to provide a contact number.

Apr 29Reply

jaclynmc23@hughestoyou I know right?? So shady! How do you spot a crazy on here? I made a mistake on a listing once and felt so bad (wrong shoe size typo) and it took forever to process -now I'll most likely be getting a damaged wallet back without poshmark offering any support or even hearing me out or looking at my ratings, etc.

Apr 29Reply

jaclynmc23@hughestoyou Without the seller they won't have a buyer so it's really asinine to ignore all of these comments. What happens if you decide to cancel an order? Now am only selling used and lower priced items that I don't care about losing.

Apr 29Reply

jaclynmc23@hughestoyou The strangest part was that she paid $7 for an almost new wallet that cost over $100 and then lied about stains? Unless poshmark approves all returns she must have damaged it herself. That's all I can figure out. I doubt it got damaged by the post office. So shady though no one to contact!!! Ugh need to let this go lol!!

Apr 29Reply

hughestoyou@jaclynmc23 lol not sure you can spot them lol. Just make sure to use all 8 photos to get every image u can of what ur selling and descriptions accurate since that's what poshmark checks when determining the refund to seller. I always msg buyer asking them if they have viewed all the photos and read descriptions since all my items I sell are preowned and they appreciate that I ask. Happy selling. Also block all users when they do this to you I do lol and low ballers

Apr 29Reply

hughestoyou@jaclynmc23 ya it stays with you for a good week or two then u get sales and move on. Why sell for $7 when it was $100? Girl I'd be selling for more 😊

Apr 29Reply

jaclynmc23@hughestoyou Purging my ridiculous evidence of pre-kid purse & wallet hoarding, lol. If i want a new one it's a rule an old one must go and I already had my eye on a hobo wallet hence the selling for peanuts, lol. Two kiddos under six cramp my purse hoarding lol!

Apr 29Reply

jaclynmc23How do you message seller btw? In your listing or can you send direct message?

Apr 29Reply

jaclynmc23@hughestoyou thanks for your support - means a lot & I feel much better after my rant!

Apr 29Reply

cshillsideshopSounds like people have figured out how to get stuff for free! This just happened to me for the first time I was shocked. The person bought a pair of my jeans that were basically new for well below what I was asking for them. Then they waited until the last second, before I would automatically get my earning from no response, to report it as being damaged but they were brand new jeans!

Apr 29Reply

cshillsideshop@iluvfrogs22 I know after a certain amount of time you can cancel your order if it hasn't shipped!

May 01Reply

cshillsideshop@krialak I think it's up to posh and how long they take to "review" it I'm on day 3 and I've heard nothing 😒

May 01Reply

makenna2009Poshmark should have a suggestion box...I think the more popular the app has become, more scum is being attracted to it. Ive been buying/selling for 2 years..and only in the past month have I gotten 2 cases opened on me. Both for "items not as described"...and without even getting a chance to simply say BULLSHIT, Posh refunds their money. I'm debating closing up shop as I type...reading all these horror stories really pisses me off more than my 2 opened cases...

May 02Reply

makenna2009...WE are essentially posh's "employees" as sellers- helping THEM make millions...yet when buyers make bullshit accusations over a measley 50-60 bucks (measley to POSH, additional income for a SAHM), they clearly are letting us know they dgaf. My stomach turns while reading some of these comments about receiving empty boxes, destroyed items, or 2 left shoes!?!?...it's literally INSANE!!!

May 02Reply

humblethreadsThanks for this thread! Does anyone have an idea what happened in my case? I checked funds and noticed some were missing from a sale. Go to see an item had been canceled. This item was sent and delivered and the buyer never accepted it so funds were released to me. At that point that should be final sale right? Two weeks later, I see a cancellation and no emails from posh about a case or anything. My money for this transaction is not in my funds. how does this happen?

May 02Reply

makenna2009@perfumebliss that shouldnt happen...even when a customers card declines, the sale doesnt go through. If there was never a case opened on the item and you delievered it w/ verification they cannot cancel...they can only cancel if you dont deliver within 7 days. I heard some poshers accounts were compromised back in February...might want to change banking info? You def wouldve gotten an email for a dispute! Hacker may be seeing if your money/account is ligit.

May 02Reply

humblethreads@kwhitty126 thanks so much.. that sounds really scary.. I still haven't gotten a response from posh.. when the person didn't accept their order I did block them because I don't want repeat buyers who don't release my funds quickly, I'm wondering if maybe that had something to do with it? I transferred all the rest of my money today but yeah I agree they should not have been able to cancel

May 02Reply

gigigotstyleI just sold a wedding dress and the buyer received it and opened a claim 😧. I double checked everything. There's nothing wrong with the dress. Now I'm worried and I'm going to get a damaged dress. The item is as described. Unless it was damaged in transport it was NWT. I never wore it. I'm so upset and worried that my beautiful dress is going to be returned damaged. Of course she's new to poshmark not rating, one listing and that should have been my cue.

May 03Reply

gigigotstyleFrom now on I'm either selling to those who have a closet and have a high rating or I'm getting off poshmark. They need to protect sellers and stand by sellers who have a track record.

May 03Reply

gigigotstyleIf it comes back damaged I'm going to report poshmark to the bbb and write a lengthy review of them. I will put both the buyer and poshmark on blast. It's not right.

May 03Reply

shadaerobHey guys what happens when a buyer opens a case on you?

May 03Reply

callmemackUgh! How about a buyer CUTTING OUT THE TAG and claiming there was no sizing listed on the item!! So fed up 🙄👿

May 03Reply

humblethreads@kwhitty126 just to follow up for anyone who reads my issue and wants to know what happened. Poshmark told me The order was cancelled due to unverified payment from the buyer. My proceeds were just released. I'm glad I got my money back but I think I'm going to do what some have mentioned which is not sell to new buyers without closets or ratings. This person did not have either and it's just not worth it to deal with this if they're going to take days to figure it out.

May 03Reply

amccarthy38When a buyer does a return does the seller lose the 20% fee that Poshmark took from them in the sale or do they receive the full amount back for the item?

May 05Reply

theswedishgal@gigigotstyle This just happened to me! The glasses were all scratched up and the make-up train was ruined inside. My pictures when the items shipped out were exactly how the items were. I'm furious! How am I protected in all this? The girl even took 48 hours to open a case. Can someone please advise! (I got my items returned today all messed up!)

May 05Reply

gigigotstyle@jeaswe I'm so sorry to hear that! Luckily and much to my surprise poshmark sided with me. Did you take pictures before you shipped the items? Did you deny the claims when she opened the case?

May 05Reply

gigigotstyle@jeaswe I would contact poshmark with photos of how the items came back. Is it possible it happened through the mail? Ask if there's anyway to open an insurance claim with usps. You might be able to get reimbursed or at least poshmark can reimburse you and they deal with insurance. Try to stay positive. That helped me get through this.

May 05Reply

theswedishgal@gigigotstyle the items are not from the postal service. I think she changed her mind and decided to scratch up the items to avoid having to keep them. I take pride in my things and would never send out something broken.

May 05Reply

gigigotstyle@jeaswe I know you would never do that. But perhaps the damage could be blamed on shipping so that maybe you could get reimbursed from poshmark? Maybe that's a stretch but I think your only recourse is to contact poshmark with photos and plead your case. Point out your track record as a buyer and seller. Provide photos. If they leave you no other choice go to BBB.

May 05Reply

theswedishgal@gigigotstyle thank you! I'll do that. Have a great weekend 😘

May 05Reply

itsreeese@mjayedelgado I just got my return package from @aydansa and she didn't put the case and clothe. Scammer, this girl is so stupid

May 06Reply

rinkadinkhey everyone. I just got the e-mail that my item is in review. I literately sent a brand new item. I am pissed right now and the buyer will not respond to me and I see she has been active on poshmark. How long does something like this take? after reading the comments I fear I will not win this, did yall have to pay for the shipping to receive your item back? So mad right now and wish poshmark and the buyer would get back to me >:(

May 08Reply

rinkadink@jaclynmc23 hey, when your wallet got returned to you, did you have to pay the shipping?

May 08Reply

annikaz67@rinkadink I have the same question. I was thinking about starting my closet full of used gently clothes in perfect condition, but am unemployed and this would be money for me to just simply exist for now. So definitely cannot afford to PAY back for any reason. Do I get my money refunded after any dispute that may take place with buyer?? Would greatly appreciate any advice/help. P.S. I have purchased 3 items with no issues. Thanks for any help!

May 08Reply

rinkadink@annikaz67 hey! So all i know is, is that i don't have to pay for the shipping of the return of my item

May 08Reply

melanie1396@pariscute no what happened to me was I posted a description of the small stain inside the purse I was selling along with a picture. A women bought the bad and said she had no idea about the stain and the bag "smelled weird". Idk how that can be a complaint when the company can't even check that and the bag was one straight from the coach store.

May 09Reply

krissy007@pariscute I have gone through this and the item was returned heavily damaged and nothing was done about it

May 09Reply

jennlea76@mindey89 how did this turn out? I am experiencing this right now. I know the shirt didn't have any stains and it is white and transparent so you would have been able to see. Poshmark decided in both our favor, but I am disheartened that the claim was made knowing shirt was in fantastic condition. Never mind I had $5 tag on it giving me a whopping $2.05...I just want shirt back in same condition...was yours returned properly or tampered with? Thanks!

May 09Reply

lavendersereneI was wondering if anyone knows if an item $500 or more that is sent to poshmark concierge to be authenticated then sent to the buyer and also be returned if the buyer is not satisfied?

May 11Reply

lavendersereneI recently sold a pair of brand new shoes. However, the buyer claimed there were defects and poshmark sided with the buyer and allowed the return. I received my brand new shoes back with damage the buyer caused. I have photos of the exact spot where the damage is now and my previous photos that doesn't have the damage.

May 11Reply

lavenderserenePoshmark gave me $15 credit when I didn't ask for it. I'm not even sure what the $15 is for? For them to say sorry, they made a mistake? I only want them to be fair and investigate the claim properly prior to allowing a return. As I read all these things that have happened to everyone, it just seems so unfair. Thank you @courtalu for making this listing to allow us to share our frustrations.

May 11Reply

avenueboutique@whbmfan this happens to me! I have almost all 5 star ratings and have sold almost 300 items. Every now and then I get a buyer that files a dispute and I don't know why but am asked to provide supporting photos when I don't even have item any longer or what is disputed??? Posh usually sides with buyer. I always ask how sellers are protected??

May 11Reply

couturedujour24@amy0592 someone is claiming the exact same thing with me. I just sent them a new with tags Victoria Beckham for target shirt in a Size Medium. They are claiming it was the wrong size. Target has a 2 week return policy on her line & now my return time is up so if Posh sides with her I'm screwed and I could've sold the item for more money. Did posh side with her or you? I am new here & have been selling on eBay for almost 10 years and never had this problem! Has anyone else had this problem here?

May 13Reply

abudgetbabeIm fairly new here (few months) & am unsure about poshers cancelling orders. A buyer opened a dispute against me today. I would never rip off someone intentionally or otherwise, but asked no questions before bidding. included photos of my own and of when originally purchased on posh. Not sure how long for an outcome but not happy . I have enjoyed some fun poshers I have met but some are nothing but a drama-fest.

May 13Reply

xxbonbonxxI'm dealing with that now, posher bought 2 items from me, same items in different colors- and didn't bundle them, just ordered them separately (🙄) then she opened claims on these brand new items, taken out of their bag for 1/2 hr at most before put back in. she has an issue with BOTH items- boutique items I've sold multiple Of with zero complaints- she just happens to get two duds? I seriously doubt it. A "loose zipper" Yeah right- what are the odds?😒

May 14Reply

rosesitty4321@coutureenvy absolutely. I have a claim against me, let's see what Posh does.

May 14Reply

annalisabowman1@eziligede just got a very rude one star and comment stating I was stupid for not describing my item correctly. Buyer accepted order therefore has no return rights. I have over 3000 items listed and a very high rating as a seller. My buyer knows she has no rights so being immature and rude is her way of getting back at me! BTW items were listed and described perfectly!

May 16Reply

bobbi511@supjdubbb Same issue. Sold from a manufacturer who equates a large with an 18-20, so I listed the true size. Photos of the tags with L in my listing but I got no questions from her on the size. I sent PM the size chart from the manufacturer which shows the size I listed as accurate. Now I read remarks here & on the internet that PM sides with the buyer despite evidence. My sale was small & most of my buyers have been great. But, it still sucks to be falsely accused of misrepresentation

May 16Reply

bobbi511@pariscute Agreed. Ebay has a list. I wish Poshmark did. I am guessing there would be some repeat offenders.

May 16Reply

abbyyybrandon@annalisabowman1 I just get a case opened on me too! I feel ya! This stinks :(

May 18Reply

annalisabowman1@abbyyybrandon oh I wish you luck Sweetie!

May 18Reply

annalisabowman1@bobbi511 when someone opens a case I immediately block them so they cannot shop my closet in the future. I asked Posh and they said that was fine.

May 18Reply

bobbi511@annalisabowman1 they gave her the refund. I put size charts on all my stuff now, but they will find something else I am sure. I am asking charities if they want my stuff and selling off the rest. I got some plus size stuff on there for dirt cheap until I find folks in need who can use it. I think I am pretty much done with PM myself.

May 18Reply

bobbi511@annalisabowman1 I have been trying to figure out how to do that. I think this was a passive-aggressive stunt by the buyer because I didn't accept her lowball offer. I am pretty much done with PM. I definitely won't accept an offer from her, but I don't want to deal with her in another sale.

May 18Reply

annalisabowman1So sorry you're leaving😟. Please follow me to keep in touch. Good Luck and take it one day at a time, relax mode......AnnaLisa

May 18Reply

beflipper@annalisabowman1 I can relate- I had someone buy disney sneakers they weren't worn in perfect condition- she submitted pictures saying item not as descant Poshmark let her return them, they don't return Emails I must have sent 10 of them. She has my shoes and I'm not getting paid, it's not fair.

May 18Reply

beflipperAnd I got 3 stars for selling brand new pink sandals- she said they weren't clean! Can't get any cleaner then still in plastic with tags, I asked buyer why she said that and no response- nasty people

May 18Reply

clc130@tabertheraver exactly right!

May 18Reply

amdawn27I just got scammed too. I sent a pair of Brand New in the box booties never worn. Buyer never accepted package then right before the monies were to be released to me, buyer filed a claim. Buyer then sent in pictures of her own used booties (seem to be same brand/style but hard to tell from the pics Posh sent me). The pictures are of booties that are Darker than the ones she bought from me and Poshmark has authorized her a return.

May 20Reply

amdawn27What happens when she returns an empty box, a different item, or my item damaged??? I lose my $120 booties, that's what. I'm done with Poshmark... What a shame that Poshmark is helping these people commit fraud. VERY disappointed.

May 20Reply

boyghostsI had a buyer report a false claim on a pair of shoes, the claim was approved by poshmark for a return, but today I checked and saw the funds were still released to me? The sale is marked as delivered too. Does anyone know what happened?

May 20Reply

bobbi511@boyghosts I got an email from Poshmark today saying they approved the buyer's return on May 17 but they have no record of her returning it yet. They said if she doesn't return it "soon", I would have the funds released. Maybe that is what happened in your case.

May 21Reply

couturedujour24@courtalu I completely agree with you and stopped selling on here completely after only selling for one month. I sold some items from the Victoria Beckham for Target line all new with tags, they only have a 2 week return policy to target since it's an exclusive line.

May 23Reply

couturedujour24A girl on Poshmark claims I didn't send her the right size and I did because it was the only size I had and it was listed correctly. Poshmark sided with her without even looking at my evidence.

May 23Reply

couturedujour24It is now past the return date at the store but it doesn't matter because she still hasn't sent it back a week later! This is such BS and there's no way to contact Poshmark about not receiving a return there's only a way to submit a claim if there is something wrong with the return! What's wrong is it never should have been allowed to be returned and it never even got returned!

May 23Reply

couturedujour24There is no phone number for Poshmark you can call to speak to someone about it either. I'm sticking with eBay they protect their sellers because that's who they make money from. And there's always someone to speak to there. Does anyone have a phone number for Poshmark where you can actually speak to a human and not a voicemail??

May 23Reply

couturedujour24@bobbi511 did you contact them first about it? They approved someone's return to me on may 15th. It says a label was printed but not shipped. There is no way to submit a return problem without a picture of what was wrong with the return. What's wrong is i never received my return, it was NWT so I've lost a lot of money!

May 23Reply

couturedujour24@amdawn27 poshmark didn't even send me pics of the shirt the girl wanted to return to me, mine was new with tags exactly as described in the listing! She hasn't returned it but got her money back! How do I contact poshmark? Whenever I email them I get an email back saying they are busy and did I go to their help section to find an answer to my problem!

May 23Reply

bobbi511@couturedujour24 PM sent me an email saying that it hey approved the return, but the buyer hasn't shipped the items. I am not sure how long I have to wait. My stuff wasn't too valuable, but I was going to donate the dress to DFS along with some other things I found that they can use. I'd just like to know one way or the other

May 23Reply

bobbi511@couturedujour24 I have some old BF jewelry that I was going to sell. It mostly semi-precious stones. I will take it to a local jeweler first. I am not going to risk anything valuable on PM. I've read too many nightmares about sellers losing money.

May 23Reply

bbglitters2228@k1kid how did you see what the buyer argued was not as described? I am trying to ask what is wrong with a dress I sold and the buyer and posh are not responding - it says claim was accepted and it's going to be shipped back, will they charge me to have it shipped back to me?

May 23Reply

bbglitters2228@nikkidbarbie I'm dealing with them same thing? Will posh mark charge me to have it returned back to me? I'm so confused on why she said it wasn't as described

May 23Reply

nikkidbarbie@bfaylor1 the buyer will ship your item back to you. Posh will not release your funds and will refund the buyer.

May 24Reply

amy4493@desstoni12 I'm wondering how long the claim takes before Poshmark respond I been waiting about 3 days and no response

May 24Reply

melonposhmarkI had this happen to me and poshmark actually did deny the return. I had a buyer purchase a $7 dress and try to return it bc she claims its the wrong shade of brown, but it was exactly as pictured. She filed a claim. I was more annoyed than anything bc i literally answered a ton of questions and modeled the dress for her, all for my peofit of $4.05, are you kidding me? But i was so happy when poshmark sided with me on this because it was so ridiculous.

May 24Reply

bobbi511SMH. Another $3 offer on a $4 item in which I wrote "Firm price if purchasing alone." Countered with the original $4 since PM gave me grief about declining a previous $3 offer. Do people really think we should go through the trouble of wrapping, packing and schlepping it to a mailbox or PO for 5 cents? Anything that's not gone by June 10 is going to the church rummage sale. It's better just to take the tax deduction

May 24Reply

idefylabels@courtalu going through this right now idk how a brand new pair of boots that I took measurements of every inch for her & another post filled with pics isn't as described then again she has no history here I'm emailing posh screenshots of everything if it comes back worn they better refund me

May 26Reply

idefylabels@mbutry omg did they have history on posh? The person I sold to has 0 history & if posh takes her word over mine when I made an extra post for her 16 pics total measurements etc I'm done here

May 26Reply

mstraveler54It is unfair that sellers are rated, but not buyers. I sent someone a perfect blouse and she claims it has a stain in the front. PM sided with her and is sending it back to me, probably destroyed for good. The buyer has no history and no items for sale. There needs to be a list of unscrupulous buyers, and we sellers need to be able to add to that list any buyers we've had to deal with.

May 27Reply

brookelizzyyHey!! I'm not sure if you know the answer to this but when someone cancels an order that u purchased how long does it take for the money to go back into your account? Thanks!

May 27Reply

mstraveler54No, I'm sorry that I don't know. You might try googling and see what comes up. There is this link at PM that may help https://support.poshmark.com/customer/en/portal/articles/2069739-how-do-i-cancel-my-order-

May 27Reply

mstraveler54There needs to be a page formed where sellers can add the names of buyers who are unethical. If a buyer's name appears on that page, sellers could refuse to sell to them by canceling the sale.

May 28Reply

sassyboutique88So i sold a women a purse and she filed a claim BEFORE the purse arrived and posh sided with her. They accpeted her return over a week ago and she has yet to return the item to me. I have sent posh an email around a week ago and have yet to hear back from them regarding her never returning the purse to me and telling me she she had the purse. I went on her account and she made a post with MY purse saying that her daugther had lost it.

May 30Reply

sassyboutique88Has anyone else gone through something like this and can tell me how long posh took to reply to an email the lady is not going to return an item that she filed a complain on

May 30Reply

jverhoevenI sold an authentic LV bag to a buyer who opened a claim, said she took it to LV to authenticated and they told her it was not an authentic LV bag. (I purchased the bag 2 yrs prior for $899 from another poshmark seller and Posh Concierge authenticated it and shipped it to me. When buyer opened claim, posh sided with buyer and she returned my bag except, the bag she returned was a completely different bag, different date code, and falling apart, she kept my real bag and rwturned a fake one.

May 30Reply

jverhoevenIve emailed posh 6 times. They havent responded to a single one. Poshmark doesnt care about sellers. They care about making a profit and thats it.

May 30Reply

jverhoeven@lrferreira good luck. Ive spoken to my lawyer and if they dont respond with 24hrs Im filing a lawsuit against the company who has absolutely ZERO seller protection.

May 30Reply

sassyboutique88@jverhoeven ok please keep me updated because i need to do the same this is ridiculouss ive been waiting for a week for a response and nothing

May 30Reply

mstraveler54I hope you will keep us updated as well. Today my blouse came back to me in the same condition that I sent it. There was no stain as she claimed. I feel fortunate to have my blouse back undamaged, albeit wrinkled because she just stuffed it in the box. It's beyond belief to read what these buyers have done to you all, and that PM does nothing to protect the sellers. The only comfort is that there are many of us who are in complete sympathy.

May 30Reply

mommyoftwins908I sold a brand new Movado before the holiday weekend at the buyer stated that the Watch is "broken". I literally packaged the box in bubble wrap to make sure it wouldn't get damaged during delivery. Buyer then began to argue and insult me &I open case. I get message saying there's a claim open. How do I know that the buyer didn't just wear the Watch for weekend broke it and just wants a refund ?? Does anyone know what happens next ?! Am I out on my money and watch ?!

Jun 01Reply

mommyoftwins908Sold a NWT Movado Watch before holiday weekend. Packaged the box with bubble wrap to ensure safe delivery. Buyer opens claim that it's "broken" and insults me on my post. How do I know she didn't buy for weekend and broke it herself and now wants refund? What happens now ? Do I get my money back ?

Jun 01Reply

dyndyn@mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@mstraveler54 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@lrferreira @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@katycali @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@munchan1609 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@brookelizzyy @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@idefylabels @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@couturedujour24 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@bobbi511 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@amdawn27 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@clc130 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@beflipper

Jun 01Reply

dyndyn@mindey89 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@courtalu @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@krissy007 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@lisawayout @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

dyndyn@melanie1396 @mommyoftwins908 hi girls this happen to me too! I think we are being scammed! Do you mind signing a petition for poshmark that we mean business? And for them to treat us fairly? https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 01Reply

idefylabels@lilo1825 lol I highly doubt they even make fake Stuart Weitzman bs

Jun 01Reply

beflipperWhat do you want me to sign? I think it's a great idea, they don't return emails. There is no phone number. I just sent out a pair of brand new sandals and the buyer comments on my rating "item cleanliness " are you serious? I messaged buyer with no response of course

Jun 01Reply

scammerbeware1@mindey89 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@courtalu Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@krissy007 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

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Jun 01Reply

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Jun 01Reply

scammerbeware1@stefe Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@melanie1396 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@tabertheraver Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@desstoni12 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@samievans420 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@theyellowdaisy Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@desstoni12 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@aggiegal01 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@aggiegal01 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@desstoni12 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@merijaantushu Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@amy0592 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@coutureenvy Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@saraxmaria Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@saraxmaria Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@saraxmaria Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@banana59 Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

scammerbeware1@ggrowler Hi!!! Please kindly share this page so we could help all legit sellers to beware of this bogus buyers. Thank you!!!

Jun 01Reply

banana59@scammerbeware1 Hi there, I just did, and return process just happen to me few days ago even I have clear pictures and very clear description poshmark still approved for buyer to return it to me and I told my buyer I have mention it on description and pictures very clear but she say oh I hope I get better conditions than you say on description and on photo, Lol, can you believe she say that??? 😂😂😂

Jun 01Reply

scammerbeware1@banana59 omg. Believe me more people are fooling sellers here. Please email me you have the screen shot and a short summary of happen so we could post it in the page. Its poshmarkscammers@gmail.com

Jun 01Reply

ashjattaFortunately I have not ran into any troubles with my purchases. But poshmark has terrible customer service and they take too much profit also. Whack.

Jun 01Reply

ggrowlerI just created a Facebook group called Poshmark Scams and Scammers so we can share with each other and keep scammers on our radar and out of our closets! type " /groups/234253247060395/ " after facebook(dot).com to find it.

Jun 01Reply

bobbi511@dyndyn The buyer never returned the items, so PM released the funds. I would be leery about selling anything too valuable on PM. Most of my buyers have been decent people, but there are always folks trying to scam. In my case, I didn't accept the buyer's first low ball offer, so I think her little drama was payback. I will probably be packing up most of my stuff to donate in a few days.

Jun 01Reply

couturedujour24@dyndyn I would gladly sign but can't click the link. We Should also make a list of names of the people who scammed us so it's known to not let them buy from people. I completely stopped selling on here because of my experience and never will again. eBay is so much better and protects me. Ive never had an issue with them in over 10 years!

Jun 01Reply

mstraveler54@mommyoftwins908 Hopefully you will get your watch back in good shape. This is just the way these buyers are able to return things without paying for postage. Hang in there and keep your fingers crossed!

Jun 02Reply

idefylabels@supjdubbb girl I had tape measurements of every angle made a separate post to answer her ?'s she opened not as described case and I fought it and lost???? 16 pics deep ridiculous! Another person new posh with size 8.5 9tried to buy my Nikes I told her million times they won't fit & ended up blocking her, or him u gals do know disturbing men with foot fetishes shop here return after they fetish up yuck had a feeling it was 1 of them if u c my Nike post it's clear y

Jun 02Reply

idefylabels@conniesueshop so they let them keep stuff for free?? That's y we have to pay 20% fees ridiculous, no worries my friend is building an app as we speak with 0 fees and trade escrow 😉

Jun 02Reply

mommyoftwins908Quick update! Just received an email from posh claiming they approved the buyer for a return .... fingers crossed it's returned in the same condition I sent it !

Jun 03Reply

rme415@mbutry hi- what ended up happening with your return. I have a buyer who claimed the package wasn't delivered and is now claiming that the item is not as described. I have multiple pictures up to show the bag fully. Did poshmark help?

Jun 03Reply

rme415@misskimmytou - I am experiencing a similar issue on a Tory Burch bag'nn

Jun 03Reply

nrchanI'm so glad I found this thread! Does anyone know how many INDs you have to get in order for PM to ban you? I had listed everything about the item and showed many photos and the buyer claimed that my dress had a stain on it. PM sided with the buyer, even though I have a 5 star rating and the dress is in perfect condition. I don't even want one IND and have been trying to get it removed for awhile now. Been so stressed out :(

Jun 05Reply

hibrookieok seriously if ur mad about people returning ur items that u most likely only took pics of from certain angles so u don't show off a stain, rip, etc then shut up. seriously even if the buyers claim is false.. you still should have sold it at a plado's closet or a garage sale or something ... it was your decision to sell on an app that has untrusted people that you don't know so

Jun 05Reply

hannahmcintoshThis just happened to me 💔 I swear if my item comes back to me ruined I will be SO upset she accused of soooo many things when it was in perfect condition just no tags so I sold for under retail and this is what I get. I am sooo upset. I have filed a claim. I will take this further if the item is ruined. I have pictures of packaging and the item as PROOF. Poshmark better take it or I'm done with this site.

Jun 06Reply

hsh03a@lrferreira i just sold an authentic LV handbag that i bought from tradesy .com which was authenticated by them- i sold it May 22nd 2017- this lady opened a case saying it was fake after a couple of days-

Jun 08Reply

hsh03a@lrferreira poshmark didnt tell me why and i asked where could i send the proof of purchase to and no one ever replied- then the sided with the buyer, then on May 31st they sent her a return label to send my bag back to me- then a couple of days after that she never did, then then they sent another message saying they would automatically release the money-

Jun 08Reply

hsh03a@lrferreira ast night i sent another message to their reply from my first message of them finally telling me that they agreed it was fake because i sent it in another dust bag instead of an LV one- and im like are you serious??!!! i just didnt want to throw such a nice bag in a box naked- so basically they sided with a seller with no real proof- didnt check to see if the purse was real or anything- then they finally said if i have proof to email it to them

Jun 08Reply

hsh03a@lrferreira so last night i did but at this point its way past amount of time my money should be release to me for the buyer not ever sending it back. Here it is 6/8/17 i had sent them 4 more emails asking where is my handbag or my money and they have only responded to the first 2 messages and released my money today- not acknowledging how inconvenienced I have been by some crazy buyer opening a case but never sending my bag back. So at this point i'll never sell anything again.

Jun 08Reply

smarsett@rme415 I also have a seller who is claiming item is not as described. Yet I have pictures of the items she was sent and I double checked the sizes to make sure they were correct. I even did her a favor and sent a different shirt then the one she originally bought! So irritating

Jun 09Reply

prittybybrianna@smarsett I had a buyer buy a pair of pants from my closet.Brand new/not worn. I inspect my items before they leave and I take the time to package, write thankyous. The buyer accepted the item &wrote thank you so much I love them. days later she change her rating to I'm so mad there is a 5" in hole. I reached out to her cuz this is not true. She fought w/me causing drama on my page saying I'm lying

Jun 09Reply

prittybybrianna@smarsett @smarsett Funds have been released to me 4 days ago. she has reported this to Posh now. It will be interesting to see what Posh does

Jun 09Reply

m89ettaI think the > 500 comments is proof that there is a real problem with seller protection. This too just happened to me over a blouse. Sent in excellent condition. Buyer opens a case stating unauthentic, without tags. The pictures clearly demonstrate the tags! I sent poshmark photographic evidence when the item was returned to me. No word yet, but buyer was refunded. Anyone can buy from you, then state anything they want, do anything they want to your item and poshmark will refund them.

Jun 10Reply

carolsattic@mbutry picture of item with clearly a different serial number, but Poshmark doesn't care

Jun 17Reply

jackiexmccarthyI am completely on all 500's of you sides. I sent an 100% brand new with tags item in perfect condition, nice packaging and hand written note and a case was opened that it was not as described. It is ridiculous. Does anybody know how long it takes for posh to get back to you about the case? I am so frustrated right now, this sucks.

Jun 20Reply

bellax5@oogbebor12 Oh my I having the same issue too about one of my sells. It's under investigation right now/case review but now it's driving me crazy cause really where is the sellers protection. I know that it states to describe stuff thoroughly but those were one of my very first postings and I didn't state whether if it's new or used but you can clearly see imperfections. So as a buyer don't you ask for more photos and questions. So what happened with your issue?

Jun 20Reply

bonniez16@mbutry I had the same issue just recently. The support email is a joke because they never respond!!

Jun 20Reply

marrysweet@mbutry this happened to me . Buyer claims that she received dysfunctional sandals. But this it's false report , I was wearing this one time , bought from Nordstrom even still have a receipt . But Poshmark doesn't care about sellers. So I received returns and this is not my sandals , buyer just put dysfunctional sandals . And poshmark return money to buyer , I was trying to contact them about this issue but they don't reply to my emails don't know what to do...

Jun 20Reply

justmelissajaneI've had the same issues happen to be twice now. I understand that their are people out there trying to scam people out of money. What about the honest people selling their items here on Poshmark that are clearly getting taken advantage of? How do they complete an investigation on an item claimed to not be authentic when there is a date code, original tag, care booklet and dust cover? I have even emailed Poshmark with a copy of proof of receipt--shocking, they have not responded.

Jun 22Reply

justmelissajaneWhat kind of email support is this? If it weren't for the sellers listing their items for sale, Poshmark would not have a business.

Jun 22Reply

justmelissajaneI found this petition in the above comments for people to sign against Poshmark and the way they treat their sellers. I was surprised that only myself and the originator have signed it. If you'd like to sign and fight for seller rights, please copy the following link. https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 22Reply

justmelissajanePOSHMARK PETITION https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 22Reply

justmelissajane@beflipper Here is the petition to sign. https://www.change.org/p/cindy-marie-poshmark-seller-protection-and-compensation-from-scammers?recruiter=727241456&utm_source=share_petition&utm_medium=email&utm_campaign=share_email_responsive

Jun 22Reply

beflipper@fitmestiza absolutely!

Jun 22Reply

erika_rash@mindey89 I literally just had this happened to me and I'm waiting for my items that I sent in great condition. She said there were stains and poshmark approved of her return.

Jun 22Reply

nlehinds@fitmestiza I agree. My daughter wanted to make some money for the summer. I helped her set up a store under my account. We have sold 4 items and 2 cases were opened. I checked both items myself. One said there was bleeding of colors in the fabric. Another said I sent the wrong item. This is false. I am going to donate all my items to a thrift store that supports women escaping domestic violence. Better use of my time and effort.

Jun 22Reply

erika_rashPM told me that they have 48 hours to ship the item back. If I don't get the item back they said they would release my funds that I would have made. My question is do they send you the tracking info? Because the buyer blocked me after I asked what was wrong. And I want to be able to track my items and hopefully get them back

Jun 23Reply

lovemayyI had a buyer get these cute sandals&today on the 3rd day of getting the item she opens a case claiming "not as described" when I have clear images of the shoes on & by itself & listing saying how they fit&how sizing may very and what not. This buyer has NO Purchases ,love notes, shares & little following and followers.I have 50+ love notes( I'm new) & 4.9 rating bc a buyer didn't like the price she paid!I've had a 1 claim in the past bc the girl ordered the wrong size luckily P sided with me😩

Jun 26Reply

honeymustardlolSame thing just happened to me! So what exactly happens now? What if the buyer returns my jeans all stained and whatnot? I am not selling on here anymore that is for sure! GOODBYE AND GOOD RIDDANCE

Jun 28Reply

mks_dealsThis just happened to me. I don't understand. I make sure that the photos of all of my items are crystal clear and I am very honest about sizing. I don't sell stained or damaged items.. if I did, I would say it outright to avoid this exact situation! This is not fair, I am outraged.

Jun 29Reply

sopaigesaysthis just happened to me today. I sold someone a beautiful new and only worn once dress. the buyer claimed to posh that there was a hole and stains. When it left my possession from a zipped bag in my closet it had none! with some investigating found she had bought the SAME exact dress one size larger for more money from another user a day after.... gave her a five star rating. This buyer just wants to keep the size that fits her and lie that mine had damage. Sellers should be protected too!!!

Jun 30Reply

sopaigesays@mk_stewart ☝🏻 sorry you had this happen to you too! it's so disheartening to have people be so dishonest.

Jun 30Reply

heatherkitchen1I just got swindled by a seller who claimed the bracelet I sold her was damaged. Posh approved her bs claim and then sent me a generic email without noting any of my concerns. Posh expects great customer service from us but not themselves. They stole my time, money & good faith while leaving me w/ a damaged bracelet & a stupid IND on my stats. Really?! Buyers should get ratings too like on eBay. I suspect they fear buyers will buy less then. F*** all y'all, Posh.

Jun 30Reply

heatherkitchen1@sopaigesays I agree! So sorry that happened

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