This bag is so buttery soft. Holds so much because of the soft nature of the bag as well as its height. It measures 11.5 x 10.5 x 3. It has a zip pocket on the inside. What makes this bag so special is the fact that the word "Coach" is on the nickel hardware buckle. This bag comes with the hangtag and I find no issues with the bag. The inside is clean. No work needed, just carry. Adjustable shoulder strap with 12-14 inch drop.