Ultimate Question 2 Reichheld Hardcover 1st Revised Edtn Net Promoter Cos Thrive

The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer Driven World by Fred Reichheld with Rob Markey Bain & Company Harvard Business Review Press Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results with his trademark clarity Pre-owned No marks, stains or creases on the pages The dust jacket has a tear running up from the bottom, front cover - check photo with the arrow for details Shelf wear Bumped corners Thanks for checking out this listing Carefully packed and shipped out Bundle with other items to save on shipping and get a 10% discount on the price of the items New to Posh sign up with code DRAGONFLYTHRILL to get $10 off first Poshmark purchase Ultimate Question 2.0 Net Promoter Score Entrepreneur Growth Success Customer Service Business