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This happened to a friend of mine.
The first pictures is of a sample Spell bag sold on Poshmark. The last pictures is how it was returned to the seller.
Please start video recording sales and high dollar spell pieces.
The buyer claimed it came to her this way. The seller wrapped it in a Spell bag. As you can see there’s a mark and a small hole in the bag. I think the buyer purposely damaged it just to get her money back!
If you zoom on the top picture you can see the bag on left is undamaged.
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onix_rarity
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14 others
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51 Comments
letf8b
I video all my sales from before packing to shipping and let the buyer no I do this so don’t even try scamming me. I had one dispute after doing this and sent posh the video and they sided with me. So many scammers on here or people who just want to wear it and return it. My listings have a photo that explains I record all listings if anyone wants to screen shot and add to listings so buyers are aware and won’t try and scam
May 24Reply
leather_andlace
@letf8b I’ve read that on your listings a one other. We all need to do it from now on. I’m too trusting as well as my friend
May 24Reply
loveyeshua
Please publish the nefarious buyer's Posh Name/ID on here so I can block them
May 24Reply
chill3333
That is absolutely terrible!!! Posh does not protect the seller at all. It only takes the buyers side every time. This happened to me with the kimono I sold. It was brand new never worn. And I think the buyer just didn’t like/ didn’t suit her, and tore a hole in the top and sent it back. So then I had a Kimono that was useless to sell again. I had the original photos which.
May 24Reply
chill3333
showed that there was no rip and it was in perfect condition, yet they still gave the buyer their money back and I received the ripped kimono. Thank you for the reminder of videoing everything that goes out
May 24Reply
chill3333
I love how posh writes to resolve this quickly and fairly. How is that fair????
May 24Reply
leather_andlace
@lovestjohn Caseyloulou is the posh name. I’d like to give her the benefit of the doubt but this clearly looks like she wanted her money back and did it in a dishonest way. I know my friend would’ve just accepted a return. Bc she’s that kind of person.
May 24Reply
leather_andlace
@chill3333 exactly. This isn’t a bash post just a reminder to record sales.
May 24Reply
loveyeshua
@leather_andlace Thanks. There are a lot of untrustworthy people who troll this website. But a lot of great ones too! Just hard to know who is who.
May 24Reply
ringalinga
Oh gosh. A total sellers worst nightmare. Doesnt it go through Posh authentication?
That hole looks big enough to be noticeable. I dont know how Posh could let a buyer get away with something like that.
May 24Reply
leather_andlace
@ringalinga yep went through authentication and still sided with seller
May 24Reply
hollylane_18
@chill3333 did you file a counter claim when you got it back??
May 24Reply
leather_andlace
@hollylane_18 yes my friend did. This happened to her not me. I’m mad for the both of us 🤣
May 24Reply
btrflybabe
Thanks for posting this info. I know everyone’s experience with a buyer/ seller can be different. It’s nice to know others experience if it can save someone’s headache in the future. 😊🦋
May 24Reply
chill3333
@hollylane_18 yes. It amounted to nothing.
May 24Reply
letf8b
@leather_andlace I no who your friend is and have purchased from her many times and honestly her spell items are always in the best condition and wrapped beautifully and she takes the most detailed photos. 100% that bag was damaged by the buyer. 🤬
May 24Reply
hollylane_18
@chill3333 aw, I am mad for all of us. it's not right 🙁
May 24Reply
leather_andlace
@letf8b exactly. She shipped a gift for me recently and it was so carefully packed I know it didn’t get damaged during shipping. Part of her love to sell is so she can ship in pretty packaging
May 24Reply
leather_andlace
@btrflybabe yes. Let it be a lesson. I know I have a few I’ve swapped with multiple times (you) but for those unaware and trusting to please please video record sales
May 24Reply
letf8b
@leather_andlace wow I didn’t realize it was over 500 and went to posh HQ first and passed posh inspections. I hope she keeps reaching out to them because the fact they passed it through HQ means it was as described in the listing. I didn’t even no you could open a claim after it went to HQ since they supposedly have professionals inspecting.
May 24Reply
leather_andlace
@letf8b yep and if you read the letter they offered her $100 🙄
May 24Reply
elizabeth071184
This is horrible! I’m sorry this happened to your friend. She should definitely keep fighting posh to get her money. Since it went through HQ she should get her money.
May 24Reply
leather_andlace
@elizabeth071184 does it physically go to HQ or do they authenticate from pictures?
May 24Reply
elizabeth071184
@leather_andlace it physically goes to HQ then they ship it to the customer.
May 24Reply
leather_andlace
@elizabeth071184 ohhhh good to know so it could’ve happened there maybe?
May 24Reply
elizabeth071184
@leather_andlace it’s possible but most likely it was the customer. If there was damage they would’ve noticed it.
May 24Reply
caseyloulou
@elizabeth071184 This bag is a dyed Soho white bag it smelled strongly of whatever dye was used to dye it. when I took the bag out if the packaging the dye was getting all over my hands, that white mark on the front is from taking a dry paper towel and rubbing it across it, as far as the hole there was no holes when I got it or when I sent it back. I was so disappointed, doesn't make sense for the seller to be complaining.
May 24Reply
caseyloulou
@elizabeth071184 yes it's crazy that this bag would pass at head quarters, makes me wonder
May 24Reply
caseyloulou
@leather_andlace it wasn't $100, it was $75 off for me to keep the bag, you can't even use the bag at all the dye would ruin anything you put next to it
May 24Reply
leather_andlace
@caseyloulou they offered her $100 and she can relist it which she obviously would never do. She sent me a video of her rubbing the bag and no dye came off of her hand. This was a spell sample bag. I’ve purchased handmade bags that are dyed to whatever color of my choosing.
May 24Reply
masters854
I remember when this bag was listed because I missed out on it! Crazy to think it was priced high enough to go through authentication and something still happened too. I also video all my spell sales and anything high priced. Thankfully for every bad individual on either side there are many more wonderful people. Thanks for the reminder about video taping. 🙂
May 24Reply
leather_andlace
@masters854 amen. I just said let’s remind each other to video all sales. Even our trusted buyers in case it’s damaged in shipping ❤️❤️ - again not a bashing post-just an expensive lesson learned
May 25Reply
anacolette
I remember when she sold that. I'd be so upset it was returned that way and she can't do anything about it. Thanks for the heads up
May 25Reply
baseball_jen
@leather_andlace This happened to almost exactly 2 years ago to this day!! I sold a pair of unworn designer shoes I'd purchased that didn't fit me. They were delivered on a Fri, never accepted and a claim was filed last minute on Sunday night. My issue was slightly different as I'd accidentally mismarked the shoe size on the listing out of habit bc the shoes were a half size bigger than my usual size. So I immediately apologized & accepted the return but when I received...
May 25Reply
baseball_jen
leather_andlace them back they had very obviously been worn! Prior to that I'd taken them out I'd the box tried then on inside and returned them to the box. Thank goodness all of the damage was to the soles of the shoes or it could've been worse. I took pics & sent them directly to Posh. I was told that the pics need to be in a "more natural light" so I told them ...
May 25Reply
baseball_jen
@leather_andlace I'd need a couple of days as my husband was out of town & I didn't want to lay them upside down outside & risk damaging them anymore (In hindsight I probably could've used a towel or something but I was so mad I wasn't thinking things thru). They said, "ok." This was back when they actually used to communicate with you in the app in the "claim" area - idk if they even do that anymore bc I've got an entire story about that as well. SMH.
May 25Reply
baseball_jen
@leather_andlace Anyway, I come back 2 days later to post the pics and they'd closed the case! I got screwed & they didn't even offer me any Posh Credits - which would've been better than what I got which was nothing. Sorry to rant but I've held this story back for so long & it still makes me hella angry.
May 25Reply
baseball_jen
@leather_andlace ! It was obvious that the buyer got them Fri (I forgot to note that in the pics in the original listing where'd Id listed the wrong size I had included a pic of the size printed on the box)- wore them Sat & returned them Sun. It was likely the person's plan all along. But Posh just gave her the $ back & my shoes' value was now significantly decreased.
May 25Reply
baseball_jen
@leather_andlace The shoes were only Kate Spade but they were like $300 shoes, so unfortunately they were never authenticated by Posh. I've got 2 other pairs on my page now that are new & with anything like over $100 I do video prior to sending. I'm sorry this happened to your friend & Thank you for warning everyone! (& thanks 4 letting me rant, been wanting to get that out 4 awhile!)
May 26Reply
baseball_jen
@letf8b Yup! I just left the longest rant about when it happened to me & I've videoed (sp? lol!) my stuff since! People can be just horrible! SMH. And Posh is ZERO help!
Has anyone else felt like the customer service used to be great but has gone way down hill over the last couple of years?!
May 26Reply
baseball_jen
@ringalinga @leather_andlace WOW! It went thru authentication & everything?! That shows how much you can trust that! They might even be passing off fake bags or shoes for all we know! I don't worry too much about Spell fakes bc of the FB group that helps identify any poss. fakes & keeps a current list of all known pieces that are but now I wouldn't trust authentication on here for like a luxury bag or shoes!
May 26Reply
baseball_jen
@hollylane_18 Me too!!
May 26Reply
baseball_jen
@btrflybabe @leather_andlace I've swapped with many people on here (btrflybabe is a trustworthy trader!😊) & been very lucky not to encounter a scanner but after seeing all the horror stories on here, it's a good reminder to all to video & if your swapping check out the person's trade history too, even ask around if you need to. Thanks again for sharing & sorry again for my long rant! Couldn't help myself!
May 26Reply
baseball_jen
Stay safe & remember to watch out for yourselves out there everyone!! (in pretty many every way these days! Geez! 🤦♀️ !!) 😘💋
May 26Reply
leather_andlace
@baseball_jen haha. Rant on! it’s so sad to purposely trash an item for a refund isn’t unheard of. but posh is still working with my friend at least. Since the post she’s still trying to see what she can do instead of giving up. It’s a headache for sure but videoing can solve a lot of the back and forth
May 26Reply
baseball_jen
@leather_andlace Yeah, I tried all that summer & they wouldn't respond or would and just say the case was closed in May! Hella still bugs me sometimes!🤷♀️ Def hope things work out for your friend!!🤞And remind people to video their sales! 😊
May 26Reply
elizabeth071184
Oh that’s great she got her money back!
May 30Reply
leather_andlace
@elizabeth071184 I am too. They did the right thing
May 30Reply
alohazoe
@loveyeshua agreed! Me too
Mar 19Reply
alohazoe
@leather_andlace 👍🏾
Mar 19Reply
aurorabernadett
Wow! Unbelievable
Feb 12Reply
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