Touch screen Lenovo Flex 2-15

This was given to me as a birthday present 2 years ago. My mom broke it while doing an update. It won't let you search anything on any browser and won't connect you to the app or game store. I've tried many things but it won't even let me do a factory reset. The administrator account is open but I don't know the password to the account my mom made. This laptop is in great outside condition. No scratches no cracks the screen is perfect. No sticky keys and the mouse works great. Touch screen works