The Outstanding Organization: Generate Business Results by Eliminating Chaos and

<strong>Winner of The Shingo Research and Professional Publication Award!</strong><p>After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: <strong>Chaos</strong>, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale.</p><p>In <em>The Outstanding Organization</em>, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.</p><p>Proven, practical, and surprisingly simple, Karen's system focuses on four key behaviors for organizational excellence-<strong>Clarity, Focus, Discipline, Engagement</strong>-that, once instilled into a comp&#65279;any's DNA, open the door to sustainable growth and profit. This well-organized, inviting-to-read guide reveals everything you need to know about: </p><ol>How the lack of clarity and focus adds millions of dollars of unnecessary labor expense and slows progression on all fronts</li>How you can gain a competitive edge by adopting the type of disciplined behaviors typically found in the military, science, law enforcement, sports, and the arts</li>Why you should stop worrying about employee satisfaction-and start concerning yourself with employee engagement</li>Why adopting various improvement approaches without building a foundation for success won't solve y