The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization. New Old Stock. Hardcover. Approximate Measurements: 5.75”x9”x1” 288 Pages. This item is from my resource library inventory collection. Review all pictures carefully as they are part of the description. Item pictured is what you will receive. Your positive feedback/Love Notes deeply appreciated & valued. Thank you! Climate Controlled, Smoke Free & Pet Free All Sales are Final as is. Size & details provided to make your educated decision. Should an item not be to your exact fit or liking, you are able to relist the item for sale. Shipping Timeline: 1. Orders ship within 1-3 business days to PM provided address only. 2. Order properly documented & packaged. With Shipping confirmation & tracking information, carrier is responsible for any and all conditions.