<p>If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.</p> <p><i>The Customer Success Economy</i> offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.</p> <ul> <li>Shows leaders how their digital implementations will make them more Amazon-like</li> <li>Helps you deliver recurring revenue</li> <li>Shows you how to embrace customer retention</li> <li>Demonstrates the importance of churning less</li> </ul> <p>Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.</p><br><br><b>Author:</b> Nick Mehta, Allison Pickens<br><b>Publisher:</b> Wiley<br><b>Published:</b> 05/19/2020<br><b>Pages:</b> 384<br><b>Binding Type:</b> Hardcover<br><b>Weight:</b> 1.25lbs<br><b>Size:</b> 9.10h x 6.40w x 1.50d<br><b>ISBN:</b> 9781119572763<br><p><b>About the Author</b><br><p><b>NICK MEHTA</b> is CEO of Gainsight, The Customer Success Company, leading a team of nearly 700 people who have created the Customer Success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three