Barely used 2-3x less than 2 hours, brand new without tags! Love it, but use the cross body WAY more exterior top opens extra wide so you can see all your stuff — zip closure keeps it all secure flat, structured bottom allows bag to stand up deep front zip pocket secures mask, hand sanitizer or whatever you need to keep handy shallow hidden zip pocket in back ensures that you won’t have to dig for your wallet two deep, open side pockets (3-5/8” diameter) hold oversized water bottles, a rolled towel, magazine, odds and ends interior generously sized main compartment has room for shoes, change of clothes, book, papers, etc. padded laptop pocket with closure fits up to a 13” device divided pop-red patch pocket for phone, earbuds and small stuff zip pocket secures cords, makeup, necessities handy key leash keeps keys in check