This is new, but see box has damage from the pallet shipment to us, but the doll is in the box and is in new perfect condition STYLE HER COLORFUL LONG HAIR: Amaya's 14-inch hair is as stunning as her outfits; she has long, brushable rainbow colored hair and comes with doll hair comb and bobby pins so you can create endless stylish hair looks. When first unboxing doll, if you want to brush it, wash her hair thoroughly to remove styling gel and let hair dry completely. Then, her hair is ready to brush and style.