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18 Comments
foxarazzi
Hi there, just saw your message. Let me know how I can help
Apr 18Reply
rmolina77
@foxarazzi so I love the suit but one of the boobs is smashed to where when I put it on it will have a bumpy look...it got smashed in the packaging. 😢
Apr 18Reply
foxarazzi
@rmolina77 oh no! I'm sorry to hear that. I packaged it in a box to try to protect it, but USPS can be rough I guess. It was the XL correct?
Apr 18Reply
rmolina77
@foxarazzi medium
Apr 18Reply
foxarazzi
@rmolina77 I haven't had this happen before so I am trying to figure out how best to take care of this. Posh support has been very slow lately. You are of course welcome to return it for a refund.
Apr 18Reply
rmolina77
@foxarazzi but I really want the suit, do you have another medium?
Apr 18Reply
foxarazzi
@rmolina77 I do but you have to return and repurchase unfortunately
Apr 18Reply
foxarazzi
@rmolina77 I want to take care if you. If it was damaged in shipping, please let Posh know as your purchase is protected. You can return it and be refunded. If you would like a new one, you would have to repurchase. Unfortunately Posh is not set up for returns and exchanges.
Apr 18Reply
rmolina77
@foxarazzi ok...so contact Posh and tell them my item got damaged in shipping? I just want to make sure you hold a Medium for me and please take it out of the bag and check the bra part...please do not store it back in that bag. That may have had something to do with it😐. Thank you for working with. Me on this
Apr 19Reply
foxarazzi
@rmolina77 yes, that's what I suggest as I have shipped a lot of suits - padded cups included - and this was the only complaint of damage. The maker actually sends these in the plastic bags with those pouches that absorb moisture & keeps them protected from moisture/etc. I can ship yours without. And I ordered another medium since you got my last one.
Apr 19Reply
foxarazzi
@rmolina77 thank you for your patience 😊 I thought that those sturdy boxes would protect the suit best but sometimes damage occurs in shipping. I would let Posh know this in case they have any recourse for shipping damages from USPS. This is the first I've had this happen so not sure how they handle it
Apr 19Reply
foxarazzi
Just saw your message- what's up
Aug 10Reply
rmolina77
@foxarazzi hi, so I literally wore the suit once on my Vaca and it seems that the black has bled onto the white piping as shown in 2nd pic😳I totally ❤️ it but, not sure if this is something that's happening. I tried to shout it out and washed it😬 I understand if there is nothing you can do but, figured I'd bring it to your attention. I'm clueless as to how the boutique stuff works.
Aug 10Reply
rmolina77
@foxarazzi if it was on here...I never received it...
Aug 21Reply
foxarazzi
@rmolina77 unfortunately since it has been worn there is not much I can do. If this were an issue with the suits being defective, then I could return them to the manufacturer but you are the first and only person to report anything of this nature. I'm so sorry
Aug 21Reply
rmolina77
@foxarazzi ok...just thought to ask...thanks
Aug 21Reply
rmolina77
@darlajunep hey there...I picked up the pants from the cleaners...I think they look fine but, I wanted to show you...they just have a slight mark where the stain was. Please let me know if you would like to move forward 😊
Sep 25Reply
darlajunep
@rmolina77 Yes, I’ll purchase them, as the price is good and I will only wear them for the fall/winter holidays. I appreciate your effort too!
Sep 25Reply
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@rmolina77
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Houston, TX
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@rmolina77
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