Men's Thursday "the diplomat" boots size 9.5-10 lug sole boot

These have been worn out twice. They are my husbands and he typically wears a size 10. On the Thursday website they say to order a half size down, which was true for these boots- my husband ordered a 10 and they were too big so he returned them for a 9.5. These look new to the eye, the only flaw is on the tongue there is some rubbing where the laces meet the leather. Could likely be buffed out with some leather polish. $199 new