Used very little, in beautiful condition. Lily Jade’s famous Old English leather, which is incredibly soft, supple, and wears very well. As this leather wears, it becomes even more slouchy and soft. It patinas and develops character unique to each bag. This is the Shaylee, which can be worn three ways-on the shoulder with the two straps, as a backpack, and on the shoulder or messenger style using the backpack strap. Lots of pockets and storage. Natural color lining is clean with no tears-see photos. Exterior pockets are the newest version which have magnetic closure. All zippers work smoothly. Nonsmoking. Dog friendly home, but this bag has not been around them. The dust bag has a rip along the top that is not pictured. I’ll send it for bag protection along with the original tag.