I’m usually not want to bash but....

This buyer bought my bag Jan.19 shipped by Jan.20 a Sat and received Mon Jan.22 it’s now February 3rd and she claims the zipper from the bag is broken she had given me a 5 star rating and lowered my rating to 1 star! In my personal opinion i inspect every single item I buy before accepting the order and giving a rating I am not responsible for what happens after purchase but sellers beware from people like this buyer! I guess it’s a sellers fault what a buyer does to their items weeks later.