iwaniaczek

Updated Jul 13

🙏🏼💜 Help needed with a denied return 💜🙏🏼

Name: 🙏🏼💜 Help needed with a denied return 💜🙏🏼
Brand: For Love And Lemons
SKU: 5f0a6b2a446e593bcf505186
Price: 3.0 USD
Availability: InStock

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For Love And Lemons

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Dear fellow Poshers! I recently bought a pair of Agolde jeans listed as size 25. I received size 24. I filed a return request trusting that I'll be able to return them as the size was not as described, but I was denied for these reasons: - Sizing can vary by fit and was not misstated by the seller - We recommend reaching out to the seller for exact measurements prior to making a purchase - Fit issues do not qualify for a return I feel so disappointed and cheated 😟 Any tips for what I can do?

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16 Comments

iwaniaczek The seller said it was an honest mistake and was willing to accept my return but there was nothing she could do as it's up to Poshmark to decide the claim's resolution.

Jul 12Reply

delle9 That return should have been accepted in your favor if all is as you said. Can you post some screenshots of the listing itself including a picture of where it stated the size and the description as well, and also a picture of the size tag on the jeans you received?

Jul 12Reply

iwaniaczek Hi @delle9 ! thank you for your reply ❤️ That's what I thought too and that is why I was so shocked to see it was denied. The seller also admitted that she made a mistake while posting the size and that she wanted to accept my return but couldn't as it was up to Poshmark to decide on the case. I'm just lost..

Jul 12Reply

iwaniaczek @delle9 I added the screenshots of the post, the jeans I received and the comments we exchanged with the seller. I already wrote a message to Poshmark requesting a reassessment of the case, I'm just wondering if there's anything else I can do..

Jul 12Reply

delle9 @iwaniaczek I would fight this! That particular Poshmark rep who reviewed your case was 100% wrong. S/he probably didn’t even read the case before denying it. You can appeal it! Send these pictures/screenshots to Poshmark support via email through the app.

Jul 12Reply

iwaniaczek @delle9 thank so much for your support. I just received a reply from Poshmark to my message and they sustained their decision saying 'Unfortunately Poshmark does not support returns based on fit related issues if the size is as described by the seller.' I attached the screenshot of the email I got. I lost words... 😟

Jul 13Reply

delle9 Respond again, attach a photo of the size 24 tag, and just state factually, “The item was described in the listing as a size 25 and I received a size 24. I expect my funds to be returned to me.” Also, reach out to them on Facebook and Twitter. They are quick to respond to call-outs on social media!

Jul 13Reply

lysstyts Ask them again because poshmark is in the wrong.

Jul 17Reply

baseball_jen Been in a similar place as a buyer & seller! I was looking for size 5 or 5.5 ksny bridal shoes. There was a freak blizzard for likev2 weeks prior to my wedding. I ended up wearing white juicy boots only ever removing them from the box once. I DID make a mistake on the listing. I put 5.5 & they were actually a 5. I'd been looking for both - so I immediately

Sep 12Reply

baseball_jen accepted the return request (even tho it was made at the last second) - I thought Id sold the shoes! Either way I figured oh well, my mistake. When the return arrived the shoes had been worn. Thankfully all smudges, etc were on the soles (not the white silk) & it wasn't bad but I knew! Given I had removed them from the box exactly one time in my bedroom.

Sep 12Reply

baseball_jen so I sent them pics but they wanted ones in natural light. I live in a small rural town & my husband was away on business. I told them what day I would be able to take more pics (I wasn't going to lay white silk on the ground to take pics of the soles without assistance! These shoes were like $350-$400 dollars & were the ONLY thing I splurged on for my tiny 7 guest wedding!

Sep 12Reply

baseball_jen So I was pretty obsessed with the fact they'd been perfect & htf! Also that I wanted at least a decent amount for them & that they'd been devalued! Right? The buyer got them on a Friday & didn't file a return until Sun night! And in the transcript which I took pics of it shows that she took both shoes out of the box for a total photo shoot when the size was printed on the box & it was totally unnecessary! I freaked out at that point & ask that she please

Sep 12Reply

baseball_jen repack them as she received them ASAP she agreed but they weren't even in the dustbag - let alone properly repackaged. Anyway, I went to send the new pics & the case had been CLOSED! Buyer refunded! They said they'd wait the extra day & didn't. They also didn't answer my many emails over the summer of 2019. I STILL feel screwed over!

Sep 12Reply

baseball_jen Your situation was reversed but just the same! The seller made a mistake & you lost. I admitted to my mistake but she'd obviously worn the shoes that weekend & returned them & both the buyer & Poshmark lied to me! Im still pretty furious! I even filed a complaint with the BBB but the response from Posh was like "too bad!" - its BS! Sorry this is so long but obv. Im so not over it yet! TBH, I just started using p a l as often as ppl were ok w/it.

Sep 12Reply

baseball_jen LOL! I try to give them as little of my $$ as possible. The customer service started going waaaaaay downhill in 2018 and has not stopped sliding since. It WAS once worth 20% but now, not so much. Totally feel you! 😢 Disappointing!! 🙄🤦‍♀️😢

Sep 12Reply

hautegirlhaus Did you resolve this? You can escalate in the actual conversation and say the seller just admitted it WAS her mistake and is willing to accept the return. I don’t know how you got denied that’s insane.

Mar 04Reply