All of the pins that are listed as used have been traded for by us at one of the Disney theme parks or resorts with cast members or other pin traders. We try to only trade for pins that are in great condition like the ones that we would want in our own collections. We are a non smoking, pet free home. Pins will be bubble wrapped and shipped in a bubble envelope. Pins are shipped First Class with tracking. If more than 1 pin is purchased that has a shipping charge we are happy to offer a shipping discount, please ask before purchase. We have a 30 days free return policy, so if at any time during that 30 days you are unhappy