NEW WITHOUT TAGS, but washed includes: pillow and removable pillowcase Please LISTEN to the video and view all photos for details. This pillow was unable to be sold at Costco, along with several others, because the compression bag got a hole. I removed the pillowcase, machine washed it with natural soap and baking soda, then rinsed with white vinegar, then air dried in the sun to sterilize (shown in photos). My family kept several of these, and we love them! I do have several other varieties... never used. Only ONE pillow can be shipped per order due to excessive weight. The pillowcase is removable by full zip. It's very soft and can be used alone, or you can put your own case on top of it. It is new without tags, but the package ripped and caused a small hole in the cover (shown). It's fine to use as is or slip your own case on it. There is no damage to the pillow. •size: QUEEN •pillow: shredded memory foam •pillowcase: 60% polyester / 40% bamboo •comfort level: 7 1/2" thick •color: off-white and olive green Questions, comment below