BUYER & SELLER PROTECTION

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Lately I have noticed an increase in scams here on Poshmark, and in hopes to help prevent it from happening in my closet I am taking some precautions. 1. I video record all my orders of there condition, and record myself packaging them. 2. I receive a receipt and tracking # for all items dropped off at the Post Office. 3. I photograph every item of its condition and of the package the item is shipped in. I do this for the buyers protection and for mine.

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amandaleighb87 and 37 others like this

77 Comments

fab_fashionista Its such a shame that sellers have to go through all of this because of a few bad people. I have noticed an increase in scam comments on my listings lately (especially anything high end which gets a comment about emailing or texting almost immediately). Have you recently had any direct scams from buyers?

Jul 20Reply

turtlewhisperer @fab_fashionista Hi ladies. I was just going to ask what this scamming was, I haven't seen this yet, well, until I read your comment, fab_fashionista. I listed a WHBM dress yesterday and right after I listed it I got a comment on it to please send this info to my wife, and he left an email address. Of course, I didn't do it and I now know what this is. Thank you @allies_attic for posting this, I learned something today. How despicable!

Aug 03Reply

fab_fashionista @afish56 hi there! Yes, it’s been getting out of hand lately. I’ve been working with the posh team on trying to resolve the situation. Best thing to do for now is to report and block those account and to never email them. I’m happy you played it safe! ❤️

Aug 03Reply

nesafashionstop Hello, I have a question buyer made an offer on expensive watch, how I can protect myself as a seller . $900 watch. And buyer had very little activity or information on her account. Should I videotape condition of the watch and how I pack the watch? Should I accept an offer and try my luck with this buyer? I am new on Poshmark, from December. Sold several items. But I am a little hesitant about this buyer, do not know why. But this one is expensive item.

Mar 23Reply

allies_attic @nesafashionstop is it the person that commented about her wrist size? I would record yourself packaging the item, and make sure to record until the point you put the shipping label on too. I’m sure it will be fine but it’s always best to take precautions. :)

Mar 23Reply

nesafashionstop @allies_attic no it’s another person, and she didn’t ask any questions... I went to her profile page, it is kind of empty... no shares, no reviews... no information at all , all I see she is on Poshmark from 2016 with not much followers .... I left her a message , asking if she has any additional questions for me before I accept her offer ... I am waiting for her reply....

Mar 23Reply

allies_attic @nesafashionstop okay I would wait a little to see if she responds. What is her profile name? I will do a little digging myself. When you type it out don’t put the @ sign though.

Mar 23Reply

nesafashionstop @allies_attic @Karolina.... or @Karolina E

Mar 23Reply

allies_attic @nesafashionstop well now she’s tagged, so she’ll see this post unless you can delete your comment

Mar 23Reply

nesafashionstop @allies_attic for some reason another Karolina is showing when you click on the name... my Karolina is Karolina E ....

Mar 23Reply

allies_attic @nesafashionstop okay I’ll try and find her.

Mar 23Reply

nesafashionstop @allies_attic @KarolinaE

Mar 23Reply

allies_attic @nesafashionstop when I click on the username it says user cannot be found. Is that link take you to her account?

Mar 23Reply

nesafashionstop @allies_attic no, the link takes to some other Karolina account with an S as a second name...not the one I am interested in... mine with the E

Mar 23Reply

allies_attic @nesafashionstop I can’t see her page it says user not found and couldn’t find it when searching either. I would wait to see if she responds. And if she doesn’t then I wouldn’t accept the offer. Or you can but make sure that you record your packaging and shipping. I usually only accept offers from people whom I’ve had some written communication with. But in the end it’s up to you. Poshmark will protect you. But it’s still scary.

Mar 23Reply

nesafashionstop @allies_attic ... sorry I got it now!!!! I am so new to this..... :) karaebel her account name no @ now 😅😂

Mar 23Reply

allies_attic @nesafashionstop no worries!! I found her page. She’s never purchased anything on poshmark before I don’t think. She may have had the account for a long time and just never used it. I would wait until she responds. I think it’ll be okay. But I wouldn’t accept the offer until she replies and if she doesnt before the offer expires she can make a new offer.

Mar 23Reply

nesafashionstop @allies_attic thanks! That’s what I am thinking, I will wait for her reply. I hope she won’t be upset about me asking her questions.... 😅.... and my doubts... and she simply decides not to answer me because her feelings being hurt 😅😂... she might be a good person and I am stressing out here for nothing. But thanks for your help! Very appreciate! 🌹

Mar 23Reply

allies_attic @nesafashionstop did she ever respond?!

Mar 24Reply

nesafashionstop @allies_attic yes she did, asked me a few questions... I sold the watch to her. Watch actually will go to the Poshmark Authenticity department first, says on the shipping label.,, it’s a good thing, they will check the watch and will ship it to her I guess.

Mar 24Reply

allies_attic @nesafashionstop oh I forgot about that! I wouldn’t worry at all then! Because you’ll have poshmark to say they saw it! Good deal girl!

Mar 25Reply

nesafashionstop @allies_attic Thanks, yes, it looks like I will be fine after all 😂😅....

Mar 25Reply

ruthieh11 Hey Girl, thank you for your post & sharing your concerns. 🦋

Mar 25Reply

thelouisgasm @nesafashionstop Has anyone noticed an increase in payment issues with the reason being that buyer needs to update their payment type? I've had more than ever recently? so frustrating. Thanks for setting up this chat. it's super helpful

Jul 09Reply

simmonsc10 This has recently happened to me I was scammed buy the names of the people Scott Sharon and Julie capper’s they both sent me fake cashiers checks and now I have nothing . I wish I was more educated on scams before I came to This website or any in that matter of selling and getting ripped off in the end!

Jul 14Reply

tamarawild @simmonsc10 same with my friend. Did you report their accounts?

Jul 17Reply

ritz3019 @simmonsc10 thanks for the heads up!! Sharon contacted me as well. She was very eager to buy my item and kept emailing me. Once I put her on blast for scamming other sellers she stopped responding.

Oct 07Reply

shulover23 I am new to selling online and am afraid I will get scammed. How do I avoid them switching the item I sent them with a fake or worse trying to get out of paying?

Nov 25Reply

devynnsullivan I'm new and was commented on by someone named Jane Whye/Jane Foster from IA who wants a $400 bracelet of mine. I contacted her email and she proceeded to say that she wanted my item for that price and to email her my name, address to send a cashier's check to and phone for any issues. She'd wait until the check to clear my bank and then for me to send the item to her daughter. Is this copacetic or not? I checked out her listing and there are several with nothing for sale.

Feb 27Reply

vanvicel hello! looking for help here. I shipped a mint condition sweater (I check every item thoroughly before shipping), and the buyer just opened a case saying that it is stained with a photo of huge stains. it looks like it was bleached, and the fabric is clearly wet in the photo. If it is returned, it will be trashed because it's been ruined. Any suggestions?

Apr 12Reply

mqmidway Hi there! Thank you for sharing this information. I’m fairly new on PM received an offer for a luxury item. I checked the person and their profile has nothing other than they joined in 2016. She’s messaged me via her bundle so her messages are not seen on the item. I’m worried that she may claim it hasn’t arrived or some other way to scam. I’m prepared to video boxing it, sale is under $400 so no signature is required. Any suggestions on what else I can do to protect myself?

Apr 23Reply

lizannenilewski @allies_attic hi! everyone here seems to know more about this and I just got my first sketchy sale....a user whose profile doesn't exist anymore (and the username was just random gibberish letters) bought a neckace from me. now the buyer on my sales page is listed as "poshmark guest" i do have the shipping label and so there is a name on it and address but it feels sketchy. should I cancel or send?

May 09Reply

meganolynyk Hi! I know this is old but could you please help me! I’m a newer seller and was wondering if poshmark has a seller protection guideline for lost packages?? Do we get refunded for the price of everything along with the buyer or are we just f***** ? 😩 this girl purchased over $200 retail of things of mine and it’s been glitched with tracking since day one 13 days ago and poshmark still hasnt gotten back to me

May 18Reply

heidijallouk @simmonsc10 Hi I justed to ask about the Julie Capper scam. I just got an post from a Julie Capper interested in buying my wedding dress. Can I see if it's the same one that scammed you?

Jun 20Reply

ellecee1998 Thank you 👏🏼👏🏼 I have met a lot of wonderful people on here but have had a few unfortunate issues that can really become a nightmare for sellers. I have also started documenting every single transaction. It is a shame but I don’t see any seller protection.

Jul 24Reply

em_bee3 Hi all, My shop is new today. Within 10 mins got a message from a buyer with a sketchy name; all letters and vowels that are mismatched. She asked me to email her more photos. I have been reading some not great things re buyers scamming sellers by damaging/returning items. Is it common to have problems? I will be selling lots of shoes that are brand new or very lightly worn so if there is a return I want my item to come back like I sent it. What happens if it come back worn?

Jul 27Reply

coco_smiles I just had my first dishonest experience; a buyer damaged a brand new item in order to return it, what can I do???

Aug 27Reply

mantra95 @kvaldez24 I had this happen to me for the first time today :( I am now looking for answers what to do even though I sent clear proof that the buyer damaged the item or is trying to scam me! I’m literally so sad because I put so much effort into my packaging and even hand write a note for all orders and this was just a slap in the face. She didn’t even have the guts to message me about the item, but reported it as “fake”

Sep 16Reply

choward1011 @mantra95 Hi, did Poshmark help you with this issue?

Oct 04Reply

mantra95 @choward1011 hi, not really. They ended up taking the buyers side — but I got lucky that the buyer must have felt guilty for trying to scam me so she never ended up shipping my item back. Hope all is well with you!

Oct 04Reply

choward1011 @mantra95 thank you

Oct 04Reply

danigirlk Hi. New here. I had a buyer purchase an item within seconds of me completing the listing. And then an updated shipping label was created with a new name and address. This seems so strange to me! Has anyone had this happen?

Nov 16Reply

diamondinmi What if buyers are trying to scam sellers by purchasing the item then opening a refund case. Later they return the item but is not the original item? What will happen in this situation?

Dec 26Reply

epjnsmith Hello, new to PM, as a seller. I posted a pair of shoe this morning and in a few seconds, someone responded and wanted me to send more pics to her work email. I did not. Is this a scam. Also, I list a Gucci item and PM removed my item, stating counterfeit. I know for a fact that it wasn't. I tried to appeal, but I guess I did not know what I was doing. I have since sold the wallet, but how do I make sure that never happens again? Thanks

Mar 05Reply

tami_4 I have a question. After my Louis I sold got to their facility to be authenticated 2 days later the same was canceled with no explanation. The purse is 100% authentic because I purchased it from the galleria LV store in Houston Tx. The original receipt was included... If it was damaged during the shipping process or stolen do they have it insured where I’m not out all that money??

Mar 25Reply

jng1289 @princesarahi Hi I wanted to know what you did as this just recently happen to me. The item is on its way back but it is completely damaged. Now I'm trying to figure what to do before receiving the item back officially

Apr 06Reply

coco_smiles @jng1289 Well, honestly I was lucky that I took pics of my item with the printing label with different angles so I sent them as proof and I fought it!! I got my money and she did get the refund and got to keep the item. I think she broke it intentionally, but it’s hard to proof. Stick to your belief and fight it with poshmark. Fight it hard!

Apr 06Reply

dianagarcia26 I have an offer from an account thst has a profile picture but no posts at all, not even a meet the posher post. Should I accept the offer? I’m scared of sending the item and not getting payed for it

Apr 29Reply

allies_attic @dianagarcia26 hey, you could always tag the person in the comments and try and start a convo with them to see how they are?

Apr 29Reply

dianagarcia26 @allies_attic I did thanks for the help! 😊

Apr 29Reply

iamfurious @tami_4 do you really think the people they are paying to look at this stuff knows what they are doing while poshmark is paying them minimum wage. I really only sell low priced stuff or only will purchase higher priced stuff because poshmark protects the buyer, but for the seller to get their money back is extremely difficult.

Apr 30Reply

wellesley311 @tami_4 Hi Tami, just wanted to know what happened to your sale? Did they return the bag to you? exactly the same Happened to me yesterday, my Gucci bag was at their facility being authenticated, then they canceled the sale and told me they can't locate the bag. It's under investigation now. This never happened before, I really don't know what to do now.

May 06Reply

tami_4 @wellesley311 Poshmark told me my bag was stolen. They refunded the buyer and after the investigation they gave me the money I would have made on the sale. As long as you keep you receipt from usps when you dropped off that shows the weight you should be ok. If I sell anything else that has to be authenticated I will video me boxing the item and make sure it’s detailed.

May 06Reply

wellesley311 @tami_4 exactly the same thing happened to me, they said the box was empty and they can't locate the bag. Unfortunately I didn't save a receipt from the post office, I sent multiple items to Poshmark for authentication before, this is first time something like this happened.

May 06Reply

tami_4 @wellesley311 they should ask you for details on what you packed the item in and how you packed it. Just give them as much detail as you possibly can

May 06Reply

wellesley311 @tami_4 will do my best, Thank you!

May 06Reply

tami_4 @wellesley311 I really think everything will turn out ok for you.

May 06Reply

wellesley311 @tami_4 thanks again for your support 🙏 ❤ 🙌

May 06Reply

gsc03 Hi ladies!☺️ I have a question.I accidentally sent the wrong item to my buyers.I reported it to poshmark &they send the 2 buyers NEW shipping labels to be able to send correct items to each other. I have been in communication with 1 buyer but the other buyer isn’t being responsive. I know the buyer has buying protection but as a SELLER do I have seller protection, just in case one of the buyers doesn’t return the correct item to the right person? Hope someone can help

Jun 11Reply

allies_attic @gsc03 has poshmark support been in contact with you other than the new labels? If poshmark is aware of the incident than you should be fine! I would keep trying to make contact with the other buyer. If for some reason they don’t make the return poshmark should reimburse both you and the buyer. You have the ball rolling in the right direction so I wouldn’t stress too much 💗

Jun 13Reply

ltmmclaurin @fab_fashionista hello my buyer is claiming she did receive her package that was over 1000 $ what happens to me as the seller?

Jun 25Reply

kacy030 I sold a ring for 800 dollars on June 22nd.shipped it out on June 23rd and it stopped tracking on the 27.Still marked delayed in transit and it is July 26Poshmark cancelled the order (not the buyer) I emailed posh and they said they will not release my 640 dollars because I used an ssk machine at the post office and dropped it off in the drop off (i always use ssk.nowhere in posh site does it say use a clerk. I am a 5 star seller, what can i do? Thank you!!

Jul 26Reply

kacy030 Please help! And thank you! Any advice appreciated

Jul 26Reply

kacy030 @ltmmclaurin have you contacted poshmark?

Jul 26Reply

kacy030 Hello! I was recently scammed by poshmark itself, if you have the time please read my first post in my closet and share if you can! Thank you! 💙💜💖💖💚

Jul 26Reply

polishedone1 @nesafashionstop Hi! Same situation, someone purchased a $700 watch, but their page is basically bare. They’ve been on since 2019. I video all my expensive transactions, even the postman scanning & passing the receipt. But my concern is the same, they can try to return with a fake item in the place of my real item. I haven’t accepted it yet. Don’t want to judge solely on that, as there are many reasons some want to remain anonymous when purchasing “second hand” items. Let me know. Thanks!

Sep 03Reply

polishedone1 @allies_attic Hello Allie, can you see my message to the poster above and let me know your thoughts? Also, hope you don’t mind me “lifting” this post and putting it on my page. Lol. I think the post can be a deterrent in itself. So thanks!

Sep 03Reply

polishedone1 @diamondinmi Hello, did you get any help with this?

Sep 03Reply

polishedone1 @shulover23 Did you get any help with your question? If so, do you mind sharing. I have the same concerns. Thanks!

Sep 03Reply

nylahhawkins I literally had somebody ask me for discounted shipping on a $12 item…they wore the item, damaged it, stretched the jeans out, and now they are able to return it. I am very thankful that it was a low price item but my eyes are opened to how posh handles things. I am leaving the platform and looking to sell elsewhere. There is no seller protection.

Oct 11Reply

beekind95 Hello Everyone, how can I protect myself as a seller if the buyer states he/she did not get the parcel 📦 even though USPS tracking states it was delivered. Thank you.. sorry I found your post googling my question 😎

Oct 21Reply

allies_attic @angelikadot contact poshmark support hun and state that it shows delivered, but fight them and say it was sent a delivered and give the tracking number in your email. They will be able to see it was delivered. Also future reference, record yourself boxing up the item and taping it shut so they can see. That’s how I protect myself

Oct 24Reply

beekind95 @allies_attic thank you for the heads up, I appreciate you 💕

Oct 24Reply

jadejadore Love this! 🖤

Nov 24Reply

allies_attic @jadejadore ❤️❤️❤️

Nov 24Reply

jenmarie6316 I got ripped off after several years of being on here since 2014! unreal even with proof They didn't take the buyers side at all and the lady lied. it's getting frustrating and I hope I get my item back verses who knows what else.. Sorry to all the sellers being affected.

Jan 28Reply

phillip1965 I've sold an item on poshmark a brand new watch. the buyer for some reason never accepted the item but after 3 days item is view as sold. up until this day I have not received my money no reason as to what is going on. it's been over a week now. what can I do ?

Feb 24Reply