FREQUENTLY ASKED QUESTIONS

What is Poshmark?

Poshmark is a fun and simple way to buy and sell fashion – straight from your iPhone. Connect with others whose fashion you adore so you can shop their closets. Sell items from your closet so other Poshmarkers can shop your unique style.

We have created a platform where our members can buy and sell with confidence. We directly handle all the transactions and shipping on our marketplace. This means we can ensure that each and every one of our members are happy and satisfied. We stand behind every purchase made on Poshmark so that you can shop and sell with confidence. That’s the Poshmark Promise.

Poshmark is a passionate and growing community and we strive to keep an open and trusted environment for all. You can read our Community Guidelines here: http://poshmark.com/community_guidelines

What do I need to know about Poshmark to get started?

The short checklist below will get you started:

• Create an account. We recommend to do this through Facebook so you can discover all your friend’s closets (we will never access your account without your permission) but you have an option of doing it with just your email as well.
• Connect to your Facebook and Twitter friends who are already on Poshmark. The more people you follow, the more closets you can shop.
• Create your first listing. It’s easy, free, and you can edit it at anytime. When your item sells we have you covered with everything else, so creating a listing is really the hardest step in the selling process. And wait until you see just how easy it really is!
• Attend a Party. Posh Parties are in-app shopping and selling parties with themes, such as “Animal Prints,” “Designer Handbags,” and “Vintage Wear.” Posh Parties are a great opportunity to shop a selection of curated closets, and also the perfect time for you to promote your own listings to people within the community. Attend one to see what others are listing and feel free to share your listings to a Party. Just remember to stay in theme!

That’s all you need to get started. Now get on the app and have fun!

What is a Posh Party?

Posh Parties real time shopping events where fashion lovers (like you!) meet up in the Poshmark app to shop, share, and sell clothing and accessories. Attend from the comfort of your home or wherever you may be. Poshmark hosts themed Posh Parties featuring bloggers, boutique owners, and other amazing fashion lovers across the country. At these Posh Parties, you get to shop their closet! How great is that?

Check out the list of upcoming Posh Parties from the ‘Parties’ tab in the Poshmark app. You can add items from your closet to any Party by using the Share button next to your items. When the party is on, it will give you an option to share to that party.

I’ve never sold anything before! How do I sell on Poshmark?

No problem! We built Poshmark with the “first time” and “veteran” seller in mind. We think you’ll find selling on Poshmark so easy that you’ll wonder why you haven’t tried this before!

Here’s how selling on Poshmark works: First, create a listing right from your phone. It’s free and just takes a few minutes. Use our Covershot technology to make your listing really stand out. Once your item sells, sit back and let us do the hard work. We’ll send you a pre-paid pre-addressed shipping label for your order. All you have to do is print it out, package up the item, and drop it off at the corner mailbox (if it fits) or at the nearest US Post Office.

No need to worry about all those pesky credit card processing fees - we’ve pre-paid them for you! And of course you can withdraw your earnings in cash from the Poshmark app whenever you want. We do not charge any fees for withdrawing your earnings.

What are the fees for selling on Poshmark?

Our fees are very simple and straightforward. Listing is free on Poshmark. When you make a sale, we will deduct a 20% commission fee from your earnings. This means that you keep 80% of the sale price as your earnings. Once your sale has shipped and has been received by your buyer, the earnings from your sale are yours. You can withdraw your money as cash whenever you like.

Here’s what you get in return: Poshmark will handle the financial transaction for you (including paying all those credit card fees), provide you with a pre-paid pre-addressed shipping label, and will serve as your customer support team for your sale. In other words, we provide a simple, end-to-end platform for selling fashion.

Example: You list a $50 dress on Poshmark. When the item sells, $40 will be deposited into your Poshmark account. You can withdraw $40 cash whenever you’d like.

Unlike other places, there is no nickel and diming - this means, no credit card fees, no fees to withdraw money as cash, no PayPal fees and no shipping fees as a seller. Simple, upfront and easy!

How can I trust buying on Poshmark?

We understand that safety and trust are really important to you. We’ve got you covered. When you purchase an item on Poshmark, we keep your payment safe until you tell us you’ve received your order. Only then do we release your payment to the seller. We stand behind every purchase made on Poshmark so that you can buy with confidence.

How do I update my profile and change my photo?

Good question! You can update your Poshmark profile from within the Poshmark app by going to the account tab → Edit Profile. From here, you can change your profile picture, email, password, and other profile info. The one thing you cannot change is your username. So when setting up your account, please make sure you love it!

Can I change my username?

Once you set up your Poshmark account, you cannot change your username, so make sure you choose something you love!

I don’t have an iPhone. Can I still get the Poshmark app?

Currently you will need an iPhone, iPad or iPod Touch to use the Poshmark app. Also, please make sure you are running iOS 4.2 or later. For everyone else: stay tuned! An android app is on the horizon. Also, we plan on adding some fun web features too!

Can I buy and sell on Poshmark if I am not in the United States?

Our iPhone app is currently only available in the US. We hope to be available to international customers very soon!

I purchased an item, but did not receive an email confirmation. What do I do?

First thing you should do is double check that we have the correct email address on file for you. You can check this from within the Poshmark app by going to the account tab → Edit Profile. When you make a purchase, we send a confirmation to that email address, so make sure you are checking the right email account.

If you’ve checked that we have your correct email address and you still do not see the email, please check your spam folder to make sure the email hasn’t gotten in there somehow. Usually people will will find it there!

Still didn’t get an email? Please contact us at support@poshmark.com - we’re here to help!

When can I expect to receive my order?

Please allow 1-2 weeks to receive your order. After you place your order, we work behind the scenes with the seller to get your order to you as soon as possible. We track the progress of your package so you don’t have to. The majority of our sellers ship their orders within a few days of purchase. However, there are times when the seller may be on vacation or face other circumstances which prevents them from shipping promptly. In these cases, we will notify you to let you know.

What should I do when I receive my order?

When you receive your order, you should look over your item carefully to make sure it is what you ordered.

If everything is A-okay, then you will need to accept your order in Poshmark so that we can release your payment to the seller. You can do this by going to your account tab → My Purchases. Click on the item you received and hit ‘accept.’ Poshmark will assume you have accepted your order if we do not hear from you 3 days after receipt of your order.

If your order is NOT A-okay, then please contact us immediately (before hitting that accept button!) so we can help you resolve the order. Please note that once you have accepted an order (or 3 days has passed since order receipt) we have released your payment to the seller and cannot reverse this for you.

What is Poshmark’s Return Policy?

We currently do not accept returns. However, we strive to go above and beyond to make all our buyers happy. If any of the following circumstances pertains to your order, please contact us ASAP so that we can help you with your order:

• damaged item
• wrong item
• missing item
• item received is not as described

If you have any questions about your order, please contact us at support@poshmark.com and we’ll do our best to help you out.

What should I do if someone asks me to take a transaction offline?

Encouraging Poshmark community members to buy outside of Poshmark either through Paypal or other means is not acceptable. Taking transactions offline is harmful and hurts everyone who plays by the rules. It also prevents us from providing a great experience for everyone. If you are approached to take a transaction offline, please contact us immediately at support@poshmark.com .

How do I use my credits and balance to purchase on Poshmark?

Poshmark makes it very easy to use your balance or credits to purchase on Poshmark. Whenever you buy an item, we first apply any credits you have, then your redeemable balance and finally whatever is left is charged to your credit card. We always require a credit card to purchase but rest assured if your total is covered by your balance and credits then we will not charge anything to your card.

What are the shipping rates on Poshmark?

Poshmark’s shipping fee is a standard flat rate of $9.00 per order. We love good deals so be sure to check the Poshmark app often for special shipping promotions!

Do you support international shipping? Do you ship to military addresses and PO Boxes?

At this time we currently support US shipping only. Yes, we do support shipping to military addresses and PO Boxes.

What items can I sell on Poshmark?

Currently, Poshmark is a marketplace for women’s fashion and accessories. Please refrain from listing items that don’t fall into this category. All pre-owned items should be clean and in good condition. Also, please make sure that all items are clearly and accurately described or they may be returned to you. We reserve the right to remove any listings that don’t adhere to these guidelines.

Finally, Poshmark does not allow the sale of replicas or fakes. Please join us in respecting and celebrating the intellectual property and creativity of today’s fashion designers.

My item just sold on Poshmark! What do I do now?

Congratulations! We make the rest of it simple. When you make a sale on Poshmark, we provide you with a pre-paid, pre-addressed label ready to be put on the box. Once the item has been packaged, you can drop it off at the corner mailbox (if it fits) or at the nearest US Post Office. Remember that the shipping fee has already been paid for you!

I can’t find my pre-paid shipping label. What do I do?

Not to worry! First thing you should do is double check that we have the correct email address on file for you. You can check this from within the Poshmark app by going to the account tab → Edit Profile.

If your email address is correct or you have changed it in the app, please re-send this label to yourself from within the Poshmark app. Simply go to Account → My Sales. Select your order, and click on ‘Resend Pre-paid Shipping Label.’

Still not getting your prepaid shipping label? Contact us at support@poshmark.com . We’ll find it for you!

How do I collect my earnings?

You can withdraw your earnings from Poshmark at any time. Here’s how it works:

When you make a sale on Poshmark, your earnings will be deposited into your Poshmark account. These earnings will be pending until you ship the item and your buyer accepts your order. Once the transaction is completed, your earnings are redeemable.

Your redeemable balance will be automatically applied to any future purchase you make on Poshmark. And, of course, you can withdraw your money from Poshmark at any time!

The fastest and easiest way for you to withdraw your money from Poshmark is to use direct deposit to transfer your funds directly into your bank account. Alternatively, we can send you a check for your earnings. To make a withdrawal, open up the Poshmark app, and go to Account → My Balance → Redeemable.

What are Posh Credits?

From time to time we have special promotions when you can earn Poshmark credits. Posh Credits work just like cash on Poshmark...except you can’t redeem them for cash. :) Please note that Posh Credits are non-transferable and will always be applied first every time you make a purchase on Poshmark.

How do I find my own personal Poshmark webpage?

Did you know that every Poshmark user has their own webpage? You can find yours here: www.poshmark.com/closet/insert_your_username_here. Feel free to share this page with your friends!

I’m a blogger, how can I share my Poshmark closet with my followers?

We also have handy dandy Shop My Closet widget which you can add to your blog. Enjoy!