joyeuxfinds

Updated Feb 13

NWT Lucky Brand 3XL tribal maxi dress

Name: NWT Lucky Brand 3XL tribal maxi dress
Brand: Lucky Brand
SKU: 57d2e5c7eaf0308ae8005822
Price: 16.0 USD
Availability: OutOfStock

NWT

Lucky Brand

$16 $99

Size

This item is sold

Like and save for later

Super soft and comfy dress. New with tags, does not include belt that is shown in first 2 photos but can easily substitute with another belt of your own.

Category

Women

Dresses

Maxi

Shipping/Discount

$7.97 Expedited (1-3 day) Shipping on all orders

candycane98199 and 4 others like this

18 Comments

bgray516 This is the dress I received instead of my Sand plate

Feb 21Reply

joyeuxfinds @bgray516 oh no I'm so sorry! I will contact PM to see what I can do to make it right. I must have accidentally mixed up the labels. Let me find out and get back with you as soon as I have response from PM

Feb 21Reply

joyeuxfinds @coconutbreath can you please confirm you received the wrong item? I accidentally mixed up 2 labels and will be contacting PM to correct this situation but want to confirm you have received a package with a pate instead of the dress. Thanks!

Feb 21Reply

joyeuxfinds @coconutbreath "SAND" plate

Feb 21Reply

coconutbreath @sunny_shops yes I received the SAND plate instead of the dress.

Feb 22Reply

joyeuxfinds @coconutbreath @bgray516 I am truly sorry for the error! I have reached out to PM and received confirmation they got my message and to allow 1-2 days for detailed response. As soon as I hear back I will let you know.

Feb 22Reply

coconutbreath @sunny_shops No worries, these things happen 😊

Feb 22Reply

bgray516 @sunny_shops Sounds good. 😀

Feb 22Reply

joyeuxfinds @bgray516 @coconutbreath Hi ladies! Just wanted to let you know so still haven't heard back from PM so I sent them a 2nd msg. Hopefully I have a response tomorrow, will keep you posted. ☺️

Feb 24Reply

bgray516 @sunny_shops still haven't heard anything?

Feb 27Reply

joyeuxfinds @bgray516 I finally received a non-automated message from a PM customer service rep requesting both order#s and I replied with that, awaiting their response.

Feb 27Reply

bgray516 @sunny_shops ok. Thanks

Feb 27Reply

joyeuxfinds @bgray516 @coconutbreath Hi ladies! I have been utterly frustrated with the lack of Customer service from PM. I received the below response today. Please ladies contact PM to complain, I did about the lack of CS and inconvenience to you as buyers as the mistake is on my end. Hopefully if you complain they can issue a refund & return label. If not I will figure out how to refund you myself. -

Mar 01Reply

joyeuxfinds Their response: Thank you for reaching out to us. Unfortunately our records show that the funds have been released to you for these orders as neither of the buyers opened a return case. Once the funds are released to the seller, we are unable to reverse this action for a return or refund. If the buyers have concerns or questions about their purchase, please have them reach out to us so we can better assist them."

Mar 01Reply

coconutbreath @sunny_shops I actually submitted an order inquiry as well and have yet to hear a reply. I will try again in the morning and let you know what I get back. I'd be fine with shipping the plate to the other posher but I'd like something official from poshmark as either of us could decide not to ship and the other wouldn't be protected.

Mar 02Reply

coconutbreath @sunny_shops I just emailed support again. I just want my dress I paid for :(

Mar 02Reply

joyeuxfinds @coconutbreath I completely understand. I'm hoping with you both contacting customer service they will issue shipping labels so the items can be mailed to the correct party. I emailed them again explaining my frustration over their lack of servic especially since I contacted them immediately once you both notified me you received the wrong items.

Mar 03Reply

joyeuxfinds @bgray516 Have you reached out to customer service to advise them you received the wrong item to see if they can provide you a new shipping label? If not please do so, I really want to make sure you ladies both receive the correct items asap.

Mar 03Reply