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Professional behavior, honesty, respect and proper sales etiquette. IT'S O K TO SAY PLEASE AND THANK YOU!! I try to ship ASAP or try to communicate with the buyer if I cant. I'm not always able to get to the post office before they close and I'm not comfortable at all with the drop box. this is the #1 reason for my ship delay. if you need something quickly send me a message and I'll do my best. Accept your items within a day or even 2. I get it, not everyone wants to give feedback and it's probably because I don't ship same day anymore. I'm an at home care provider so I don't have the opportunity to leave early. I do appreciate your patience. thank you for your support!